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The White Hart

416 reviews
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Traveller (80)
Dining (10)
Room & Suite (6)
Overview
  • Excellent43%
  • Very good27%
  • Average16%
  • Poor8%
  • Terrible6%
Travellers talk about
“white hart”(115 reviews)
“steak”(48 reviews)
“the pub”(67 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Bar/Lounge
Pets Allowed
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (416)Write a Review
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All reviewswhite hartsteakthe pubstream runningsmall riverfish and chipswood burnercontinental breakfastpiping hotbooked a tablegreat menubiscuitslovely locationthe ground floorcouple of nightsfull englishwarm welcome
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1 - 5 of 409 reviews
Reviewed 1 week ago via mobile

Cannot recommend this place enough, great value for money, especially with a continental breakfast included too. Stunning building, over 400 years old. Beautiful food in the pub in the evening, came extremely quickly, lovely staff who were extremely friendly and helpful but not overbearing and...More

Thank Sarah M
Reviewed 4 weeks ago

We spent a lovely evening staying with some friends between Christmas & the New year. The room was very spacious, wih a very modern bathroom. Our room was nice & clean, with tea & coffee facilities. The room was warm with a very comfortable bed....More

Thank Glenn P
Reviewed 4 weeks ago

I have eaten here before many times and really liked the place so decided to stay here for one night during a weekend trip and certainly lived up to my expectations. We stayed opposite the pub so not much of a view but the rooms...More

Thank Kay_22715
Reviewed 1 January 2018

Staying in Castle Combe for New Year we wanted a New Years Day lunch before we left. The Castle in Castle Coombe was fully booked so went here! A really good meal and friendly, efficient service. We really enjoyed it.

Thank bertie
Reviewed 28 December 2017 via mobile

I have been to the White Hart many times but after our visit today will not be going back. Our disappointing experience started at the bar with a grumpy barman. Only one draft beer available which was served in a chipped glass. We had to...More

Thank ChrisCocks
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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$69 - US$211 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms
Details
Price range
US$69 - US$211 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms
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Traveller (80)
Dining (10)
Room & Suite (6)
Family and Play Areas (1)
Questions & Answers
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Chris H
This is the managers email response to Fran McGary before his reply on Tripadvisor ???? Seems to have selective memory !!!! in remembering his story ? From: EPOS - White Hart W91358 Date: 26 February 2017 at 22:08:15 GMT To: fran mcgarry Subject: RE: Disappointed Customer Dear Ms McGarry, Sorry you feel it has taken too long to get back to you, this is because of the shift patterns we work meaning I don't usually catch up with all team members until the weekend. Due to full time team members have their days off during the week. I have now been able to speak to your server and the duty manager from your visit. It is our policy to deal with complaints within seven days, I probably should have mentioned that in my previous email, I'm sorry I didn't do that. We offer a selection of vegetarian dishes on our menu, but you are entirely correct we don't offer a vegan dish. We are however more than happy to tailor dishes to suit particular requirements. Or indeed take suggestions on compiling dishes from ingredients from around the menu. We have also in the past catered for vegan groups when given advanced notice. In the case of your visit you were served by one of our newer servers who was less sure about the available options. I would say however I feel that offering a roasted vegetable and goats cheese salad, without the goats cheese is a reasonable suggestion when a guest is vegan. It is unfortunate that our pasta is not suitable for vegans and I have asked my Head Chef to look into changing to a different product. With regards to dessert you should have been offered a fruit salad, I'm surprised this wasn't offered and I'm sorry this didn't happen. But rest assured we have discussed your experience with the team today at our weekly meeting to ensure such requests are dealt with better in the future. Thank you for taking the time to provide your feedback, and rest assured myself and the team have taken your experience on board to make improvements to the service we provide. As a goodwill gesture I have made a donation on your behalf to the Bath Cats and Dogs Home. Kind regards Adam Ford General Manager ________________________________ The White Hart Inn Ford Chippenham Wiltshire SN14 8RP 01249 782213
16 March 2017|
Answer
Response from Adam F | Property representative |
Dear Fran McGarry The reason for the slight difference in my email response and to the trip advisor review is simple I am responding to two different versions of the event. Your original email states ‘She came back after... More
0
Votes
sstickley3
25 January 2017|
AnswerShow all 4 answers
Response from LouiseCambridgeshire | Reviewed this property |
think it was after 3 but can call the hotel before, take earplugs if light sleeper as walls thin in couch house
1
Vote
Room Tips
"Don't let them put you in the ground floor over the road"
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"Did not stay here, although they did offer rooms"
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"Sunny Days having the outside seating by the stream is fantastic"
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"Ground room. But road noise early mornings!"
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