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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewsbob evanssesame placeroom was cleanpancakesfront deska great stayoutdoor poolfamiliar facesdelicious complimentary breakfastspecial thankspancake makerdunkin donutsoff the highwayperfect hotelaccommodating staffhotel is conveniently locatedturkey sausage
I was greeted by front office manager Walter Davis who made the check in process as easy as possible and went above and beyond to meet my requests. I stayed for business and received a clean room with a good view at an affordable price....More
Thank FordDriver2016
Response from HIEBensalem, Manager at Holiday Inn Express Philadelphia NE - BensalemResponded 4 days ago
Thank you for taking the time out to review your stay! We truly appreciate your kind words and will be sure to share your comments with Walter. Thank you for staying with us and we hope to see you again should your travels bring you...More
Along with my union friends we stayed at this hotel starting October, 2013 and ending 22 1/2 months later. We stay 14 or 15 times with average stays of 5 nights for a usual party of 8 and we did have two bus loads of...More
Thank Bob L
Response from HIEBensalem, Front Office Manager at Holiday Inn Express Philadelphia NE - BensalemResponded 17 January 2018
Thank you so much for your wonderful review, Bob! It was great to see you again and I am glad to hear that you still enjoy staying with us. Thank you so much for your kind comments. I have shared your review with the rest...More
Great Hotel, the free breakfast was a nice touch and there were a lot of options to choose from. The rooms were clean and quiet, and the Front desk staff was very friendly. Parking was free and there were lots of spaces to park.
The bed broke IN HALF... IN BLOODY HALF it is outrageous! The rooms had a strong scent of the devils lettuce with my friends having to move due to how strong the aroma was!!! Lastly, the lift broke, stopped at a stand still sending my...More
2 Thank Cerys G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Philadelphia NE - BensalemResponded 5 days ago
Cerys G,
Thank you for your review. Your feedback is important in our efforts to be better with what we do. I am sorry about what happened to the bed and I can understand your dismay about the elevator incident. These are not usual representation...More
So we walked into the hotel and we’re met by a lady who seemed genetically closer to a quiche than a human; boring and bland. We then got into the lift to get to our rooms. Long story short, it broke and we were stuck...More
1 Thank Tomos A
Response from IHGService, Guest Relations Manager at Holiday Inn Express Philadelphia NE - BensalemResponded 5 days ago
Hello Tomos A,
Thank you for your stay and for taking the time to leave us feedback. I am sorry about the issues with the elevator and the smell of the room received. I want all your stays with us to be pleasant. I know...More
Just the hook on the door --- I usually bring one of those cheap dollar store hooks that go over a door in my carry on and use that whenever a hotel doesn't have enough hook storage - I've used it several times and also on... More
Just the hook on the door --- I usually bring one of those cheap dollar store hooks that go over a door in my carry on and use that whenever a hotel doesn't have enough hook storage - I've used it several times and also on cruise ships because they too don't usually have enough places to hang something...