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Extended Stay America - Cincinnati - Springdale - I-275

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Extended Stay America - Cincinnati - Springdale - I-275
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63 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Newport, Kentucky
Reviewed 23 October 2016

We have been to multiple Extended Stays so far and this was the worst. We had the room booked for two weeks but we had to check out the very next stay since it was impossible to stay there even for a day - we didn't want to overpay, so we had to stay for at least one night. Rooms:...

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1Thank Jay M
Rockville, Indiana
Reviewed 6 September 2016

Let's just say we've stayed in Motel 6's that were better than this so called 2 1/2 star hotel. We first became a bit anxious as we drove down a rather overgrown lane to find the hotel which was located behind a seedy looking Super 8 motel. Outside one of those rooms were a group of men grilling with their...

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Thank JustUs919
Manager_11525, Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are truly sorry that the hotel appeared unsafe due to disturbances from the other hotel located beside our building and our room cleanliness was not to our company standards. I will address these issues with my staff to ensure this is not repeated....

Louisville, Kentucky
Reviewed 5 September 2016 via mobile

Would not recommend this place. I booked and paid ahead of time and when I got there they said they did not have my room because they were over booked. I was there with my husband for our anniversary and booked a king room they tried to give me a double finally they gave me a queen room. I still...

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Thank Hperry75
Palmyra, Indiana
Reviewed 26 July 2016 via mobile

The hotel's in Ohio were hard to find on the weekend I had my visit. I found this one and it was cheap. The room was a smoking room. I didn't think they even had these anymore. It smelled like cigar smoke and the room was dirty, walls lampshades and air conditioner had dust and dirt.It was a place to...

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Thank lebaylor45
Flint, Michigan
Reviewed 6 July 2016

Once I got to the hotel the nearby area was a little seedy with a strip club on the road leading in. The neighboring hotel was a more low budget hotel adding to the seedy ambiance. Having said that, staff was nice and friendly, room was nice and clean. Numerous nearby restaurants.

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1Thank Ganders1984
Manager_11525, Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you so much for posting a review of our hotel. I am glad to read that you were pleased with our staff and the room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 27 June 2016

first off i reserved a king non smoking. when i get there they were overbooked and could offer me a queen non smoking. i asked will that be cheaper. i was told yes by 5 dollars a day. my quoted price from the site was 163.06. they told me a queen would be 180 plus. So then they fixed it...

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Thank JUSTIN G
Manager_11525, Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the room cleanliness and payment dispute is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will follow up with guests after arrival to ensure room conditions are appropriate. We will also ensure that payments...

Reviewed 26 June 2016 via mobile

The ladys CIDNEY AND LOIS at the front desk were the biggest relief from our experience with other hotels. They tended to our every last need all without question. Very charming and sweet,conversational and professional. Rooms are very clean kitchens are great. My fiance favored the layout. Definitely a great stay if you're looking fo somewhere in all of cincinnati!!!

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Thank queenmarsella
Clinton, Massachusetts, United States
Reviewed 30 May 2016

I stayed here for 4 weeks during the month of April because of work. Back then the amenities said that the place was listed with: Smoke Free Work Out Facility Clean rooms and several other amenities that have since been removed. The Hotel is definitely not smoke free nor are the rooms. While I stayed there people smoked wherever they...

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Helpful?
Thank William S
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I will retrain our front desk staff to ensure we...

Reviewed 29 May 2016

Great experience. Took the family to play in a soft all tourney everything was so convenient and staff was very helpful . I would def recommend this place to anyone with small children . Staff is very very friendly and no noise outside of rooms thank you again for a great stay

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1Thank JEREMY E
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our friendly customer service and will be sure to share great feedback with the entire team. I’m thrilled we were able to provide you with a home away from home experience! The staff and I would like to thank...

Reviewed 27 May 2016

My wife and I stayed here for two nights while attending a triple Christening in Fairfield, OH. We had some trouble checking-in. Originally, we booked this room by calling from, what I thought was the home web site of the Extended Stay America chain. It was the 800 number listed on their home page. Who ever took our reservation booked...

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1Thank Edward R
Manager_11525, Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that your stay exceeded your expectations. I apologize for the issues you had with your reservation, but I'm delighted to hear that you enjoyed your stay overall. Thank you for choosing Extended Stay America. We hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Cincinnati - Springdale - I-275

Address: 320 Glensprings Dr, Springdale, OH 45246-2304
Region: United States > Ohio > Springdale
Price Range: £53 - £61 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cincinnati - Springdale - I-275 2.5*
Number of rooms: 126
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Cincinnati - Springdale - I-275 staff and other travellers.
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Kenosha
5 months ago

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Questions? Get answers from Extended Stay America - Cincinnati - Springdale - I-275 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are not good. Very cramped. I am not recommending the hotel itself.”
 of 5 bubbles Junglee_Mausi, 23 Oct 2016 | Read review
“Make very sure you are booking with Extended Stay America and not a third party like Travelocity, Orbitz, or Hotels.com.”
 of 5 bubbles 172edwardr, 27 May 2016 | Read review
“Choose a room away from I-275 to avoid noise.”
 of 5 bubbles From_Cincy_Ohio, 30 Nov 2015 | Read review
“Be very clear about the type of atmosphere you are looking for (quiet, less traffic, etc.”
 of 5 bubbles DeborahP90, 8 Apr 2015 | Read review
“I had an end unit, which was great!”
 of 5 bubbles tonewash, 28 Oct 2014 | Read review
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