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Holiday Inn Cleveland East - Mentor

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Traveller (15)
Room & Suite (18)
Dining (12)
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Overview
  • Excellent34%
  • Very good38%
  • Average17%
  • Poor7%
  • Terrible4%
Travellers talk about
“front desk”(25 reviews)
“room was clean”(14 reviews)
“fast wifi”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Cleveland East - Mentor
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Offers from Holiday Inn Cleveland East - Mentor
Special Offer: Book Direct and Save
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Reviews (164)
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56
57
28
12
8
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Time of year
LanguageEnglish
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56
57
28
12
8
Show reviews that mention
All reviewsfront deskroom was cleanfast wififun barbreakfast packagefood choicesscramble eggssix nightsan average hotelan assetmicrowave and fridgecold cerealvery nice hotelbreakfast stafflobbybillingtournament
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1 - 5 of 161 reviews
Reviewed 28 March 2018

for all the talk the lady at the front desk did about how awesome this hotel is, it is in one word HORRIBLE! You can hear every single thing that is happening in the hallways. On our trip they had tons of kids running up...More

Thank jonesy4831
Response from Tina M, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 16 April 2018

jonesy4831, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. We strive to provide you a comfortable night's rest and disappointed that your stay was unsatisfactory due to the noise concerns you experienced. We wish...More

Hotel's Favourite
Reviewed 28 March 2018

My nephew’s wedding reception was held at this hotel. We arrived Friday afternoon, and other than leaving to attend wedding service at church, we never felt compelled to leave this property until we checked out on Sunday. Everything you need is in this facility! The...More

Thank Maplecitygirl
Response from Tina M, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 16 April 2018

Dear Maplecitygirl, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean,...More

Reviewed 12 February 2018 via mobile

Really nice place to stay definitely recomend it.front desk lady really nice and quick getting us to our room.. clean place to stay.the pool was nice also really liked their bar really friendly people i must say..More

Thank Dottie S
Response from Tina M, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 15 March 2018

Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our front desk and room. We hope you will return...More

Reviewed 21 January 2018

I stayed in this hotel for six nights in the December for work. The Hotel’s position is convenient, close to the motorways, only a half hour from downtown Cleveland Around the hotel there are some typical restaurants (they remind me Alfred’s restaurant of Happy’s Day...More

Thank Simo_Ninja73
Response from Brandy C, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 21 January 2018

Dear Simo_Ninja73, Thank you so much for staying at the Holiday Inn Cleveland East - Mentor Hotel. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret...More

Reviewed 2 December 2017

I've just completed a mammoth 3 week stay at this hotel and i stay at this property about 4 times per year so it gives me a good platform for a review. Good: GREAT location, unbeatable really for easy access to the freeway and loads...More

Thank Ravmanuk14
Response from Brandy C, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 4 December 2017

Ravmanuk14, Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. Your comments on how we can further improve upon the guest experience are also very helpful to us. On behalf of...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$118 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$118 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (15)
Room & Suite (18)
Dining (12)
Pool & Beach (1)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
craftinmom
6 July 2017|
AnswerShow all 4 answers
Response from Mitch913 | Reviewed this property |
yes
1
Vote
Bob B
18 June 2016|
AnswerShow all 3 answers
Response from nancym1010 | Reviewed this property |
It is not free but the other Holiday Inn on Heisley Road does have free breakfast.
0
Votes
Room Tips
"Top floor - 4. No one above you to wake you in middle of night."
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"NOT room 242. There is a light that shines right in the room and the only way to dim it is the blackout..."
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"I always choose the top floor so there are no footsteps overhead"
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"get a kftn room you will like it"
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