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Nice tucked away real setting and large outside area for relaxed summer afternoon dinning. Food available all day which helps and adds to the lazy feel of the place. Very dog friendly and quite stylish. Menu changes a lot but they do some interesting and...More
We were after a quiet relaxing weekend away and the White Hart was perfect. The room and bed were very comfortable, the staff friendly, the setting beautiful and peaceful. Plenty of walks to do from the doorstep. Delicious food.
We had lunch today at this lovely, warm, cosy pub. The pub is in a lovely spot with lots of car parking and large outside area for warmer days. Great menu choice including vegetarian. Our food was delicious and the service excellent. We will return...More
Found this pub on the internet offering Sunday evening food and showing a fairly good menu including roasts. Car park muddy and full of puddles away from pub. When we arrived and ordered a roast we were told there was none left over from lunch....More
We were staying in Castle Coombe and came through Ford on a circular walk from there. The host had booked the Inn for Lunch. Stunning location and amazing village Inn. Has a stream running through the grounds so great to sit in or out. Good...More
US$128 - US$171 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms
Number of rooms
11
Reservation Options
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Dear Fran McGarry
The reason for the slight difference in my email response and to the trip advisor review is simple I am responding to two different versions of the event.
Your original email states ‘She came back after... More
Dear Fran McGarry
The reason for the slight difference in my email response and to the trip advisor review is simple I am responding to two different versions of the event.
Your original email states ‘She came back after seeing the chef and said, " there's a goats cheese salad ". I said that isn't vegan as it has goats cheese. I asked if the mushroom with linguine was vegan? She said she would find out. Then she came back and said," it's ok the spinach isn't cooked in butter". Ok I said, I'll have that. Then she added that the linguine has egg in it’.
Yet on trip advisor you state ‘Waitress offered me a goats cheese salad and linguini that contained egg’
The first paints a picture of a member of my team at least trying to help the other suggests we weren’t trying to help at all. I felt that you had worded this differently to make the situation sound worse, why wouldn’t you just cut and paste the original email rather than re-writing it?
After speaking to your server and the duty manager I was fully aware of their version of events, which differ from your own. In my email I said I was “surprised” you weren’t offered a fruit salad, because I had been told you had and I thought this might jog you memory and placate you being unable to order a dessert.
Fundamentally my email was a private conversation where I was trying to calm the situation, and therefore not be confrontational. However in a public forum I do feel I should be able to defend the service my team and I provide, when I don’t feel it is being fairly reported.
I tried to make a point in both my email and my trip advisor post that, when a guest has specific dietary requirements we are more then happy to work with them to find a solution. But we need them to work with us a little to find it.
I fully accept there are limited choices for vegans on our menu, but there are lots of different options if you’re willing to engage with us.
Regards
Adam
US$131
United Kingdom