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Holiday Inn Washington

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Holiday Inn Washington
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684 Reviews from our TripAdvisor Community

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Showing 680: English reviews
Galashiels, United Kingdom
Reviewed 3 days ago NEW

Dirty towels, uncomfortable bed, brick-like pillows, dirty bathroom with pubic hairs from previous occupant, loo roll very poor quality, supposedly renovated but really just new carpet and few other bits, bit like putting lipstick on a pig, must have been a budgetting issue, the work that was done is such poor quality. Dogs allowed, but was told to leave reception...

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Helpful?
Thank Review_guys
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thank you for your comments as a very busy hotel i am a little suprised at the comments as the refurbishment as gone down very positively with the majority of our clients . Sorry about the dog issue but we do serve food in the lounge and must lookafter all our clients needs . Thank You .

Lincoln
Reviewed 4 days ago NEW

I have now stayed here three or four times in the last year, my first two stays were in refurbished rooms, on the fourth floor and the review I previously posted in April 2106 is representative of that experience. However subsequently things have not been as positive. I stayed here with my wife at the end of December, and we...

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Helpful?
1Thank fiftythousand
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Sorry to hear of youe experience that you felt was not to our normal high standard . Rest assured your constructive comments will be taken on board in the spirit given . Thank you .

Wetherby - West Yorkshire
Reviewed 5 days ago NEW

Where do I begin? On arrival at 6-45pm checked in and receptionist wanted us to join points club instead of informing us of the basics - ie where breakfast was and when etc. We had booked an Executive Room and paid extra for this! The bathroom could only accommodate one person at a time, unless the other wanted a shower,...

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Helpful?
1Thank Alan C
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thanks very much for your constructive comments they are very much appreciated and we will use these to inform our head office. I was delighted that Reception could offer you 1000 these can be redeemed in many different ways in stays across UK. As a hotel that seeks to offer high standards and great value for money I am disappointed...

Stoke-on-Trent, United Kingdom
Reviewed 6 days ago NEWvia mobile

In general this is a super hotel with super friendly staff . Located just off the A1 near the Angel of the North . However it has to be said that it is starting to show its age a little with cracked and flaking plaster in our room (303) and some of the paintwork looking decidedly aged . That said...

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1Thank 43LouLou
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Many thanks for your positive comments , yes we do have super friendly staff . Refurbishment being carried out .

Balloch, United Kingdom
Reviewed 1 week ago via mobile

Stayed here over New Year as part of a coach party. Our group was stuck in the far corner of the dining room. When asked about entertainment the first night grudgingly Bingo was offered. On Hogmanay the night was a family party night with children running around all over the place and parents ignoring them. The meal was a buffet....

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Helpful?
1Thank Floflegs
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thank you for your feed back . New Years Eve was sold as a family event and early in the evening it was suited to children then later on for the adults . Your comments on the 3 day stays is a good way for us to plan for next year as bookings are already coming in . Thank you...

A TripAdvisor Member
2 reviews
2 helpful votes
Reviewed 1 week ago via mobile

A really busy Saturday, by the staff coped fantastically well and couldn't do enough for us Clean, efficient, comfortable Easy to get into NEWCASTLE for the match Highly recommended Great breakfast Easy parking Easy access

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1Thank A TripAdvisor Member
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thanks yes we are a good location for all areas in the North East . Both the football teams are near us though i do prefer to go to Sunderland !!

Tyne and Wear, United Kingdom
Reviewed 1 week ago via mobile

I booked this hotel over the New Year period with my dog, as it advertised on booking.com that it was dog friendly. After checking in and paying the hotel over £500 for the privilege, I was advised that my dog was not allowed in either the bar or lounge area and was only allowed outside in the cold or would...

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Helpful?
1Thank Ken T
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thank you very much for your very positive comments. We are dog friendly as we allow dogs into the hotel, however due to our restricted lounge area and the fact that food is served throughout we are unable to allow dogs unless of course they are guide dogs. As a dog lover I totally understand what you say however we...

Durham, United Kingdom
Reviewed 1 week ago via mobile

Stayed here a week ago.. booked stay through booking.com done it loads before and never ever had a problem.. booked a double room and upon check in realised we had been given twin room! Member of staff where the least bit helpful and came across as a little rude! Was told it was because I had booked through booking.com and...

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Helpful?
1Thank SLP96
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Sorry you feel your stay was ruined in most circumstances we are able to a lot the requested room as double or twin, but your booking came through as a CSTN room therefore allocation is not guaranteed and the available room is given. Please book direct with the hotel to always guarantee room type and best rate

West Midlands
Reviewed 2 weeks ago

Having stayed here many times before, we booked a couple of rooms and Christmas dinner with family who live local. We arrived Xmas morning around 11:30 and the gentleman on reception was extremely welcoming and said we could check in straight away which was great. Room was small but spotless and value for money. Room was very walm but able...

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Helpful?
3Thank anchormoat
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Many thanks for your positive comments regards Christmas . Rest assured we will look into the issue regards breakfast , points can only be added if you booked via IHG and not a third party agent .

Birmingham
Reviewed 2 weeks ago via mobile

Room was clean, warm and well decorated. We ordered room service which was tasty and fresh even on a quiet Boxing Day beware there is a £4.50 tray charge though! We had breakfast in the restaurant the following morning which was again tasty and fresh and all tastes were catered for. Also a large dining room. All in all a...

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Helpful?
1Thank nikfik
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Delighted we got breakfast right for you and that room service was tasty and fresh. We do have a room tray charge, which is applicable throughout the group. Thank you for your comments

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Holiday Inn Washington is an ideally located hotel, just off the A1M junction 64. Centrally located between, Historic Durham, Sunderland and Newcastle City The hotel offers a 'Go Green' Environmental Room in association with Tree Appealplanting trees on site and across the UK. This is a well established, comfortable hotel, with free car parking, noted for its friendly staff. The Hotel has a Traders Restaurant a newly refurbished lounge and bar area.Kids Stay & Eat Free*. The hotel has 136 fully air conditioned bedrooms, including family and accessible rooms. Only a short drive from Europes largest Shopping Centre - the Metrocentre, Newcastle City Centre, the award winning Beamish Open Air Museum, Sunderland Glass Centre and Durham County Cricket Ground. The North East coastline and Angel of the North are also within close driving distance.*Terms & Conditions apply. ... more   less 

Additional Information about Holiday Inn Washington

Address: Emerson Road, Washington NE37 1LB, England
Region: United Kingdom > England > Tyne and Wear > Washington
Price Range: £45 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Washington 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Holiday Inn Washington Hotel Washington
Washington Holiday Inn
Holiday Inn Washington Tyne And Wear
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Washington staff and other travellers.
3 questions
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over a year ago
Ely, England, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn Washington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Perhaps ask to inspect the room first”
 of 5 bubbles Review_guys, 14 Jan 2017 | Read review
“Add for a ground floor room near the reception area.”
 of 5 bubbles 853TonyM, 14 Oct 2016 | Read review
“check your room is one of the refurbished ones(don't know if they are all finished)”
 of 5 bubbles DerbyshireSaddler, 10 Oct 2016 | Read review
“Not much to see around hotel so its either housing estate view or car park good rooms though”
 of 5 bubbles Woodzy29, 26 Sep 2016 | Read review
“Long walks to Rooms so Disabled people may need help!”
 of 5 bubbles P46, 23 Sep 2016 | Read review
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