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Holiday Inn Express Hotel & Suites Sunbury-Columbus Area

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Holiday Inn Express Hotel & Suites Sunbury-Columbus Area
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88 Reviews from our TripAdvisor Community

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Showing 88: English reviews
Ontario, Canada
Reviewed yesterday NEW

Unorganized, horrible breakfast in Ohio Holiday Inn. Boxes piled in corner when you first enter. Garbage cans dirty outside with food spilled down front. No tongs to pick up food, had to use the plastic cultery. No eggs, no turkey sausage. When I asked at the front desk if the breakfast would be refilled, they said she'll be out soon....

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Helpful?
Thank RVTravellers
Reviewed 4 days ago NEWvia mobile

My family and I stooped at this hotel late at night and had really good service. The rooms were clean and the breakfast was really good. The price wasn't outrageous for what you get. We will stop again on our way through.

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Helpful?
Thank Kari O
Mica B, General Manager at Holiday Inn Express Hotel & Suites Sunbury-Columbus Area, responded to this review

Thank you so much for being our guest and the 5 star review! We are glad you enjoyed your stay and our property! We can't wait to see you again!

Reviewed 18 October 2016 via mobile

We arrived Friday evening to find 2 parties waiting in the lobby. There was a note left at the desk saying "back at 7:40". When that time came, one of the parties rang the bell on desk. No response. So he called the hotel from his cell phone. The clerk came to the lobby, apologizing, saying she'd be back after...

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Helpful?
Thank Lynn C
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sunbury-Columbus Area, responded to this review

Dear Lynn C, Thank you for being an IHG Rewards Club member and for recently staying with us. Your comments are important as these will help us keep track of the things that we need to improve on. It is certainly regrettable that you found your last visit disappointing, most especially with the customer service delivered. I am sorry for...

Ohio
Reviewed 20 September 2016 via mobile

Hotel room was clean and large enough. Bed was comfortable with choice of soft or hard pillow for each of us. Bathroom was average but the showerhead was awesome. Good water pressure. Free breakfast. Cinnamon rolls were very good. Eggs were dry. Pancake machine was broken all weekend. So don't choose here if the free breakfast is swaying you. May...

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Helpful?
Thank Trish H
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sunbury-Columbus Area, responded to this review

Dear Trish H, I appreciate your post regarding your recent stay at our hotel. Thank you for noting the cleanliness of our property. I am also glad to learn that our location was convenient for your needs. On the other hand, I am sorry for not being able to meet your expectations of the IHG brand when it comes to...

St. Ignace, United States
Reviewed 24 August 2016

I have always had great results at HI Express and this honestly felt more like a no name hotel experience. I have read a lot of other reviews left on this property and don't understand my feelings. Secondly I am not a low ratings, hard to please guest....ever. We walked into the room and it just didn't "feel" clean and...

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Helpful?
Thank Elmer P
Bryan M, General Manager at Holiday Inn Express Hotel & Suites Sunbury-Columbus Area, responded to this review

Thank you for leaving a review. We greatly regret that you experienced so many issues with your stay. This is not the typical experience our guests have and I thank you for noticing that as well. I will be coaching the housekeeper that serviced the room you stayed in, as what you have described is unacceptable by our standards. Once...

Tn
Reviewed 8 July 2016

We stopped here on the way to Cleveland and only stayed one night. I want to mention Kristina at the front desk check in as being especially helpful. We had stopped without a reservation and she was very very helpful. Found us a quiet room at the end of the hall and gave us the AAA rate( we are AAA...

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1Thank vandynurse
Mica B, General Manager at Holiday Inn Express Hotel & Suites Sunbury-Columbus Area, responded to this review

Thanks for being our guest and for leaving a review! We are glad the property met your needs! Wait until you see us after our renovation this fall/winter! Please do stop back and see the changes!

Farmington, New York
Reviewed 3 July 2016 via mobile

The Holiday Inn Sunbury was a great stop over on our road trip. The hotel had a pool, workout equipment and complimentary breakfast. I was impressed by the quality of the food- bacon, eggs, sausage gravy and biscuits, pancakes, bagels, cereal, fruit, yogurt and decent coffee! The room was clean and the beds comfortable.

