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The Lansdowne Hotel

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187 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Reviewed 1 week ago

Shabby room. The floorboards were noisy to walk on, the window would not lock which wasn't good as the fire exit steps was outside the window. Shower didn't work and the water from the sink taps came out yellow. On the plus side the staff did try their hardest to help. They told us to email our complaint as they...

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Thank EMWinn
Reviewed 2 weeks ago via mobile

My other half was working in the area on 21-22/11/2016 and he stayed in this hotel with 4 colleagues. On arriving at the hotel he felt that the receptionist was being funny towards him, as if he didn't like him. Very passive aggressive and sarcastic. My partner did make a joke and maybe he took it the wrong way? Not...

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2Thank LaurenT894
Aberystwyth, Wales
Reviewed 28 October 2016

The impression from the outside on arrival was a bit disconcerting. The building is covered with scaffolding and there are parts of the interior public areas which are half way through its major refurb. But I left with a very positive sense of a place - as if I'd met someone wearing a mud face mask but once the treatment...

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1Thank LizzyJohn
lansdownehotelcalne, General Manager at The Lansdowne Hotel, responded to this review

Hello LizzyJohn, What a fantastic description! Certainly the Lansdowne Strand isn't looking its best just yet but you can be sure that a few weeks from now it will be looking the best it ever has. It's very encouraging to hear that despite the ongoing refurbishment our team pulled together to ensure you had a great stay. Thank you for...

Collingswood, New Jersey
Reviewed 25 October 2016

The hotel is undergoing a major renovation, but the employees work so hard to minimize any inconvenience. The breakfast was wonderful and delivered cheerfully by Christine. The bed was comfortable and the room warm. The furnishings need a major upgrade and threadbare rugs need replacing. Manager Anna was all over the place helping other staff and always with a smile...

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Thank Michael M
lansdownehotelcalne, General Manager at The Lansdowne Hotel, responded to this review

Hi Michael M, Thank you so much for your very kind review. It's great to hear that the efforts of our team went such a long way. Whilst the refurbishment is causing some disruption all the team are very committed to still delivering excellent customer service and are all very excited about the updates and changes being made to the...

Bedford, United Kingdom
Reviewed 20 October 2016

We were offered a refund on one of our three rooms booked earlier this year due to the building site conditions, which we were not informed of until a couple of days before arriving. That would have been ok but the refurbishment was on the ground floor and the condition of the rooms should have been a priority - they...

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2Thank Alan W
Sheffield, United Kingdom
Reviewed 17 October 2016

Our friend, Mr. White, booked three rooms some months ago and he was contacted a couple of days before our stay to say there were major refurbishments taking place and that we could cancel with a full refund. As my husband was recovering from a chest infection we decided to cancel our room although the other two rooms were still...

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1Thank chrisaskew
Blackburn Lancashire
Reviewed 12 October 2016

When we arrived there was refurbishment going on, so we asked for a refund, the lady manager was exceptionally helpful and refunded our money without any question. My Mother also found that she had left a box of jewellery which contained expensive earings and rings, the manager emailed me to let me know and posted them to us without any...

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1Thank 955Denise
lansdownehotelcalne, General Manager at The Lansdowne Hotel, responded to this review

Hello 955Denise, Thank you for your review. I'm pleased to hear you safely received your mother's jewelry, popping it in the post was no problem. Anna

Romford, United Kingdom
Reviewed 9 October 2016

Booked this hotel over a week in advance of arrival. The night before I arrived I received and email to tell me that there were major renovation works going on and that if I wanted I could cancel free of charge. WHY I wasn't told when I booked I do not know - telling me less than 24 hours before...

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2Thank Stuart L
lansdownehotelcalne, General Manager at The Lansdowne Hotel, responded to this review

Hello Stuart L, Thank you for taking the time to write your review. Since the date of your stay my husband and I have joined The Lansdowne as its new managers and are keen to understand where improvements can be made and clearly our best indicator of this is from guest feedback. We have already taken the decision to not...

derbyshire
Reviewed 26 September 2016 via mobile

We stayed here sat night in a fabulous room . Amazing shower. We was given a discount due to down stairs under renovation , we was informed by several emails about the work , we found every thing lovely & good breakfast . Why people write bad reviews when they are told its under renovation is terrible . If you...

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Thank carolfliss
lansdownehotelcalne, General Manager at The Lansdowne Hotel, responded to this review

Hello carolfliss, Thank you for taking the time to write your kind review. I am pleased that you enjoyed your visit just as much as last year. As you say, we are doing our utmost to ensure all who make room booking are aware of the ongoing renovations. Hopefully you will not leave it until Game Fair 2017 to come...

Bishops Stortford, United Kingdom
Reviewed 25 September 2016 via mobile

One of the worst hotels I have ever stayed in. Grotty room, poor bathroom facilities (unable to use shower as scalding hot!) and unfriendly staff! This hotel is currently being renovated and I hope that all the rooms could come up to the standard of those shown on the booking website.

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5Thank Suzie M
lansdownehotelcalne, General Manager at The Lansdowne Hotel, responded to this review

Hello Suzie M, All comments are received gratefully so thank you for your review. Nevertheless, it goes without saying that such poor reviews are disappointing to receive and I extend my apologies that your stay was so poor. If you'd be kind enough to contact me direct at lansdowne@arkells.com to advise me of which room you stayed in I would...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Free Parking
  • Meeting Rooms

Additional Information about The Lansdowne Hotel

Address: The Strand, Calne SN11 0EH, England
Region: United Kingdom > England > Wiltshire > Calne
Price Range: £43 - £67 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Lansdowne Hotel 3*
Number of rooms: 26
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Also Known As:
Best Western Calne
Calne Best Western
The Lansdowne Hotel Calne, Wiltshire, UK
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Questions & Answers

Questions? Get answers from The Lansdowne Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I gave a higher rating only because of the employees.”
 of 5 bubbles D6893MPmichaelm, 25 Oct 2016 | Read review
“Don't!!!!!”
 of 5 bubbles 788alanw, 20 Oct 2016 | Read review
“Rooms were a bit noisy at the front but quietened down by midnight.”
 of 5 bubbles fl0psybunny, 24 Sep 2016 | Read review
“Find somewhere else whilst building work going on”
 of 5 bubbles gillp905, 22 Sep 2016 | Read review
“Don't go to the Sunday Carvery as not good with very poor Customer Service”
 of 5 bubbles X7668DTmargaretr, 18 Sep 2016 | Read review
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