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Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel

Traveller (43)
Room & Suite (32)
Dining (12)

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About

3.5
#3 of 6 hotels in Reynoldsburg
4.4 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.8 of 5 bubbles
Value
The NEW Holiday Inn Express & Suites Hotel Columbus East. Ideal location near all the best attractions, only minutes away from Port Columbus International Airport. If you're traveling to the area on business, you'll appreciate our hotel's location near corporations, universities and government facilities. Not only do we offer a relaxing indoor heated pool, but we also boast a fantastic location off I-70, near everything to see and do in Columbus Ohio. Our hotel just has it all! When you stay with us in Reynoldsburg our rooms will make you feel at home. These spacious rooms have an executive work desk for getting down to business. located in the heart of Reynoldsburg Ohio the New Holiday Inn Express & Suites Columbus East.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Business Centre with Internet Access
Meeting rooms
Electric vehicle charging station
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
161Reviews2Q+A30Room tips

Reviews
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Detailed Reviews
Ratboy859 wrote a review Jan 2020
Lowell, North Carolina267 contributions76 helpful votes
4.0 of 5 bubbles
I stayed one night Fri/Sat in order to go to the AMA Motorcycle Museum. The staff was very friendly and helpful during my check-in. The room was clean and everything worked as it should. The morning breakfast buffet is the Holiday Inn Express meal and it was served with no issues. Yes, I would gladly stay again - without a doubt.
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Date of stay: January 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine E, Director of Sales at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel
Responded 27 Jan 2020
Thank you Ratboy859 for your rating and review. It was a pleasure to serve you and we hope to see you again in the future when your travels bring you back to our area.
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jbrown157 wrote a review Nov 2021
Ypsilanti, Michigan35 contributions37 helpful votes
3.0 of 5 bubbles
Hotel remodeling was in process which is needed. The front dest staff was friendly. The room was reasonably comfortable. The bed had a full sized blanket stuffed inside a king sized duvet and we found an old nasty wash cloth stashed away in the shower curtain. Yuck. There were a couple other minor housekeeping issues as well.

The complimentary breakfast was closed when we arrived there on our first day just after 9:00am. I did not see hours posted anywhere. On day 2 we got there around 7:30 but they had no hot food as advertised. We settled for a warm packaged muffin and went on about our day.

We were awakened by a 4am fire alarm which we were told was a false alarm.

