We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Cleveland - Westlake

176 reviews
Save
Traveller (47)
Room & Suite (32)
Dining (2)
Overview
  • Excellent45%
  • Very good25%
  • Average12%
  • Poor8%
  • Terrible10%
Travellers talk about
“full kitchen”(21 reviews)
“grab and go”(6 reviews)
“granola bars”(6 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Cleveland - Westlake
Special Offer: Save up to 10% TODAY!
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (176)Write a Review
Filter reviews
176 results
Traveller rating
75
45
22
15
19
Traveller type
Time of year
LanguageEnglish
75
45
22
15
19
Show reviews that mention
All reviewsfull kitchengrab and gogranola barshotel room was cleanfree wifilarge bathroomlaundry facilitiesfront desk staffcoffee tablean upgradesitting areaice machinedecent breakfastbreakfast barnice arearestaurants and shoppingflat screen
FilterEnglish
Updating list...
1 - 5 of 176 reviews
Reviewed 7 November 2017

most pleasant check in i would say better than average the room was fine average the halls smelled clean. the grounds are above average with a grill and babbling brook and bridge. only issue is no dishes unless you request and very rude staff gentlemen...More

Review collected in partnership with Extended Stay
Thank dawnj892
Response from 00esa, Manager at Extended Stay America - Cleveland - WestlakeResponded 8 November 2017

Thank you for the review of your visit to our hotel. We are happy to know that you liked your check-in service and well-appointed room. However, we are sorry for your disappointment with our breakfast offerings and for the service issue you encountered with one...More

Hotel's Favourite
Reviewed 4 October 2017

Best Room EVER anyplace anytime p-e-r-i-o-d. Room? We had a mini-suite. IF you want a room.. Ask for Room 118. Full kitchen. Sitting area. Nice restroom. Excellent bed. The Extended Stay America, Cleveland / Westlake, Ohio, is one of the very best properties that we...More

1  Thank kanbaatar
Response from 00esa, Manager at Extended Stay America - Cleveland - WestlakeResponded 5 October 2017

Thank you for sharing your gracious comments about your stay at Extended Stay America. We are thrilled to read you loved the comfort of your room along with the kitchenette in your room and were impressed with all the aspects we offer. I would also...More

Reviewed 9 October 2017

We stayed here on business. The front desk was helpful and friendly and the lobby had fresh coffee throughout the day. We were given an upgrade to a suite which was spacious and contained a full kitchen, large living room, office space, a full sized...More

Thank Steiner6
Response from 00esa, Manager at Extended Stay America - Cleveland - WestlakeResponded 10 October 2017

Steiner, we are delighted you chose to stay at Extended Stay America. It’s a pleasure knowing you loved all the aspects of your trip, especially the excellent service provided by our front desk associates and your well-appointed room. We hope to welcome you back soon....More

Reviewed 3 October 2017

I would definitely stay again! The staff was very courteous and pleasant. I just wish they had an ice machine as opposed to having ice trays in the refrigerator. The room was very clean and comfortable.More

Review collected in partnership with Extended Stay
1  Thank 378sparklep
Response from 00esa, Manager at Extended Stay America - Cleveland - WestlakeResponded 4 October 2017

Thank you for posting your kind review of Extended Stay America. We are so pleased to read that you loved our courteous associates and your clean & comfortable room. It was a pleasure having you as our guest, and we look forward to serving you...More

Reviewed 5 September 2017

This was possibly the worst hotel I have ever stayed at. My girlfriend and I checked in the hotel was about to lay down for the night , she pulled the covers back and the sheets had blood stains on them. I informed the front...More

Thank bee8689
Response from 00esa, General Manager at Extended Stay America - Cleveland - WestlakeResponded 8 September 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

View more reviews
PreviousNext
12345636
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$76 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$76 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (47)
Room & Suite (32)
Dining (2)
Questions & Answers
Ask a question
Nate B
26 August 2016|
Answer
Response from James D | Reviewed this property |
Should. I happen to be there last time with a Van & Trailer. Was able to park it there.
0
Votes
Richard O
20 November 2015|
Answer
Response from Michael S | Reviewed this property |
I do not know what the question is . I do not blame them for leaving . I did not share the same experience , but if it is a problem then we should not recommend this Hotel . Sorry for a bad experience .
0
Votes
Room Tips
"The suites are definitely a good deal, particularly if you will be staying multiple nights."
Read review
"Ask for Room Number 118."
Read review
"North facing rooms have a view of the woods. We have seen deer and turkey"
Read review
"Quiet area for the night"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing