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Staybridge Suites East Stroudsburg - Poconos

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Staybridge Suites East Stroudsburg - Poconos
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242 Reviews from our TripAdvisor Community

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Showing 241: English reviews
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Reviewed 1 week ago

Just returned from vacation stay with wife here. THE PROS Very clean, great bed, terrific friendly front desk service, delicious breakfast, nice kitchen in suite CONS Pool pretty cold, a/c in room is set at high so you cant get the room to be really cold, very basic daily room clean ( just beds and garbage). All in it was...

Thank naftali r
New Milford, New Jersey
Reviewed 12 February 2017

A stay at this hotel truly transcends the traditional quality standards set for the Poconos. The front desk staff was professional, responsive and personable from Sam to Celine. Our 4th floor suite was very comfortable, spacious and spotless. The rooms were well constructed so no window draft or door draft are felt. Although the breakfast / dinner buffets were bountiful...

Thank UsHere4U
About Hotel's Favourite Review
Reading, Pennsylvania
Reviewed 4 weeks ago

We had to be in the area due to a death of a friend's mother. This was a bit pricier a stay than we usually do, and although it was a "mini suite" and had a nice kitchen, and it had a sofa (that was not all that comfortable to sit on) it was barely bigger than normal hotel rooms...

Thank FayeP1929
Philadelphia, Pennsylvania
Reviewed 10 April 2017

I stayed here in January 2017. The hotel has potential but needs some TLC. The room itself was fine and I like the layout but it shows signs that it needs a deep cleaning and some repair/replacement of furniture and carpets. The couch was very worn and had a hole on the cushion. The carpet was stained in more than...

Thank Magical74
IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - Poconos, responded to this review

Dear Magical74, Thank you for taking the time to write a review about your stay with us. We would like to apologize for not living up to your expectations regarding our rooms, furniture and breakfast selection. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be...

New York City, New York
Reviewed 16 March 2017

We spent two nights at Staybridge Suites East Stroudsburg in February 2017. Dirty utensils were left inside the drawer. Molds in the bathroom corner. I went down to the lobby to get plastic utensils instead. The worse part was the bedbugs bites. It seemed like a norm to the front desk when I told her. The hotel websites filtered out...

4Thank Worldtraveler2000_13
IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - Poconos, responded to this review

Dear Worldtraveler2000_13, Thanks for bringing your concern to my attention. It is disconcerting to know that there is an issue with regards to the cleanliness of your room and the way your concerns were handles by some of our hotel staff. I understand that you are upset about this so in line with this, I have sent you a private...

New Jersey
Reviewed 10 March 2017 via mobile

I stayed there for a night, I wish I had stay there the whole weekend but we had previously booked another hotel too. The rooms are prefect, very clean and quite, best are comfortable, the bathroom is nice and clean. It has a kitchenette with a stove and fridge which was great :) very spacious and has a sofa too...

Thank Kelly G
Massapequa Park, New York
Reviewed 4 March 2017

I would have given this hotel a higher rating if management had shown some professionalism regarding the complaint I had about the pool. Now, I had read the prior reviews about the cold pool. In fact, I called the hotel weeks before my stay to make sure the pool was in working order and that it was heated. I was...

1Thank nina T
IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - Poconos, responded to this review

Dear nina T, Thank you for your stay and for posting a review on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is nice to hear that you found our breakfast selection to your liking and you also rated our location with five stars. However, I...

Reviewed 26 February 2017

I stayed at this hotel for valentines day weekend 2017. I was awaken by mice roaming through the trash can in my room. I called the front desk and was told "ok what do you want me to do now". I immediately checked out at 5am. Yes they asked me did I want another room i declined. I feel like...

2Thank Cynthia F
IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - Poconos, responded to this review

Hello Cynthia F, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. I have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Best Regards, John O Case Manager...

Nanticoke, Pennsylvania
Reviewed 21 February 2017

We called the front desk to let them know that the shower was broken... they sent up a gentleman, whom was unable to fix it .... He said he would have the front desk call ... No call!! We called down, an hour and a half, later and the woman said( he) the manager.. would provide another room down the...

1Thank mzcz2014
IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - Poconos, responded to this review

Hi mzcz2014, Thanks for sharing feedback about your recent stay. Although I am pleased to see your satisfactory rating for our hotel's cleanliness, I regret to learn that you encountered problems concerning the bathroom's shower. On behalf of the team, I'm sorry for the inconvenience this and the fire alarm has caused and be assured that your comments will be...

Reviewed 19 February 2017 via mobile

I'm so grateful I for the first time did not read reviews when booking this hotel because honestly most of these people just have really high expectations when booking hotels. I came here for a long weekend getaway and my stay was amazing. It's centrally located between Shawnee skiing and mount airy casino which was perfect for my husband and...

Thank ifrah a

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11/06/2017 12/06/2017
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Staybridge Suites East Stroudsburg - Poconos

Address: 561 Independence Rd, East Stroudsburg, PA 18301-8202
Region: United States > Pennsylvania > Pocono Mountains Region > East Stroudsburg
Price Range: £78 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites East Stroudsburg - Poconos 3*
Number of rooms: 79
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Questions & Answers

Here's what travellers have asked, with answers from Staybridge Suites East Stroudsburg - Poconos staff and other travellers.
6 questions
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New York City, New York
over a year ago
Smithtown, New York
over a year ago

See all questions (6)

Questions? Get answers from Staybridge Suites East Stroudsburg - Poconos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there are few slightly larger suites on each floor. As k to see layout and request larger suite”
764naftalir, 21 May 2017 | Read review
“dont stay here. its infested with mice”
cynthiaf431, 26 Feb 2017 | Read review
“Avoid 2 bedroom unit. Ask for rear side room”
DGinSoCA, 8 Oct 2016 | Read review
“third and 4th floors are better cause not usually have dogs.corner rooms are quieter.”
frumtraveler613, 20 Sep 2016 | Read review
“GO elsewhere !!!!”
  • tub
  • cracked,dirty floor tiles
  • pet stained carpet (just 1 area of many)
  • worn couch, carpet stain
  • worn couch
  • worn,stained couch
7ElizabethC, 7 Aug 2016 | Read review
5 of 5
US$125* /night
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