We have stayed at neighboring hotels previously which I would choose over this one. It wasn’t the worst hotel I have ever stayed in but it wouldn’t be my first choice.
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Date of stay: November 2021
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel
Responded 17 Nov 2021
Hi jbrown157, Thank you for taking the time of the day to post your feedback and for choosing us. I am happy you mentioned our hospitable hotel team and cozy beds. We do our best to achieve the highest standards of service and accommodation to make your stay hassle-free. I am sorry for the cleanliness issues of the bathroom, breakfast encounter, and the disturbing noise. Know that I have shared your comments with the hotel management as a source for their review to ensure we provide the best hotel experience. We appreciate the opportunity to serve you and the confidence you have placed in us. We hope you give us another chance. Warm regards, Zel N. Case Manager IHGService
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Keekee79 wrote a review Aug 2022
73 contributions17 helpful votes
4.0 of 5 bubbles
First off, I know its not a 4 star hotel, but.... the pool was not cared for... it was so cloudy n stunk like dirty rain water... never saw anyone swim in it. We went to our room, no hand soap for the bathroom sink. Went to the desk n asked for some. Front desk attendant was nice and nice at check in. The air conditioner fan did not change settings, it was low n thats it. Took awhile to cool the room. The shower had dove shampoo, conditioner n body wash dispensers..that was nice. The room was clean. The breakfast was a step up from a continental bfast, they had eggs, sausage, biscuits, gravy, a cheese omelet, cereals, yogurt, fruit, bagels, juices, coffee, etc. The whole place needed a good deep cleaning, but was tolerable. There was a mini fridge and microwave in our king bed room. The hotel is in a nice area with lots of close (several within walking distance) restaurants and shops. Walmart and Sam's just across the street, and right off the interstate. Several perks, just needed a good deep cleaning and someone to keep up w pool chemicals.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine Easterlin, Owner at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel
Responded 8 Aug 2022
Thank you for your rating and review. It was a pleasure to serve you and we will share your comments with our leadership team. We hope to have another opportunity to serve you again in the future.
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Roving57416934188 wrote a review Apr 2023
2 contributions
Hotel's Favourite
5.0 of 5 bubbles
I booked a 2-night stay with Holiday Inn Express & Suites Columbus East - Reynoldsburg to attend a funeral 8+ hours away from my home. Unfortunately, on my way, my car broke down and I was stranded more than 3 hours from the hotel. When I called the hotel, the front desk person, Jesse, was sympathetic and understanding and offered me advice to help me work with hotels.com to cancel my reservation and get a refund for the booking. The next day, I was able to repair my car and finish the travel in time to check in for what would have been night #2 of my reservation, but since the hotel had cancelled it as requested, there was no reservation and I needed to re-book a room at the hotel upon arrival. Again, Jesse was helpful and gave me the lowest-cost booking available at the time, knowing that I was still working with hotels.com to get my refund, which hotels.com were refusing to give me, blaming the hotel and saying that the hotel refused to cancel the stay without penalty. Jesse gave me a business card for the hotel manager and insisted that I talk to hotels.com and ask them to call the hotel directly to work it out. As for the room, I really can't complain. I was a weary traveler and the room had hot water, clean sheets & towels, working air conditioner and heat, a small refrigerator, a large TV, plenty of outlets for charging my phone, and a nice king bed that I slept in soundly. I met some family at the hotel who did mention that their room was a little outdated and run down, and the breakfast options in the morning were spare, and my husband agreed that the breakfast was a little dried out and not appealing, but I didn't check that for myself. The coffee offerings in the room were plentiful and generous! The hotel is located in an area that has access to nearby gas stations, shopping, and restaurants. I'd stay here again because it's affordable and it provided me with everything I needed. Nearly a month after this trip, I finally got hotels.com to work with me to refund the stay that I was not able to complete, but not before I had to call Jesse once again and ask him for further help over the phone. The fact that he went out of his way to show kindness is what earns this hotel five stars in my mind.
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Book directly with the hotel rather than with a service, just in case you need to cancel in an...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine Easterlin, Owner at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel
Responded 7 Apr 2023
Thank you for your rating and review. It was a pleasure to serve you and your comments will be shared with our leadership team. We value your comments and will use them as a teaching moment for our staff to show service excellence. Thank you and we hope to see you again in the future.
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Patricia T wrote a review May 2022
PA30 contributions26 helpful votes
2.0 of 5 bubbles
Hotel was your basic hotel and was fine for 1 night. However, due to supply chain issues (so they say) they had no soap to wash your face, hands after using the toilet etc. They did have soap in bottles in the shower stall, but no way to remove them to put by the sink.
At first I thought they forget to put a bar of soap in the room. I went to the desk and was told we don't have any. Very disinterested associate at the desk.
You would think the manager would have purchased soap locally until the truck came in. Why didn't you inform me when I checked in so I could have purchased my own?
I understand there are supply chain issues and I also understand there are ways around this. Having soap in a room should be a priority with Covid still looming.
Stay somewhere else!
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Date of stay: May 2022
2.0 of 5 bubblesValue
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine Easterlin, Owner at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel
Responded 20 May 2022
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns you had during your time with us. You had a valid point and it will be brought to our leadership teams attention for corrective action. We do hope to have another opportunity to serve you again in the future.
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BrianGowing wrote a review May 2022
Whitehouse, Ohio36 contributions12 helpful votes
+1
1.0 of 5 bubbles
Front desk staff very unfriendly , disinterested. Had no bedding fir pullout bed and when asked was given a sheet and no pillow. Then reluctantly was found a pillow.

Pullout mattress was terrible. Might as well not even have a mattress. One small trash can for the entire room, none in bathroom, makes it a bit tough for a family of 3. Toilet seat was loose. No exhaust vent in the bathroom.

King bed was confirtable. Dual refrigeratirs a nice touch. Ice machine had no ice in the morning. Only friendly staff was the food service person. Scrambled wggs looked and tasted like they came out of a pouch, browned and watery.

Bunch of yahoos whooping it up until late at night. Carpet was stained and so was the couch. Hallway caroeting was threadbare and looked dirty.

Can’t recommend this hotel and wouldn’t stay here again.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Avoid it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catherine Easterlin, Owner at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel
Responded 20 May 2022
Thank you for your rating and review. We apologize for your concerns during your time with us. Please know we will share your concerns with our leadership team for immediate correction. We are going through a renovation that will correct all the conditional issues mentioned and we do hope to have another opportunity to serve you again in the future.
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Lorey S wrote a review Jun 2021
New Castle, PA7 contributions9 helpful votes
1.0 of 5 bubbles
Hotel needs a remodel. Halls were hot with filthy wallpaper and filthy carpet. Room had stains on floor and on the couch. Just gross.
Coffee was cold in the morning.
Currently remodeling breakfast area so breakfast being served out of a crowded room.
Just not a nice Holiday Inn Express at all.
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Date of stay: June 2021
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
253fah wrote a review Oct 2021
Dallas, Texas3 contributions2 helpful votes
2.0 of 5 bubbles
Stayed here six nights while taking a workshop nearby. Will not make that mistake twice. Terrible service at the front desk. Carpet and walls in the common hallways are filthy. The couch in my room was filthy. The Keurig in my room didn't work and they did not replace it despite my being told they would. The shower curtain rod was hanging by one screw on one end and they didn't fix despite reporting it on day 2 of my stay and being told it would be fixed. The wood furniture in my room looked like it had been in service for 20 years it was so beat up. The TV was from maybe 20 years ago as well. I've stayed in other Holiday Inn Expresses that were clean and nice, which is all I really expect at this price level. "Clean and nice" can not be said about this location.

There are two reasons I'm not giving this a one star review: one, the family in the room next to me was very loud - I know because I could hear them very clearly in the hallway. However, I never heard them in my room. And two, the bed was comfortable.
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Date of stay: October 2021
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: If you have to stay here, at least ask for a room away from the highway noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel
Responded 1 Nov 2021
Hi 253fah, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding cleanliness, housekeeping service, shower experience, comfort, and value. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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Di A wrote a review Apr 2022
Punta Gorda, Florida3 contributions1 helpful vote
2.0 of 5 bubbles
Normally our Holiday Inn Express visits are more than satisfactory, unfortunately not at this location. Check in was frustrating, we had checked in online, but when we arrived, even though I said we had already checked in, the desk clerk did not listen and could not find the reservation. The room was not clean and the cleaning staff had set it on AC, it was very cold and unwelcoming. Remedied quickly though. There were black long hairs on the bathroom floor. Only one regular coffee pod, the rest decaf. The pillows on one bed somewhat crumpled. The hallways and the elevator were dirty and quite old. The breakfast was not even close to being ready, the dining room tile floor obviously had not be mopped from the day before, coffee spills all over. I would not recommend this location at this time. A sign in the elevator said renovation was coming, but not sure how old that sign was.
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Date of stay: April 2022
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel
Responded 24 Apr 2022
Hi Di A, Thank you for leaving feedback on your hotel experience. It's a pleasure to have you as our guest, and we appreciate you choosing our Holiday Inn Express for this visit. We strive for our guests to have a great and satisfying stay, but I am sorry it didn't go well as I hoped it to be. I understand your disappointment with the service received, the room's condition, and the lapses in the room upkeep. Be assured that I have brought this to our Management's attention. I know they appreciate your thoughts, and I am confident they will take appropriate steps to address these issues. I know that this stay may not have been the best, but I am hopeful for another opportunity to welcome you back. Safe travels, Glaiza G. Case Manager IHGService
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Tina M wrote a review Apr 2021
1 contribution
1.0 of 5 bubbles
Wallpaper literally falling off walls in halls. Our room had hair all over, food smeared on desk and dressers, filthy carpet, filthy bathroom, someone's hair cap and food bags in drawers, wasted folks all over roaming...gross. Hands down NOT a family hotel but a party hotel. I wouldn't stay here if it were free. We lasted 10 minutes. More like filth xpress. I have traveled extensively and never have I seen anything like this. I may need a tetanus shot. Absolutely disturbing the health department hasn't been called.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My3boyscjl asked a question Mar 2020
Harrisburg, Pennsylvania30 contributions57 helpful votes
How old do you have to be to check in to a room at this hotel?
butlersmith asked a question Feb 2018
Southern Ontario61 contributions6 helpful votes
How long of a drive to Nationwide Centre to see a Blue Jackets game?
tmo1717 wrote a tip Jul 2023
Maryville, Illinois3 contributions
3.0 of 5 bubbles
"It’s an ok hotel. It’s not the worst but it’s not the best. The area around the hotel is extremely busy with lots of traffic."
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Roving57416934188 wrote a tip Apr 2023
2 contributions
5.0 of 5 bubbles
"Book directly with the hotel rather than with a service, just in case you need to cancel in an emergency like I did! They are happy to help."
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TriCityDude wrote a tip Nov 2022
Saginaw, Michigan744 contributions101 helpful votes
2.0 of 5 bubbles
"Don’t be fooled by the low price. It’s low because it’s not a great HI Express."
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disgrun wrote a tip Aug 2022
London, UK162 contributions135 helpful votes
1.0 of 5 bubbles
"Avoid any room that is not renovated. As you don't know which ones have been renovated, just avoid this hotel."
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BrianGowing wrote a tip May 2022
Whitehouse, Ohio36 contributions12 helpful votes
1.0 of 5 bubbles
"Avoid it."
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Not the right property for you?
There are more places to choose from in the Reynoldsburg area.
PRICE RANGE
£79 - £102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express & suites columbus east hotel reynoldsburg, holiday inn express and suites columbus east, country inn reynoldsburg, reynoldsburg country inn
FORMERLY KNOWN AS
Country Inn & Suites By Carlson, Columus-East
LOCATION
United StatesOhioReynoldsburg
NUMBER OF ROOMS
80
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN EXPRESS & SUITES COLUMBUS EAST - REYNOLDSBURG, AN IHG HOTEL - Updated 2024 Prices (OH)

Frequently Asked Questions about Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel?
Nearby attractions include The Marcus Pickerington Cinema (0.6 miles), Motorcycle Hall of Fame Museum (0.2 miles), and Epic Escapes (0.7 miles).
What are some of the property amenities at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel?
Conveniently located restaurants include La Fogata Grill, Smokey Bones Reynoldsburg, and LongHorn Steakhouse.
Are there opportunities to exercise at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express & Suites Columbus East - Reynoldsburg, an IHG Hotel?
Many travellers enjoy visiting Franklin Park Conservatory and Botanical Gardens (9.2 miles), Governor's Residence (8.7 miles), and Gahanna Historical Society Settlement (7.5 miles).