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Sheraton Pittsburgh Airport Hotel

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Sheraton Pittsburgh Airport Hotel
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217 Reviews from our TripAdvisor Community

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Showing 216: English reviews
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Reviewed 6 days ago NEWvia mobile

The hotel is only about a 10-12 minute ride from the airport and they offer a free shuttle. Check-in was fast and easy and the staff was very friendly. I even inquired about how far a walk to a local restaurant was and she printed me off walking directions and called my room to let me know she had done...

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Helpful?
1Thank JonnyBlaze777
Barbara M, Manager at Sheraton Pittsburgh Airport Hotel, responded to this review

JonnyBlaze777, It was wonderful to have you at the hotel! I hope you were able to follow the directions I left with ease. We will take a look at the items you mention in the room as we want every room to be in top shape. Thank you for such an in depth review! I will also give this review...

Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 23 January 2017

We like to stay here before we go on a flight out of the Pittsburgh airport. They allow us to park our car there for the week and shuttle us to the airport and then pick us up after our trip. Very friendly staff. Comfortable beds and spacious rooms. We were on the Club floor and they provided a private...

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Helpful?
1Thank Judy W
About Hotel's Favourite Review
Barbara M, General Manager at Sheraton Pittsburgh Airport Hotel, responded to this review

Judy, We are happy to hear you are able to enjoy our complimentary shuttle service to the airport as well as use our parking services! We hope to see you back there the next time you fly out of Pittsburgh, have a safe trip! Barbara McMahon General Manager

Iowa City, Iowa
Reviewed 1 week ago via mobile

I stayed here for a business trip, was on the 9th floor and had a great experience! Shannon at the bar was very friendly and extremely efficient! Frank and Dave provided great morning company and offered fantastic options for entertainment in the evening. Juan worked late and was extremely courteous he called the elevator for us and also held the...

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Helpful?
Thank traveler9307
Annville, Pennsylvania, United States
Reviewed 3 weeks ago via mobile

My son and I stayed here during a visit to Robert Morris University. It had the traditional Sheraton customer service and style but could use a renovation...flooring, walls and doors were worn and patched. Bathroom was clean but showed signs of overuse, wear and tear. The beds were comfortable and room was fine but the stay was worth $69 per...

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Helpful?
1Thank Glowglam814
Barbara M, General Manager at Sheraton Pittsburgh Airport Hotel, responded to this review

Glowglam814, We are sorry to hear our property was not up to your standards. We went through a renovation in 2013 and we are constantly working on keeping our property up to date. We do hope you give us another chance when you are back in town! Barbara McMahon General Manager

Pittsburgh, Pennsylvania
Reviewed 10 February 2017 via mobile

We have been using this location for events now, close to a year. Absolutely great with customer service in anything we need for our meeting. The night time staff are always so polite and accommodating by getting us a space heater for the cold hallway (at our check in table) or extra chairs. Mary is so attentive to anything I...

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Helpful?
Thank ashdouglass
Barbara M, General Manager at Sheraton Pittsburgh Airport Hotel, responded to this review

Ashdouglass, Thank you for your heart felt review! We appreciate hearing from you. Mary is amazing, always in a fabulous mood and we can always count on her! I am happy to hear the issue with the lighting was resolved! We look forward to seeing you here as time goes on! Barbara McMahon General Manager

Reviewed 8 February 2017 via mobile

Room was overwhelming with the smell of deodorizer, they offered an ionizer but neglected to say not to run it while in the room. Was sick for nearly two weeks after the stay. Asked about the smell and they said they treat every room with something from ecolabs. At least I know why to avoid in the future

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Thank Michael F
Barbara M, General Manager at Sheraton Pittsburgh Airport Hotel, responded to this review

Michael, Thank you for posting your review. I am sorry to hear that you experienced these issues during your stay with us. They are not reflective of what should be expected when staying at the Sheraton Pittsburgh Airport Hotel. We clearly let you down. If you would like to discuss your stay in further detail, please feel free to reach...

Miami Beach, Florida
Reviewed 4 February 2017 via mobile

Booked a business breakfast for yesterday morning. Arrived to find out favorite server was back. Lynn is fantastic. She immediately remembered us and took extra care to make sure our meeting was perfect! Love it that she is back. She always takes those extra steps. Definitely a huge asset to your business! Welcome back Lynn!

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Helpful?
1Thank David M
Barbara M, General Manager at Sheraton Pittsburgh Airport Hotel, responded to this review

David, Thank you for you review. I'm glad that you had such a great time with us and received such a warm welcome back from Lynn, we agree she is fantastic! I hope we have a chance to see you back here soon! Barbara McMahon General Manager

Wilmington, Delaware
Reviewed 20 January 2017 via mobile

We got this hotel for a steal and was Very pleasantly surprised by how elegant it looked when we checked in. The reception area was clean an very updated looking. The person checking us in was friendly and we had our room keys in seconds, no long waiting time, it was fantastic. They have free parking here onsite. The room...

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Helpful?
Thank Veronica A
Barbara M, General Manager at Sheraton Pittsburgh Airport Hotel, responded to this review

Veronica, Thank you for the kind words. We are thrilled to hear you had a wonderful time with us. We hope to see you back here the next time you need somewhere to stay in Pittsburgh! Safe travels. Barbara McMahon General Manager

Lodi, California
Reviewed 12 January 2017

This hotel has recently been purchased by the Marriott hotel brand. The facilities were very clean, comfortable, cozy and further supported by a very professional and kind staff. I stayed in the restaurant (fresh, simple, and well prepared fare) for hours and hours writing reports. The wait staff periodically came up and asked if I wanted more coffee or water....

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Helpful?
Thank juliegarner22
Barbara M, General Manager at Sheraton Pittsburgh Airport Hotel, responded to this review

Juliegarner22, Thank you for such kind words. We are happy to hear you enjoyed your stay here with us as well as our staff. We look forward to seeing you back here with us soon. Safe travels! Barbara McMahon General Manager

Washington, DC
Reviewed 3 January 2017

We stopped for one night on a long drive from the Midwest to the East Coast. While the location of this hotel was convenient for us, we were disappointed in the condition of our room and the overall facility. Our room was clean enough for a quick overnight stay, but not truly spic-and-span. For example, the wallpaper in the bathroom...

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Helpful?
Thank 1060WestAddison
Barbara M, General Manager at Sheraton Pittsburgh Airport Hotel, responded to this review

Thank you for your feedback 1060WestAddison, we are constantly working on improving our hotel and we hope to see you back here next time you are in Pittsburgh. I am happy to hear how friendly and accommodating our staff was to you, I will pass on the kind words! Safe travels! Barbara McMahon General Manager

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Pittsburgh Airport Hotel staff and other travellers.
4 questions
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Wellsburg, West Virginia
Pittsburgh, Pennsylvania
over a year ago

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Questions? Get answers from Sheraton Pittsburgh Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 218 had no view but was very quiet and close to the gym and front desk.”
 of 5 bubbles amasnyc, 9 Dec 2016 | Read review
“Choose a room away from the elevator”
 of 5 bubbles natlin18, 18 Oct 2016 | Read review
“Any room on the club floor”
 of 5 bubbles KSM67, 19 Sep 2016 | Read review
“Ask for an upgrade to club level. We would have, if we had known before check-in.”
  • Cool carpet!
 of 5 bubbles WriterArtist, 22 Aug 2016 | Read review
“Stay on their Club Floor.”
 of 5 bubbles tgbader62, 5 Aug 2016 | Read review
5 of 5