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Holiday Inn Express & Suites

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129 Reviews from our TripAdvisor Community

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Showing 128: English reviews
Reviewed 2 weeks ago

I have worked in the Hotel industry, and it was always easy to offer great service when things are perfect. When things are not though, is when you really discover who the real service people are. We had a problem with our room (TV was essentially inoperative), and Shandells reaction was immediate, appropriate and professional. The service industry needs more...

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Helpful?
Thank Nathan K
Shondale T, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear that our Rock Star Shandell provided you with Awesome Service and that she was very professional. It is our Goal to give Outstanding Customer Service, It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,...

Columbus, Ohio
Reviewed 28 September 2016 via mobile

This hotel has the most amazing staff. Shondale Thomas at the front desk was incredible! She kept a stock of fresh towels in the pool area, referred great pizza, and was such a pleasure to speak with even when encouraging our energetic team to utilize the common areas for noise control. The rooms were nice as was the lobby. Breakfast...

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Helpful?
Thank 629amyh
Shondale T, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear that Shandell was incredible and provided you with great customer service! I'm so glad that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Shondale Turner General Manager

Bel Air
Reviewed 20 September 2016

Sorry we didn't get to stay longer, the indoor pool looked very inviting. We only spent one night while visiting a friend in the hospital, your hotel was 15 minutes away. Very nice accommodations. No complaints, I can always trust Holiday Inn Express wherever I go

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Helpful?
Thank roseBelAir
Shondale T, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Shondale T

Knoxville, Tennessee
Reviewed 16 September 2016

I am a loyal Holiday Inn Express customer and people like Tammara are why. She displayed a trait that is commonly not, but makes all the difference - a big smile. She was helpful, personable and professional to my family. We stayed there on Labor Day weekend and only had one room at first. We called her and she added...

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Helpful?
Thank dickenstwo
Shondale T, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear that Tammara greeted you with her big smile and was able to help you with the second room that you requested. I'm glad you and your family enjoyed your stay with us. A positive guest experience...

Reviewed 29 August 2016 via mobile

The staff working evening of August 27, 2016 particularly manager Ryan Pennington went way above and beyond his duties to accommodate me and my fiance after being in a serious car accident that day. We were stranded there from out of town as our vehicle was totalled. My fiance has MS and was barely able to get around from the...

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Helpful?
Thank Tammy R
Shondale T, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your Awesome Feedback! I'm so happy that our Rock Star Team provided you with Excellence Customer Service. It makes me so happy to hear that Ryan went Above and Beyond his duties to accommodate you and your fiance. Our Rock Star Team team takes great pride in making sure that each and everyone of our...

Hudson Valley, NY
Reviewed 24 August 2016

For a hotel near a major city, I thought this hotel was a great price performer. No problems with any noise. Although the hotel was non-smoking, the room definitely had a bit of a smoky smell, as did that part of the hall. The smell wasn’t so strong as to suggest the previous guest had smoked in the room, it...

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Helpful?
Thank usroadman
Shondale T, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Shondale T General Manager

Reviewed 23 August 2016

From the front counter staff showing complete care, to the General Manager talking to us several times. We were made to feel welcomed and cared about. This caring attitude even extended to the breakfast attendant, Tenesha. When I came down the elevator for breakfast, Tenesha was restocking the coffee station. she immediately looked up, gave me a giant genuian smile...

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Helpful?
Thank Russ R
Shondale T, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Shondale T General Manager

Lansing, Illinois
Reviewed 18 August 2016 via mobile

I regularly stay at IHG hotels for work and occasionally bring my family of 5 (4 plus myself) when I can. My girls range from 3-9 and of course look forward to the swimming pool. Right before my stay began, there was an issue that caused the pool to be closed to guests. My girls were disappointed to say the...

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Helpful?
Thank pborkstrom
Shondale T, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Shondale T General Manager

Grand Rapids, Michigan
Reviewed 12 August 2016

Friendly front desk attendant and very informative regarding areas around the HIE. Room was clean and spotless. Breakfast was the normal HIE and nothing outstanding except the attendant. She was full of energy and kept the area spotless. This location even though next to I 75 was relatively quiet.

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Helpful?
Thank cdrh
Shondale T, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Shondale T General Manager

Reviewed 2 August 2016 via mobile

We stayed here while my daughter was seen by Cincinnati Children's Hospital. The staff was extremely friendly and helpful. Shandell & Aaron went out of their way to accommodate my family. The room wasn't the cleanest Holiday Inn Express we've visited and had a funny smell (we've visited many) I've complained for the last 3 days and Shandell even took...

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Helpful?
Thank Venessa O
Shondale T, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that Shandell and Aaron went out there way to accommodate your family. I do apologize for the odor that you had in your room, this is definitely not the norm at our hotel. Our staff takes great pride in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Holiday Inn Express Sharonville is located north of downtown Cincinnati. Our hotel is conveniently located off I-75 @ exit 15. Our Sharonville hotel is the most centrally located hotel for business & leisure travelers seeking exceptional service in northern Cincinnati. Each guest room has been freshly renovated & offers free wireless high-speed Internet access, flat screen TV, and refrigerator/microwave. Enjoy our refreshing indoor pool, guest laundry & fitness center to help you stay in shape while on the road. Our guests have complimentary access to a nearby extensive fitness center. Breakfast is hot and free! Served daily at 6:00 AM, our breakfast bar offers a selection of hot morning favorites including fluffy scrambled eggs, crispy bacon or sausage, biscuits & gravy, fresh fruit & more. It's delicious. It's hot. The signature cinnamon rolls alone are so good, you'll start looking for reasons to travel more often. Business: Our corporate clients think we are ideally located within minutes of Cincinnati's top companies such as General Electric Evendale & CTEC, Ford, UPS, Procter & Gamble, Sharonville Convention Center.Attractions: Kings Island, Beach Water Park, Great American Ball Park, Paul Brown Stadium, IKEA, Cincinnati Zoo are a short 15 minute drive or less from our hotel. Holiday Inn Express Sharonville is the smart choice when staying in Cincinnati. ... more   less 

Additional Information about Holiday Inn Express & Suites

Address: 11160 Dowlin Dr, Sharonville, OH 45241-1836
Region: United States > Ohio > Sharonville
Price Range: £81 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites
Holiday Inn Express Hotel Sharonville
Holiday Inn Sharonville
Sharonville Holiday Inn
Holiday Inn Express & Suites Sharonville, Ohio
Hotel Style:
#1 Business Hotel in Sharonville
#5 Family Hotel in Sharonville
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Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Staff helped us secure an accessible room.”
 of 5 bubbles Grandma13331, 2 Aug 2016 | Read review
“All the rooms were good- very quiet place”
 of 5 bubbles megoforth, 2 Jul 2016 | Read review
“My wife wanted the third floor for the view.”
 of 5 bubbles 963virgilm, 20 Jun 2016 | Read review
“2 room suites are the way to go!”
 of 5 bubbles gloziew, 11 Jan 2016 | Read review
“no problem with noise, etc on the 3rd floor”
 of 5 bubbles patandali, 29 Oct 2015 | Read review
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