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See all 2 hotels in Sutton

Holiday Inn London Sutton

513 reviews
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Traveller (83)
Room & Suite (150)
Dining (86)
Overview
  • Excellent25%
  • Very good43%
  • Average22%
  • Poor6%
  • Terrible4%
Travellers talk about
“stayed here”(79 reviews)
“town centre”(23 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
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Reviews (513)Write a Review
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All reviewsstayed heretown centremilk and cookieswell equipped gymchessington world of adventurestwo double bedsleisure facilitieskids eat freesteam roomtrain stationhigh streetgood sizeair concar parkper nightbreakfast staffboth mornings
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11 - 15 of 483 reviews
Reviewed 5 October 2017

I could not believe it. I received a £100.00 parking ticket for parking my car in the hotel car park. EVEN THOUGH I HAD BUSINESS AT THE HOTEL. I rang their reception who just advised I should take up the matter directly with the company...More

Thank Keith G
Response from Denise K, Front Office Manager at Holiday Inn London SuttonResponded 6 October 2017

Dear Keith I am sorry to hear you have received a parking fine after your visit to the hotel. Certain Holiday Inn hotels, due to their location, make a nominal charge for car parking. These are normally airport hotels or city centre hotels. Hotels located...More

Reviewed 4 October 2017

I was returning to my old home town to catch up with friends and attend a birthday party with my wife. We stayed on a Friday and Saturday night. Hotel was ok, much what you'd expect for a large chain hotel. We didn't use the...More

Thank Andy C
Response from Denise K, Front Office Manager at Holiday Inn London SuttonResponded 5 October 2017

Thank you for taking the time to review your recent stay with us. I hope we will have the opportunity to welcome you back next time you visit Sutton.

Reviewed 21 September 2017

hotel is okay bog standard chain hotel. what was really annoying was being forced to pay for parking on the hotels own ground, i think adding an additional £16 for a two night stay is excessive. BY the time we arrived was clearly too late...More

Thank Liz L
Response from IHGService, Guest Relations Manager at Holiday Inn London SuttonResponded 6 October 2017

Hi Liz L, Thank you for your recent stay with us and reviewing our property. I am sorry you were not satisfied with our parking conditions. I assure you that every comment, no matter how small, is taken very seriously. Thank you for staying and...More

Reviewed 17 September 2017

we stayed here for 1 night and thankfully it was only one night, the room was very dark and dim. bathroom was full of silicone repair jobs, also i dunno if the port was disabled or broken but the usb port would not work. so...More

Thank Paulcus
Response from IHGService, Guest Relations Manager at Holiday Inn London SuttonResponded 1 October 2017

Hi Paulcus! We appreciate feedback as it provides us with the opportunity to make improvements in service. I'm very sorry to learn that our in-room amenities and food from our room service disappointed you. We understand that there's an expectation for service and experiences when...More

Reviewed 27 August 2017

We arrived at the hotel on Thursday afternoon and were given a lovely room. I'm in a wheelchair and we were staying 3 nights. The room was large with 2, 2 seater sofas, which were ideal for me to be able to sit in. Bed...More

Thank babs1833
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Traveller (83)
Room & Suite (150)
Dining (86)
Pool & Beach (15)
Hotel & Grounds (114)
Bathroom (4)
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$102 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$102 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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