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Holiday Inn Cleveland East - Mentor

163 reviews
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Traveller (15)
Room & Suite (18)
Dining (12)
Overview
  • Excellent33%
  • Very good39%
  • Average17%
  • Poor7%
  • Terrible4%
Travellers talk about
“front desk”(24 reviews)
“room was clean”(14 reviews)
“fast wifi”(2 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
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Reviews (163)Write a Review
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7
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55
58
28
12
7
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All reviewsfront deskroom was cleanfast wififun barbreakfast packagefourth floorfood choicessix nightsan average hotelan assetmicrowave and fridgecold cerealvery nice hotellobbybillingtournamenthousekeeping
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1 - 5 of 160 reviews
Reviewed 1 week ago via mobile

Really nice place to stay definitely recomend it.front desk lady really nice and quick getting us to our room.. clean place to stay.the pool was nice also really liked their bar really friendly people i must say..

Thank Dottie S
Hotel's Favourite
Reviewed 14 September 2017

Hadn't stayed in a Holiday Inn in a long time and I left wondering why - this was a great place with a good price. Our room was clean and comfortable. The breakfast was nice, and there were plenty of restaurants in walking and close...More

Thank comerharris
Response from General M, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 19 September 2017

comerharris, It is Wonderful to hear from you and learn you enjoyed your stay and found our location to be convenient for your needs being within walking distance to dining and other activities. Thank you for your kind comments regarding the breakfast and staffs accommodating...More

Reviewed 4 weeks ago

I stayed in this hotel for six nights in the December for work. The Hotel’s position is convenient, close to the motorways, only a half hour from downtown Cleveland Around the hotel there are some typical restaurants (they remind me Alfred’s restaurant of Happy’s Day...More

Thank Simo_Ninja73
Response from Brandy C, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 4 weeks ago

Dear Simo_Ninja73, Thank you so much for staying at the Holiday Inn Cleveland East - Mentor Hotel. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret...More

Reviewed 2 December 2017

I've just completed a mammoth 3 week stay at this hotel and i stay at this property about 4 times per year so it gives me a good platform for a review. Good: GREAT location, unbeatable really for easy access to the freeway and loads...More

Thank Ravmanuk14
Response from Brandy C, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 4 December 2017

Ravmanuk14, Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. Your comments on how we can further improve upon the guest experience are also very helpful to us. On behalf of...More

Reviewed 25 November 2017

The room was clean and the bed was comfy. The temperature in the room was terrible...I had it set at 72 and froze all night. The furnace kept making crackling noises all night, rather like a fireplace crackling with wood. In the morning, I wanted...More

Thank MarciD
Response from Guest_Relations_2018, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 28 November 2017

MarciD, Thank you for taking the time to write this review and share your experience. We wish you would have informed the front desk staff regarding the tub or any inconveniences during your most recent experience with us , so we can transfer you in...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$106 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$106 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (15)
Room & Suite (18)
Dining (12)
Pool & Beach (1)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
craftinmom
6 July 2017|
AnswerShow all 4 answers
Response from Mitch913 | Reviewed this property |
yes
1
Vote
Bob B
18 June 2016|
AnswerShow all 3 answers
Response from nancym1010 | Reviewed this property |
It is not free but the other Holiday Inn on Heisley Road does have free breakfast.
0
Votes
Room Tips
"NOT room 242. There is a light that shines right in the room and the only way to dim it is the blackout..."
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"I always choose the top floor so there are no footsteps overhead"
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"get a kftn room you will like it"
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"Don't go if you need to run the AC."
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