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Holiday Inn Express Mentor (Lamalfa Conference Center)

HIExpress.comUS$104*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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308 Reviews from our TripAdvisor Community

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Showing 306: English reviews
Start your review of Holiday Inn Express Mentor (Lamalfa Conference Center)
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Bellingham, Washington
Reviewed 1 week ago NEW

I had a meeting in Fairport Harbor and this looked close on the map and was a name brand hotel. It was clean, newly updated and very satisfactory. The hotel is attached to some brick building but I never figured out what it was. There was a big parking lot out front that you have to wonder through to find...

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Helpful?
1Thank Smd1159
Lebanon, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 8 January 2017

We stayed for 4 nights as the parents of the groom and were treated better than we've ever been treated at any hotel. Deb, the manager, Mike, the owner, and Dan, our bartender, treated each other like family and they extended the same warmth to us as their guests. Mike was a very hands-on owner and wasn't below collecting trash...

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Helpful?
1Thank Molehead
About Hotel's Favourite Review
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for sharing your detailed experience with our readers. We are absolutely delighted that we could make your stay a memorable one for your son's wedding. Our staff is more like family than coworkers and employees. We all work together to create an experience that will keep you coming back or at the very least...

Westminster, Maryland
Reviewed 3 weeks ago via mobile

We were in Ohio visiting family. We were very happy that we chose this particular hotel. It was newly renovated and very clean. The staff was friendly. The bartender gave us excellent recommedations for dinner. They had a very nice happy hour spread which we really enjoyed and comfortable lounge to relax.. We even had a sitting area in our...

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Helpful?
Thank Terry M
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Ms. Mathias, Thank you so much for sharing your experience with our readers. We greatly appreciate your comments. We were delighted that we could provide you with a level of product and service that exceeded your expectations. Our staff goes out of their war to insure that you are our number one priority when staying with us. Thank you...

Nashville, Tennessee
Reviewed 18 April 2017

The room was clean and fine, which is most important. The frustrating experience I had was having to check out with my group at night. The night manager had an indifferent if not argumentative attitude with me as well as 2 of my co-workers. I needed to pay cash rather than leave this business expense on a personal credit card...

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Helpful?
Thank traveltech
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your comments with our readers. I sincerely apologize that you incurred issues with the folio. I understand your frustration, but perhaps I can clear it up for our readers as I have already spoken with you. Audit had not been performed when you and the group had checked out. Posting had not been done...

Washington, North Carolina
Reviewed 17 April 2017 via mobile

My husband and I were so pleasantly surprised with many aspects of our room and stay. Our room was clean and welcoming. Plenty of room for 4 adults and a toddler. A very nice sitting area with TV and mini kitchen, fridge, microwave, sink,storage, couch, chair, desk and desk chair. Great breakfast, very clean and a great staff! Did I...

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Helpful?
Thank 531Anita52
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your comments and experience with our readers. We see that the staff provided accommodations above what you expected from a Holiday Inn Express and your guest suite was spacious to accommodate your family. Our pool is the largest indoor pool in the city of Mentor it is a 25' x 52 ' indoor heated...

North East, Pennsylvania
Reviewed 17 April 2017 via mobile

LONG DAY IN CAR APPROX 12 HOURS. NEEDED A PLACE TO STAY. CHECKED MY REWARDS. GLAD I HAD THEM. Hotel is hard to see from the main road. Entrance is around the back. Nice up to date Holiday Inn Express. Colors inside are amazing. Quite place due to the location. Staff very helpful. Cute ScoobyDo phone in the coffee area.

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Helpful?
Thank Beverly P
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Glad we were here for you! There is nothing worse than traveling and trying to locate a nice hotel along the way without going through back roads and places your GPS cannot verify. It sounds like you found our hotel after locating our conference center in the front of the hotel. We have just begun with our updating...

Zionsville
Reviewed 16 February 2017

We came to Mentor for a family funeral. It was my husband, my son, and me. We wanted a room with two beds and enough room for all of us to get ready in the morning. The hotel was clean and very comfortable. Our room had a sitting area with a tv, fridge and sink, and an area for the...

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1Thank 314MaryH
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, I would like to extend our condolences to you and your family on your loss. We are glad the hotel created a comfortable relaxing haven for you while you were visiting the area. Our staff members throughout the hotel engage with guests to make them feel welcome and creating an atmosphere of "like home" makes travel less strenuous...

