The hotel was going through renovation and the rooms were beautiful but the pillows were incredibly uncomfortable. The lobby and ground floor had not yet been renovated therefore were a bit of a mess. We love to use the Hilton Honors app for check in, digital key and check out…
We were greeted by Madeline when we walked in the door. She and her partner at the desk were efficient and pleasant while checking in several people. They recommended a restaurant within walking distance and when we got back they remembered to ask us how we enjoyed it. The…
Room was comfy, clean and quiet. Small fridge in room was great. Although I didn’t use it, the pool looked inviting. For late-night check-ins, there was fresh fruit and urns of tea and coffee. Staff was cheerful and helpful.
Nice location; pleasant lobby and staff. Elevator was very 'rickety', active construction inside the hotel was noisy. Room fixtures missing (coat closet door knob). The door to our room was not a good fit; daylight seen around the entire door when door was closed -- didn't…
Arrived on November 17th. There was 2 inches of snow outside. The temperature was 32 degrees. They had the heat shut off in the hallways and in the lobby. The front desk staff wore a coat both at night and in the morning. They told me they were trying to save money
"If construction is still underway, check to see working hours! Cleanup seemed to still be occurring after 9:30 on Friday evening!"
"The views aren't great but the pool is."
"Request a room with a whirlpool"
"2nd or 3rd floor"
"I'm sure the higher floors have quieter rooms."