Dear Fran McGarry The reason for the slight difference in my email response and to the trip advisor review is simple I am responding to two different versions of the event. Your original email states ‘She came back after seeing the chef and said, " there's a goats cheese salad ". I said that isn't vegan as it has goats cheese. I asked if the mushroom with linguine was vegan? She said she would find out. Then she came back and said," it's ok the spinach isn't cooked in butter". Ok I said, I'll have that. Then she added that the linguine has egg in it’. Yet on trip advisor you state ‘Waitress offered me a goats cheese salad and linguini that contained egg’ The first paints a picture of a member of my team at least trying to help the other suggests we weren’t trying to help at all. I felt that you had worded this differently to make the situation sound worse, why wouldn’t you just cut and paste the original email rather than re-writing it? After speaking to your server and the duty manager I was fully aware of their version of events, which differ from your own. In my email I said I was “surprised” you weren’t offered a fruit salad, because I had been told you had and I thought this might jog you memory and placate you being unable to order a dessert. Fundamentally my email was a private conversation where I was trying to calm the situation, and therefore not be confrontational. However in a public forum I do feel I should be able to defend the service my team and I provide, when I don’t feel it is being fairly reported. I tried to make a point in both my email and my trip advisor post that, when a guest has specific dietary requirements we are more then happy to work with them to find a solution. But we need them to work with us a little to find it. I fully accept there are limited choices for vegans on our menu, but there are lots of different options if you’re willing to engage with us. Regards Adam

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think it was after 3 but can call the hotel before, take earplugs if light sleeper as walls thin in couch house

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