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I have been a guest here on numerous occasions. Have booked 2 functions in their banquet hall. When I needed help changing a reservation I was told it was taken care of, only to find out later that "that manager" was not authorized to make...More
Thank Steve S
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites EastonResponded 3 January 2018
Hi Steve S,
I appreciate your feedback about your recent visit to our property. I am sorry to learn that we missed the opportunity of hosting you better because of the issues you had with the modification of your reservation, and regret that our hotel...More
Always clean, friendly staff, housekeeping Christine great, front desk great. have stayed here for 4 years and each time is a wonderful experience. Front desk staff recognize you from previous stays which shows overall quality in customer service. recommend to all
We stayed here on Friday evening as a half way point to WV from Boston. We arrived after 10 to a friendly reception even had a very nice man who helped us take our luggage to our room. He even came in and unloaded our...More
Second time we have stayed here, last time in January 2017. Front desk lady was miserable when we checked in, at least smile and pretend you like your job! It was your decision to serve the public!
Room musty, gym with equipment that won't work....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites EastonResponded 8 September 2017
Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. I would like to address this with you further and have sent you a private message in...More
Well I was going to stay here but front desk lady was super unfriendly. I asked a simple question and she snapped. Maybe a hug would be in order for her. Sad thing is im an ihg member and a hotel I'm not even a...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites EastonResponded 25 August 2017
Thank you for your stay and for being an IHG Rewards Club member. Our goal has always been to provide our guests with the best hospitality service and it is with regret to know that we were not able to meet your expectations...More