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All reviewspancake machineroom was cleantub showergas stationbreakfast was includedclose to hershey parkfront desk agentbagelsworked finebreakfast attendantplace to sleephershey medical centerwould stay againhousekeeping staffhershey worldstayed one nightchocolate world
Paid double for half the quality at this location. Service was average and the room was average but you are definitely paying for location only at this hotel. Garbage left in hallway near lobby elevator all day. Rented meeting room for baby shower only to...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hershey (Harrisburg Area)Responded 10 September 2014
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.
However, we’re sorry we fell below your expectation regarding customer service and...More
Stayed here because of the close proximity to Hersheypark. Reasonably priced considering how close it is to all the Hershey attractions. Pool area was a little shabby and needed some attention. Breakfast was average. Room was clean and comfortable. Staff was efficient if somewhat disinterested...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hershey (Harrisburg Area)Responded 6 September 2014
Thank you for taking the time to share your feedback with us. I am glad that our location was convenient for your needs and you found our rooms to be clean and comfortable. I am sorry however if the pool area's condition prevented...More
We chose this hotel because of the location to Hershey Park for a weekend family trip. Needless to say by the title of the review, it wasn't worth the money spent.
1. Night staff rude and incompetent -- the front desk person was...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hershey (Harrisburg Area)Responded 1 September 2014
Thank you for taking the time to share your comments with us. It is regretful to read that you did not enjoy your recent stay due to the condition of the room that you were given and level of service received from our...More
The front desk folks was very helpful and for the most part, the hotel was very clean. It definitely needs updating, my room was near the elevators but you really couldn't hear it. Did hear the train but it wasn't that loud, but the shower...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hershey (Harrisburg Area)Responded 5 August 2014
Thank you for the feedback. We appreciate your kind words regarding the front desk. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to...More
Hotel was ideal if you want to go to Hershey. Door to door 4 minutes. Perfect for leaving mid day to go back to hotel and return later. Rooms were clean, staff friendly, indoor pool was good for the kids. Bathroom could use updating. Overall...More
Thank Lisa B
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hershey (Harrisburg Area)Responded 4 August 2014
Dear Lisa B,
Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to...More