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Holiday Inn Cleveland East - Mentor

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Holiday Inn Cleveland East - Mentor
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142 Reviews from our TripAdvisor Community

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Showing 139: English reviews
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Reviewed 3 days ago NEW

I stayed here for work for over a week. Great hotel, excellent staff. Yash provided speedy, courteous and extraordinary service throughout the visit from the front desk. Attached bar also had welcoming and friendly staff, and staff provided a welcoming atmosphere for watching basketball games during March Madness.

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Thank Arslan S
Reviewed 2 weeks ago via mobile

My husband and I stayed at this hotel for large Bowling Competition. We had booked 46 rooms for 2 nights. The front desk treated everyone of us in a degrading manner. The staff cleaned up breakfast, which we had to pay for, in the middle of us eating. They took away our plates before we could even finish. The competency...

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2Thank Stacey I
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Stacey I, Thank you for your assessment of our hotel. Our staff is held to a high standard of hospitality and ensuring that our guests do not feel belittled by any of our policies or staff responses. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels...

Canton, Ohio
Reviewed 2 weeks ago via mobile

We enjoyed our stay, our bartender Rachael was amazing and very accommodating. Our complaint was Yash who was extremely rude and inconsiderate to our entire group. We reserved 40 plus rooms and I've never had an employee treat us so rudely

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1Thank stacyberry19
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

stacyberry19, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. I am very sorry for the impression...

Reviewed 3 weeks ago via mobile

The place is right off the highway which is a great plus. The room was very nice and the staff was as well. $7 for a breakfast that at most places is a free continental breakfast not worth it at all. Go across the street to Bob Evens for the same price and better food. Also plenty of choices for...

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Thank Brandon S
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Brandon S, Thank you for your review, your feedback and your comments regarding your stay. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our breakfast. We appreciate your rating and are...

Burleson, Texas
Reviewed 6 February 2017

The staff at this hotel is very friendly. The property is exactly what you expect in Holiday Inn. It's clean and nice with the appropriate amenities. The price is fair and it is located very near the freeway.

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Thank Johnny B
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Johnny B, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your thorough review is greatly...

Reviewed 28 January 2017 via mobile

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1Thank Mallory M
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dayton, Ohio
Reviewed 22 January 2017

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Thank dansjanning
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Reviewed 3 January 2017 via mobile

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Thank Rachel David E
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Tennesee
Reviewed 30 December 2016

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Thank mimicarol
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Spencerport, New York
Reviewed 2 November 2016

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Thank grammabanana11
General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cleveland East - Mentor staff and other travellers.
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9 months ago

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Questions? Get answers from Holiday Inn Cleveland East - Mentor staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go if you need to run the AC.”
 of 5 bubbles BrendaG389, 19 Sep 2016 | Read review
“I was upgraded to a suit because I was an IHG member.”
 of 5 bubbles 529terryk, 11 May 2016 | Read review
“East side quieter”
 of 5 bubbles peepawt, 2 Nov 2015 | Read review
“Front of building had a lot of noise from outside.”
 of 5 bubbles DiAlJo, 12 Aug 2015 | Read review
“We stayed in a suite that was super spacious. It had two televisions and a refrigerator. The beds are really comfortable.”
 of 5 bubbles laurawC1936RW, 22 Jan 2015 | Read review
5 of 5