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Holiday Inn Express Suites Mason

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Traveller (34)
Room & Suite (29)
Dining (10)
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Overview
  • Excellent48%
  • Very good30%
  • Average13%
  • Poor3%
  • Terrible6%
Travellers talk about
“front desk”(36 reviews)
“fresh pancakes”(2 reviews)
“kings island”(29 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (186)
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84
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13
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All reviewsfront deskfresh pancakeskings islandhotel appears to befree breakfastroom was cleangraeter's ice creamfamily travelnice staywould stay here againmanagement teamnewer propertydecent sizelocation is greati highly recommend this hotelsmall fridgecincinnati zoo
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11 - 15 of 185 reviews
Reviewed 16 September 2017 via mobile

The hotel is being remodelled. First floor remains under construction. Furniture is new on other floors although a chair was lacking in our room. Only one hook on bathroom door (a near universal problem with HI Expresses). Do not disturb sign was hand written. Despite...More

Thank Kyle S
Response from Joseph G, General Manager at Holiday Inn Express Suites MasonResponded 18 September 2017

Sorry for the issues you encountered during your stay with us. None of what you described are normal issues here. I hope we get a chance to earn your trust back. Joe

Reviewed 11 September 2017

We stayed in this hotel for a week for business. It was alright, they were in the middle of renovating one of the floors, so during the day it could be a bit noisy. The rooms were clean and the staff was nice. There was...More

Thank TravelsWithHounds
Response from Joseph G, General Manager at Holiday Inn Express Suites MasonResponded 13 September 2017

Thanks for taking the time to review Holiday Inn Express Suites Mason. I appreciate your understanding of the difficulties of renovation, and look forward to showing you the finished product in the future!

Reviewed 12 August 2017

Our room was nice and remodeled. Not many complaints there. There were, however, a few items that I found lacking for a Holiday Inn Express- 1. Extremely dirty carpet in the Breakfast Room. I took several pictures to attach, so hopefully, I can. 2. Broken...More

Thank kimberleebachman
Response from Joseph G, General Manager at Holiday Inn Express Suites MasonResponded 14 August 2017

I am glad you enjoyed our new rooms. Most of the other items your talked about are also being replaced in the coming weeks. And we have new guest directories on order. And regarding the "interrogation," as you described it, the staff is trained to...More

Reviewed 10 August 2017 via mobile

We booked this hotel for a rewards night after visiting Kings Island. It was 10:30pm when we checked in. My husband went to check the room ( we always check for bugs and cleanliness before bringing in stuff) while I waited in the car with...More

Thank Mary E
Response from Joseph G, General Manager at Holiday Inn Express Suites MasonResponded 14 August 2017

Mary, I am so sorry for what you experienced here. I can ASSURE you, that is not normal. I have had a discussion with housekeeping, and dealt with the situation. I am certain this not not something you will experience in the future. We truly...More

Reviewed 12 July 2017 via mobile

We arrived, checked in, the lady that checked us in didn't explain anything or tell us where the elevator was located another guest directed us. The next morning we were awakened by construction taking place below our room. Apparently the hotel was remodeling the hotel....More

Thank Chris S
Response from IHGService, Guest Relations Manager at Holiday Inn Express Suites MasonResponded 27 July 2017

Hello Chris S, Thank you for your feedback regarding your stay at Holiday Inn Express Cincinnati - Mason, OH. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. On behalf of the hotel, I'm sorry we fell below...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Breakfast Available
Shuttle Bus Service
Dry Cleaning
Laundry Service
Multilingual Staff
Conference Facilities
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Hot Tub
Tennis Court
Indoor pool
Details
Price range
US$111 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Mason
#7 Family Hotel in Mason
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$111 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Mason
#7 Family Hotel in Mason
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (34)
Room & Suite (29)
Dining (10)
Pool & Beach (1)
Questions & Answers
Ask a question
Kellie W
29 July 2015|
AnswerShow all 6 answers
Response from Bobby B | Property representative |
No, I am sorry. We have no pay-per-view at the moment!
0
Votes
Dizneydad
1 July 2015|
AnswerShow all 3 answers
Response from alwweb | Reviewed this property |
According to the website when you go to book, the person booking needs to at least by 18 and at least one person checking in needs to be 21.
0
Votes
Room Tips
"I think all rooms are same, may be higher the floor better view ??"
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"First floor has super tall ceilings..."
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"quieter floors seemed up top"
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"Sleep in your car before staying here"
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