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DoubleTree by Hilton Cleveland Westlake

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DoubleTree by Hilton Cleveland Westlake
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262 Reviews from our TripAdvisor Community

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Showing 257: English reviews
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Seattle, Washington
Reviewed yesterday NEW

We will come back this spring. We had some concerns but the hotel manager and staff named Ana were wonderful hostess, and they straightened it out. The location is great and we were in close proximity to our family in Cleveland. Hope the staff will re-issue our unclaimed dinner coupon when we comeback, which was accidentally thrown by the restaurant...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Colin O
Waco, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 12 September 2016

This Doubletree used to be a Holiday Inn. It was remodeled and is now very nice. The lobby, bar, and restaurant are great. The check in process was relatively easy. They have an Hilton Honors reception in the evening with drinks and snacks. The indoor pool is really nice for year round use. The rooms are newly remodeled, modern, spacious,...

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Thank itstherooster
About Hotel's Favourite Review
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear itstherooster, Thank you for your kind review. I was really happy to hear that you enjoyed your stay and our great location. I hope to welcome you back in the future. Sincerely, Bob V, General Manager

Reviewed 5 days ago NEWvia mobile

We were in the area for a family event and stayed here for 1 night. Checkin was easy, no issues. Our room was a double. Clean Beds were very small and uncomfortable, for 2 people. Lighting in room was very poor. My wife could not find a good location to apply her makeup. Bathroom was small, but worked. Ran out...

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1Thank Coolbreezz
Ringgold, Georgia
Reviewed 6 days ago NEWvia mobile

I go to this area once a month and will now be staying here every visit. Good value overall. Friendly staff. DoubleTree has nice rooms, good for business and families. Close to the airport, I would recommend this hotel to other travelers.

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Helpful?
Thank Fowboys14
Cleveland, Ohio
Reviewed 1 week ago

Not worth it ... room was not clean smelled and reeked of chlorine --children running up and down the Hallway past midnight -- room was very small and cramped -- certainly not befitting of Gild Hilton honors rewards member! Disappointed ....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Theodore N
Management response:

Dear Theodore N, Thank you very much for choosing to stay at the DoubleTree by Hilton Cleveland Westlake. I sincerely apologize for the issues with your stay. We have investigated the issues with the room and have corrected them. As for the size of our rooms, if you do ever feel cramped in our standard rooms, we do have suites...

Reviewed 1 week ago via mobile

Okay of all the Hilton we've stayed at, this one had the best cookies! Really, this is a nice hotel not far from Cleveland or the airport. They have a bar /restaurant that serves very nice food. It's clean, quiet and a super swimming pool. The staff are professional and welcoming. Will come back

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Helpful?
Thank Jayne R
Management response:

Dear Jayne R. Thank you very much for staying with us at the DoubleTree by Hilton Cleveland Westlake. I truly appreciate your kind words regarding our signature Warm DoubleTree Chocolate Cookies with Walnuts and about the hotel. The staff here strives to make each of our guest feel welcome and comfortable during their stay and I am glad to hear...

Reviewed 1 week ago

overall nice place. clean and nice amenities. Pool was large and hot tub relaxing. I'd stay again. Did not use the restaurant though it looked very inviting and the menu had nice offerings. Rooms were nice though a bit smaller than comparable hotels. Digital key feature is fantastic! Huge pool and pool area, could use some games but not a...

Review collected in partnership with DoubleTree by Hilton
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Thank Mark A
Management response:

Thank you very much for staying with us at the DoubleTree by Hilton Cleveland Westlake. I truly appreciate your kind words regarding our hotel and amenities. I agree with you that the Digital Key feature is fantastic and such a great tool for the guests. We look forward to having you back and staying with us again in the future....

Alpharetta, Georgia
Reviewed 3 weeks ago via mobile

This was a Holiday Inn at one time and became a Double tree about a year ago, all remodeled rooms,lobby etc. Close to the promenade mall with plenty of stores in the area. I like the location hour from cedar point and hour to Cleveland, Akron etc.

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Helpful?
Thank Jeff L
Management response:

Dear Jeff L., Thank you very much for staying with us at the DoubleTree by Hilton Cleveland Westlake. I truly appreciate your kind words regarding hotel and am pleased that you liked the looks of the property after the recent renovation. We look forward to having you back and staying with us again in the future. With Hospitality, David Conley,...

Auburn, United States
Reviewed 3 weeks ago

The hotel is welcoming, and pleasant. The staff is pleasant. the restaurant is ok. The hotel could us some updating, the rooms are decent, my bathroom sink didn't drain very well but that was the only bad part of my stay.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank jonhC2943RD
Management response:

Dear jonhC2943RD Thank you very much for staying with us at the DoubleTree by Hilton Cleveland Westlake. I truly appreciate your kind words regarding our hotel being welcoming and about the pleasant staff. The staff here strives to make each of our guest feel welcome and comfortable during their stay and I am glad to hear that we met your...

Clearwater, Florida
Reviewed 3 weeks ago

I arrived to whiskers and hairs in the bathroom, found cleaning supplies in the room the following day. The carpet was never really vacuumed in the room or bathroom floor. The workout room needed attention as well. 3rd and last time at this property for me.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Rob B
Miri L, on behalf of the staff at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Rob B Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree By Hilton Cleveland - Westlake is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The DoubleTree by Hilton Cleveland - Westlake is just minutes from Crocker Park and Lake Erie (Huntington Beach.) We are only 20 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. ... more   less 

Additional Information about DoubleTree by Hilton Cleveland Westlake

Address: 1100 Crocker Rd, Westlake, OH 44145-1033 (Formerly Holiday Inn Cleveland -West)
Region: United States > Ohio > Westlake
Price Range: £80 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Cleveland Westlake 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
DoubleTree By Hilton Cleveland Westlake Ohio
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Cleveland Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick somewhere else”
 of 5 bubbles 487215adrian, 26 Jan 2017 | Read review
“Try to ask for a room overlooking the pool area.”
 of 5 bubbles radar643, 23 Oct 2016 | Read review
“I wouldn't want a room on a lower floor overlooking the pool unless I planned on spending lots of pool time.”
 of 5 bubbles HDS1, 9 Oct 2016 | Read review
“South side; at least you have two elevators to fight over.”
 of 5 bubbles DrParticle, 29 Sep 2016 | Read review
“Don't forget to ask for your cookie on check in! You can get one every night if you ask.”
 of 5 bubbles itstherooster, 11 Sep 2016 | Read review
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