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Derwent Bridge Chalets & Studios

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Derwent Bridge Chalets & Studios
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230 Reviews from our TripAdvisor Community

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Showing 219: English reviews
Guildford, United Kingdom
Reviewed 1 week ago

We found Louise to be very friendly and helpful. Also very entertaining. The chalet was clean and had everything that we needed to enjoy the stay. We would recommend this place to anybody. Louise even went to the trouble of finding us a place to stay the next night. We found that everybody we met was as helpful as this.

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Helpful?
Thank catherine c
Perentie, Guest Relations Manager at Derwent Bridge Chalets & Studios, responded to this review

Thank you for your positive comments and we are pleased you were comfortable during your stay. Hope you will return to Tasmania again.

Reviewed 1 week ago via mobile

We usually do not give negative feedback but in this case we are bewildered by the attitude and unfriendliness of the lady in charge. We had read the comments and thought it wouldn't worry us but it put a damper on our stay. We had had a long drive and filled in an hour until 2.00pm (usual time for check...

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Helpful?
Thank Devowales
Perentie, Guest Relations Manager at Derwent Bridge Chalets & Studios, responded to this review

Due to the number of rooms to clean, we are unable to have check in before 3pm so as to ensure all rooms are maintained at the appropriate level for guests. With check out by 10am, we need to ensure enough time to complete housekeeping duties. Information on our reception times are on reservation information. All accommodation require credit card...

Macclesfield, United Kingdom
Reviewed 2 weeks ago

My wife and myself rented the Ida chalet for four nights; it was immaculate and fully equipped for any self-catering that may have been required. It was clear that thought and care had been taken in equipping and furnishing the chalet. The location is a 10 min drive from the entrance to the Lake St. Clair National Park and a...

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Helpful?
Thank Kzx99
Southbank Victoria
Reviewed 2 weeks ago via mobile

We were delighted with our cabin accommodation, particularly the joys of a pre-set potbelly stove on a cool summer's evening. There were many nice touches, such as pen and paper and boxes of tissues, and it was very spacious. Our cabin had full laundry facilities, and the kitchen facilities were fine. I'll certainly return.

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Helpful?
Thank Irene M
Berlin
Reviewed 3 weeks ago

I was surprised to read so many bad reviews and complaints about the rude owner. Can't be the same Louise we met during our stay. In fact she was absolutely helpful and friendly and we really appreciated chatting with her. And running a place like that on your own with 9 units in a remote location where it's hard to...

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Helpful?
Thank TouringCyclists
Perentie, Public Relations Manager at Derwent Bridge Chalets & Studios, responded to this review

Thank you for your review. It is very difficult finding staff in such a remote location but being able to live and work in such a beautiful location makes the effort worthwhile. We trust you enjoyed your stay and hope you will visit again.

Oz
Reviewed 3 weeks ago

We had the same experience as the previous 2 reviewers... Don't expect any kind of a warm welcome here. Just fill in your card details and drop the key in the box when you leave. When I asked about the wifi as it is advertised as wifi throughout I was promptly told "We are not sharing it as its not...

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Helpful?
Thank LisOz
Perentie, Guest Relations Manager at Derwent Bridge Chalets & Studios, responded to this review

The mobile internet is a constant problem in this area with slow downloads despite a strong signal. There is only one tower to be shared by all. Recent outages and extremely slow downloads have made restrictions necessary.

Sydney
Reviewed 5 weeks ago

I simply hate providing negative feedback on Tripadvisor. I have so many great experiences. This was most definitely not one of them. The simple point is the lady managing the bookings was rude and defiant when I attempted to cancel my booking. She glossed over the wording used on a prominent page on their website and quoted the fine print...

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Thank KimLoane
Perth, Australia
Reviewed 15 January 2017

The owner at reception was exceptionally rude, authoritative and bossy from the start. The rooms were SO clean and organised, we were afraid to use anything for fear we would be charged for the privelige; re-inforced by numerous signs throughout the unit. My advice; travel 20 minutes up the road to Bronte Park and get the same unit for the...

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Thank Barkb
Perth, Australia
Reviewed 11 January 2017

We recently stayed in Derwent Bridge Chalets & Studios for a 3 night stay. Prior to this stay we'd stayed previously some years back and enjoyed that stay also. The units are well appointed, modern, very clean and have very comfortable beds. The apartments are well centred to enjoy all the interests that the Derwent Bridge area has to offer....

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Thank andrewrostron
Sydney, New South Wales, Australia
Reviewed 5 January 2017

Overall, good facilities, comfortable, warm and clean, however the lady at the reception had very poor customer service, was rude and had a poor attitude. A simple smile would have gone a long long way. Unfortunately this killed our otherwise pleasant stay.

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Helpful?
1Thank Peter C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
Room types
  • Kitchenette
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Derwent Bridge Chalets & Studios

Address: 15478 Lyell Hwy, Derwent Bridge, Tasmania 7140, Australia
Region: Australia > Tasmania > Derwent Bridge
Price Range: £108 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Derwent Bridge Chalets & Studios 3.5*
Number of rooms: 10
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Also Known As:
Derwent Bridge Chalets & Studios Tasmania
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go up the road to Bronte Park Chalets!”
 of 5 bubbles Barkb, 15 Jan 2017 | Read review
“All are good however we had one at the back it maybe quieter”
 of 5 bubbles andrewrostron, 10 Jan 2017 | Read review
“Chalets are varying layout but close to each other.”
 of 5 bubbles I4862AMbrianb, 15 Oct 2016 | Read review
“You cannot pick a good room; they don't have any.”
 of 5 bubbles sybilsch, 6 Mar 2016 | Read review
“A range of cabins accommodating couples to families is available. Best check their home page to decide what suits your needs”
 of 5 bubbles 234leslies, 21 Feb 2016 | Read review
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