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All reviewsfront deskroom was cleanfast wififun barbreakfast packagefood choicessix nightsan average hotelan assetmicrowave and fridgecold cerealvery nice hotellobbybillingtournamenthousekeepingrenovation
Really nice place to stay definitely recomend it.front desk lady really nice and quick getting us to our room.. clean place to stay.the pool was nice also really liked their bar really friendly people i must say..More
Thank Dottie S
Response from Tina M, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 1 week ago
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our front desk and room. We hope you will return...More
Hadn't stayed in a Holiday Inn in a long time and I left wondering why - this was a great place with a good price. Our room was clean and comfortable. The breakfast was nice, and there were plenty of restaurants in walking and close...More
Response from General M, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 19 September 2017
It is Wonderful to hear from you and learn you enjoyed your stay and found our location to be convenient for your needs being within walking distance to dining and other activities. Thank you for your kind comments regarding the breakfast and staffs accommodating...More
I stayed in this hotel for six nights in the December for work.
The Hotel’s position is convenient, close to the motorways, only a half hour from downtown Cleveland
Around the hotel there are some typical restaurants (they remind me Alfred’s restaurant of Happy’s Day...More
Response from Brandy C, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 21 January 2018
Thank you so much for staying at the Holiday Inn Cleveland East - Mentor Hotel. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret...More
I've just completed a mammoth 3 week stay at this hotel and i stay at this property about 4 times per year so it gives me a good platform for a review.
Good: GREAT location, unbeatable really for easy access to the freeway and loads...More
Response from Brandy C, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 4 December 2017
Thank you for taking the time to tell us how our staff efforts to provide a comfortable and
convenient experience have been successful. Your comments on how we can further improve upon the guest experience are also very helpful to us. On behalf of...More
The room was clean and the bed was comfy. The temperature in the room was terrible...I had it set at 72 and froze all night. The furnace kept making crackling noises all night, rather like a fireplace crackling with wood. In the morning, I wanted...More
Response from Guest_Relations_2018, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 28 November 2017
Thank you for taking the time to write this review and share your experience. We wish you would have informed the front desk staff regarding the tub or any inconveniences during your most recent experience with us , so we can transfer you in...More