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Residence Inn Erie

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Residence Inn Erie
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287 Reviews from our TripAdvisor Community

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Showing 286: English reviews
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Reviewed 3 days ago NEW

The place is lacking as an upscale extended stay hotel!!! They do not have a General Manager nor do they know how to deal with their customers. Customer service is not in their vocabulary. They will tell you one thing and then deny it on the next! Staff is not excited to work there and many are looking for other...

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Thank Marathonmjh
Reviewed 1 week ago via mobile

My wife and I were going to stay at this property on February 11, 2017. We decided to save some money and do something different on Valentines Day weekend. So I called the hotel approximately a week before our planned visit, and spoke to a hotel member and gave her my name and told her I needed to cancel my...

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Helpful?
Thank Brian J
Janelle F, Front Office Manager at Residence Inn Erie, responded to this review

Thank you for your feedback regarding your recent issues at the hotel. I would like to apologize again for any inconveniences you may have incurred over this situation. Third party bookings must be changed or cancelled through the party you booked with, as we explained to you on the phone per policy. We would have been more than willing (and...

Rome, Ohio
Reviewed 4 weeks ago via mobile

Really enjoyed our stay here! From the moment we checked in we were greeted with a smile by Nick (I believe that is his name?) He was very nice and made check-in easy. We stayed in the two bedroom suite and it was comfortable and spacious. Later in the evening a staff member went out of his way to be...

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Thank jesso423
Johnstown, Pennsylvania
Reviewed 14 January 2017 via mobile

So - I travel a lot and do return to places that may be convenient vs top notch. We come usually every year to Erie for gymnastics- last time was two years ago- no issues then-- but we stayed at holiday inn and it Sucked- so went back to R.I. -- the front desk is a college dorm check inn....

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Thank Iwillnfa
Janelle F, Front Office Manager at Residence Inn Erie, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued. I wanted to personally apologize for the problems you encountered during your stay. We try our best to accommodate specific reservation requests, but unfortunately are not always able to guarantee all requests. I have shared this information with the appropriate departments...

Cleveland, Ohio
Reviewed 5 January 2017

heater was set at 38 even with a.c. on wouldnt go lower the main desk wouldn't allow me to check out 1 hour later but rather a half hour later(1130) even after my boiling room and couldn't care less i was a gold member rooms are clean but a bit on the older side

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Thank shloimekool
Janelle F, Front Office Manager at Residence Inn Erie, responded to this review

Thank you for your feedback regarding your recent stay. I can certainly understand how the heating issue would be frustrating- and I apologize for the discomfort but our air conditioning units will not work when the temp is below 50 degrees outside. With the temperatures being so cold outside, this is why the air conditioning would not work. As we...

NWPA
Reviewed 1 January 2017 via mobile

I brought my son to splash lagoon for his birthday. We were planning on having a very special weekend. Splash lagoon was awesome, however our stay at residence Inn was awful! Noisy, bad service, and the free complimentary breakfast we were to recieve, we never could because they could not accommodate all of their guests. The line was an hour...

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Helpful?
Thank MNKeller
Janelle F, Front Office Manager at Residence Inn Erie, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding your recent stay and experience at the hotel. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We do...

Reviewed 26 December 2016 via mobile

Every year my friend and I take our kids to a special place and I have to say this place was great!! If you have kids there is a waterpark that was the best and a pool! There was a great place inside the hotel to eat!! I totally recommend this place especially if you have kids!!

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Thank rachel p
Janelle F, Manager at Residence Inn Erie, responded to this review

We are so glad to hear that you enjoyed the special trip with your kids to the Residence Inn and Splash Lagoon! We are also glad to hear you enjoyed the nearby restaurant with convenience. If your travels bring you back to the Erie area, we hope you will stay with us again!

Maine
Reviewed 2 December 2016

From check in to check out everything went like clockwork and everyone was very pleasant. Very attractive room with king bed and fireplace with small kitchen area., Nice large bathroom. Would definitely stay here again. Many restaurants very closeby.

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Thank MaineMaine
Janelle F, Manager at Residence Inn Erie, responded to this review

Thank you so much for the good review of the Residence Inn Erie! We are glad to hear that you enjoyed your suite and location. We hope to see you again in the near future!

WNY
Reviewed 30 November 2016

We stayed in a two bedroom, full suite. All appliances, dining table for 4. Comfortable beds. Large closet and dresser. Great Staff, especially at breakfast. Breakfast was cereals, fresh fruit, eggs, waffle stations, meat, juices, potatoes etc.. very busy.

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Thank Violet K
Janelle F, Front Office Manager at Residence Inn Erie, responded to this review

Thank you for taking the time to review the Residence Inn Erie, Violet K! We are happy to hear that you enjoyed the many amenities our property has to offer. I will be sure to forward your great comment about the staff to our team- they will appreciate it! We just rolled out our new breakfast, and are glad you...

Meadville, PA
Reviewed 27 November 2016

Adult travelers should be aware that this hotel is attached to an indoor water park. On weekends, the place is full of screaming kids in wet bathing suits. The rooms are what you expect of Residence Inn. The breakfast is also standard. The folks working at the front desk were helpful and personable.

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Helpful?
Thank Mary P
Janelle F, Front Office Manager at Residence Inn Erie, responded to this review

Thank you for your kind words about our front desk staff- we truly enjoy the interactions we get with our guests. We are definitely a unique property for being a Residence Inn since we attached to the water park- I assure you it is not always as hectic as when you stayed- holiday weekends are always especially busy with the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service

Additional Information about Residence Inn Erie

Address: 8061 Peach Street, Erie, PA 16509
Region: United States > Pennsylvania > Erie
Price Range: £89 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Erie 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Residence Inn Erie Hotel Erie
Erie Residence Inn
Hotel Style:
#10 Business Hotel in Erie
#11 Family Hotel in Erie
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Erie staff and other travellers.
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Questions? Get answers from Residence Inn Erie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on first floor close to Splash Lagoon.”
 of 5 bubbles VioletK_12, 30 Nov 2016 | Read review
“Ask for a room away from the elevators”
 of 5 bubbles codie11, 25 Nov 2016 | Read review
“Make sure you don't accidentally leave anything behind of the slightest value.”
 of 5 bubbles sky024, 6 Sep 2016 | Read review
“Overall hotel layout looks fine”
 of 5 bubbles 575ernestom, 1 Jul 2016 | Read review
“Don't stay near one of the entrances without keycard entry if you want to feel safe.”
 of 5 bubbles snlewis715, 14 Apr 2016 | Read review
5 of 5