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Helpful?
Thank jdberner
Mica B, General Manager at Holiday Inn Express Hotel & Suites Sunbury-Columbus Area, responded to this review

Thanks for being our guest and leaving a review! We are so happy you enjoyed your stay!

Granville, Ohio, United States
Reviewed 30 May 2016 via mobile

I always enjoy staying at IHG facilities. The rewards program is a good deal. The staff at this hotel was for the most part cooperative. They went well above and beyond to ensure that, not only my stay but the entire ball team and there families was enjoyable. That all changed on Sunday morning, the team didn't play til 5...

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Helpful?
Thank Tom C
Mica B, General Manager at Holiday Inn Express Hotel & Suites Sunbury-Columbus Area, responded to this review

Thank you for being our guest and leaving such candid feedback. We regret that one person was able to change your opinion of your stay so drastically. We have made staffing changes, so hopefully that problem will not be faced at this property again! We do value your business and the team's business and hope you will give us another...

Reviewed 31 March 2016 via mobile

First of all make sure to find and read all fine print for booking with discount. Second, the indoor pool area was nice and clean. However, the pool temp was 60 degrees and cold. Thankfully it didn't bother the kids too much. There was a small hot tub that kids tried to use as pool. Lastly, we went down for...

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Helpful?
Thank Jessica H
Mica B, General Manager at Holiday Inn Express Hotel & Suites Sunbury-Columbus Area, responded to this review

We are so sorry you had this experience at any of our Holiday Inn Express properties! I do think possibly you have reviewed the wrong hotel by mistake, as our pool is set at 84 degrees year round and we do not have a hot tub on site. I assure you IHG is aware of your concerns and hopefully they...

Clarence, New York
Reviewed 25 March 2016

Heres the deal on this place from a platinum traveler staying at IHG properties exclusively. My wife and I traveling needed a one night stay, Sunbury being the perfect point. As many travelers have said this is an older hotel, I too like to stay at new hotels but the nice thing is when you do stay at a well-kept...

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Thank IReviewer
Mica B, General Manager at Holiday Inn Express Hotel & Suites Sunbury-Columbus Area, responded to this review

Thank you so much for taking the time to share your experience! We appreciate your feedback and hope to see you again real soon!

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Near Holiday Inn Express Hotel & Suites Sunbury-Columbus Area

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Sunbury-Columbus Area features interior corridors, wireless high speed Internet, indoor heated pool, a fitness and business center. Bus & RV parking is available. We are conveniently located in a rapidly growing community 10 miles North of Columbus and I-270, 'Home of the Buckeyes' and minutes away from Polaris Fashion Mall. For all the Little Brown Jug race fans, we are only 8 miles east of Historic Delaware. Attractions in the area: Delaware County Fairground 9 miles, Alum Creek State Park 1 mile, Ohio Wesleyan University 8 mi, Eden Horse Park 4 mi, Sunbury Village Square 3.5 miles, Columbus International Airport 30 miles. Northstar Golf Club, with a 72 par is a top notch course located just 2 miles away. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Sunbury-Columbus Area

Address: 7301 E State Route 37, Sunbury, OH 43074-9210
Region: United States > Ohio > Sunbury
Price Range: £88 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Sunbury-Columbus Area 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Sunbury-Columbus Area
Holiday Inn Sunbury
Sunbury Holiday Inn
Holiday Inn Express Hotel & Suites Sunbury-Columbus Area Ohio
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Sunbury-Columbus Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look first!”
 of 5 bubbles 791elmerp, 24 Aug 2016 | Read review
“try to get room away from stairs and elevator”
 of 5 bubbles B8044WZjeffr, 12 Mar 2016 | Read review
“Get one near the elevator or one of the ends”
 of 5 bubbles tatworthington, 25 Sep 2015 | Read review
“Be flexible on the type of bed you prefer.”
 of 5 bubbles DadTheGreat, 28 Aug 2015 | Read review
“The rooms closest to the lobby and ice/vending machines are not well sound-proofed.”
 of 5 bubbles 401ll, 7 Jun 2015 | Read review
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