Reviewed 5 February 2017

We stayed Wednesday through Saturday and we will definitely be staying there every time with our visits to Mentor. We traveled from Altoona Pennsylvania. This pasted weekend was a very sad weekend for my family as we had to say our goodbyes to my 15 year old cousin. The staff at this hotel were so sweet and friendly. They cared...

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Helpful?
2Thank Sara H
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We would like to extend our condolences to you and your family.on the loss of your loved one. We are grateful that we had the opportunity to have you and many of your family members stay with us during your time of grieving. Jacob had become a very large part of the city of Mentor and with the...

Painesville, Ohio
Reviewed 1 February 2017

The hotel room was clean, but when we got there housekeeping was in the room on the phone, which was odd. The heater would not regulate, it was either super hot or cold. There was no food available but some close by if you do not mind to drive a little. We were disappointed that they would not allow us...

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Helpful?
2Thank CasinoTraveler99
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for your comments regarding your experience with us. Many of our housekeepers use their phones to contact the laundry department to inform them that extra linens are needed on a certain floor. We a have tried walkie talkies but sometimes they will work and most times they were garbled. There is a phone in the laundry...

Painesville, Ohio
Reviewed 29 January 2017 via mobile

We stayed here on a Friday night and Saturday night because we had a function to attend in LaMalfa Center and didn't want to drive home. If you are looking for an adequate place to rest while visiting the area, this will work. We asked for a late checkout on Sunday and we were told we were not able to...

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1Thank 9Ric89
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We greatly appreciate your detailed description of your stay with us and thank you for sharing your comments with our readers. I sincerely apologize that this particular day the hotel was not able to accommodate a late checkout as you requested. Sunday is anything but slow in the hotel industry and if you are in the center of...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay Smart at the Holiday Inn Express Hotel & Suites LaMalfa. This unique property provides the finest personal service and facilities throughout Northeast Ohio. The atmosphere is warm and relaxed and the ambiance embraces the uniqueness of the European decor throughout the eighty-three all suite facility including Executive Suites, Penthouse and Presidential Suites. Wireless and Ethernet are available throughout the hotel as well as the 60,000 sq. ft. banquet and convention facility. Come enjoy a fireside, hot Continental breakfast in our expanded breakfast area complete with a view of our 25'x52' lap pool with under water lighting and fountains. Located in the corporate hub of Mentor, Ohioand the home of corporate headquarters to Steris, Avery Dennison, First Energy and Rollkraft makes this hotel the number one choice for business travelers. Located just minutes from downtown Cleveland guest can enjoy the excitement of big city entertainment with near by Cleveland Indians, Cavs and Browns, Rock Hall of Fame, House of Blues and Lake County Captains.Local attractions include Mentor Civic Arena, James A. Garfield's Home, Lake Farm Parks, and Kirtland Mormon Temple. Transportation is available upon advance request, contact the hotel directly for arrangements and pricing. The Holiday Inn Express Hotel & Suites at LaMalfa is a completely smoke free facility. ... more   less 

Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Rd, Mentor, OH 44060-1883
Region: United States > Ohio > Lake County > Mentor
Price Range: £78 - £230 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Holiday Inn Express Mentor (Lamalfa Conference Center) 2*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Mentor (Lamalfa Conference Center) staff and other travellers.
4 questions
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5 months ago
over a year ago
Madison Heights, Virginia
over a year ago

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Questions? Get answers from Holiday Inn Express Mentor (Lamalfa Conference Center) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you forget anything they have a vending machine full of everything you can think of. I believe the most expensive this in there was $2.”
sarahB4567OZ, 5 Feb 2017 | Read review
“You can ask for an upgrade and get a slightly larger room for a little more money”
Barbara1997, 9 Jan 2017 | Read review
“Make sure you request the second or third floor if you get cold easily. . The higher you go in the hotel the higher the temperature.”
Molehead, 8 Jan 2017 | Read review
“The higher the number of the room, the farther away from the elevator.”
Turtlewitch, 4 Dec 2016 | Read review
“Every room is fantastic trust me when I say you are getting the best for your money hands down.”
jimv506, 21 Oct 2016 | Read review
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Prices are for 1 room, 2 adults
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