Southcrest Manor Hotel
Pool Bank Southcrest, Redditch B97 4JS England
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About
#3 of 10 hotels in Redditch
Location
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Value
Travellers' Choice
The privately owned, four star Southcrest Manor Hotel is set within 10 acres of stunning private lawns and natural woodland, offering a truly peaceful, rural setting in the Heart of Worcestershire yet conveniently located 4 minutes' drive from Redditch town centre, 10 minutes’ drive from M42,J3 and 20 minutes' drive from Birmingham International Airport. The former manor house, built in 1921 boasts 63 stylish and spacious bedrooms, offering modern, luxury decor, designed with rest in mind. We tailor a room depending on the requirements of your stay, with a choice of double, twin, triple, family and inter-connecting bedrooms available. Complimentary access to the fully equipped fitness suite, outdoor hydrotherapy hot tub* and Swedish & Infrared Sauna’s* is available for all of our residents. (*pre-booking is essential) The elegant Laura Ashley designed Restaurant & Bar, designed in a uniquely British style and inspired by the stunning surroundings provides the perfect space in which to enjoy Afternoon Tea, Lunch and Dinner and to celebrate special occasions with family and friends. Offering a menu full of mouth-watering dishes including the ever popular Sunday Roast, an exciting cocktail menu and an extensive wine & drinks menu. The beautiful Laura Ashley the Tea Room offers a delicious and charming Afternoon Tea experience with an extensive selection of homemade sandwiches, fresh scones, beautiful cakes and carefully selected teas, catering for all special dietary requirements. The Elemis approved salon; the Manor Health & Beauty Club offers a unisex range of luxury products and treatments designed to help relax, rebalance and re-energise. Escape the everyday and find a moment of relaxation, helping you unwind, de-stress and feel totally refreshed.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Conference facilities
Parking
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Flatscreen TV
Walk-in shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Quiet
Languages Spoken
English
Location
Full view
50Car recommended
Grade: 50 out of 100
60Restaurantswithin 0.75 miles
14Attractionswithin 0.75 miles
Contact
Pool Bank Southcrest, Redditch B97 4JS England
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1527Reviews20Q+A100Room tips
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Most Recent
Our second time here. My wife has osteoarthritis in both feet so we asked for a ground floor room with walk-in shower but ended up with a room located at the furthest possible point away from the front door. There is no lift in this hotel so we had to climb the stairs up to the next floor, walk along a myriad of corridors - with additional steps here and there along the way until we got to the back staircase leading down to our room. We then negotiated our way down Three (3) floors down with our suitcases etc to reach the bowels of the hotel where our room was to be found at the back of the building. In fairness, the hotel was only booked at a few weeks notice for 2 nights commencing on a Sunday - and they did have a wedding party in too. The hotel did tell our group organiser on booking that ground floor rooms couldn’t be guaranteed - but they could’ve hinted at what ‘might’ be offered instead. Service on arrival was appalling. No one on duty at reception - because they were helping out with the wedding reception - leaving a number of us hanging about waiting for 10 minutes - with no bell to ring for attention leaving us having to ask passing waitresses to attract some attention for us. They were clearly short staffed because the bar had no one behind it either and the dinner service later on was slow on the first night. Food overall was quite nice except for Tuesday’s breakfast buffet on our second morning. The pink undercooked sausages and almost raw whole mushrooms were so unappetising that most of us didn’t bother with them. The rooms were nicely appointed but try and switch off your bedside light while bed. My attached pic will show you what I mean. The housekeeping however, was the worst I’ve ever come across in many, many hotels. We bumped into the chambermaid leaving our room after we returned to breakfast and apologised to her for our sudden appearance. She said that was okay because she had already serviced our room and there was very little to do except to empty our bin. So left it at that and away she sauntered. When we entered the room, we found that the bed had barely had the quilt pulled up and our pillows were still left where we left them in the bed after getting up. When I went into the bathroom however, Nothing had been cleaned at all. The used complimentary soap and empty shower gel tube were just left lying where I placed them after my shower and the soap’s wrapping paper was still there too. We could also see that the loo had not even been looked at either.…
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Date of stay: July 2022Trip type: Travelled on business
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Revisited Southcrest Manor recently for their Sunday Lunch. Food was exquisite with generous portions. Excellent quality at an amazing price. The staff were attentive and courteous willing to assist with any request. Despite our party size service was quick, professional and friendly. Lovely work around the grounds after lunch as well! This is why I keep coming back!
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Date of stay: June 2022
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Staff were warm and welcoming - the property was immaculately clean. Rooms were great stayed in the executive and standard double during our stay and both were great - food and drink was on point - would recommend and will return
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
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Service
Sleep Quality
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We recently celebrated my 70th Birthday here with family and friends, Kay couldn’t have done more to help us prepare and organise things for the night. The party itself was wonderful, the food excellent and the service really good we were so well taken care of. Many of our family and friends stayed over for a night or two, we all had a really lovely time. Thank you 🙏
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Date of stay: June 2022
Value
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Service
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Response from Chris Osborne, General Manager at Southcrest Manor Hotel
Responded 1 week ago
Dear Maggie B, A very Happy 70th Birthday! Thank you for taking the time to review your wonderful celebration with us, we're delighted you enjoyed your party, and that your friends and family did too! Kay and the team will also be delighted with the feedback, thank you, and we'll look forward to welcoming you back for your next celebration soon! Kind Regards Chris Osborne General Manager
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We stayed here for one night recently at a great price. The rooms were small but clean and tidy. Staff friendly and check in was quick. Beds comfortable and a great location. This room was priced the same as your Travelodge/Premier Inn and this was nicer than recent experiences with both of them.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Chris Osborne, General Manager at Southcrest Manor Hotel
Responded 1 week ago
Dear Guesty22, Thank you for your review of your recent stay with us. We're delighted to hear you found us great value for money, and that you enjoyed your stay here more than other chain hotels! We're very proud of our clean and comfortable rooms, and the beautiful unique backdrop of a Manor House and gardens certainly cant be easily replicated. We'll look forward to welcoming you back to stay with us again soon. Kind Regards Chris Osborne General Manager
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We stayed for one night on 18/06 arrived at 2 (check in time) to be told rooms werent ready. We were attending an event so this was inconvenient. Receptionist was yawning and looked like she wasnt in any kind of uniform. Rooms okay nothing special - bed was comfy though. Breakfast next day wasnt the best poor choice and availability of items - then we were told the restaurant area was closing so could we leave
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Chris Osborne, General Manager at Southcrest Manor Hotel
Responded 1 week ago
Dear steph5328, Thank you for providing a review of your stay with us. We're sorry to see that we appear to have fell short on expectations, we unfortunately had a receptionist who had to cover last minute, so we can only apologise for the appearance of this member of the team helping out. Additionally I can see from your reservation check in time that we were able to provide you your room key shortly after 2 once our Head Housekeeper had completed her final checks of your room. We can only apologise for any inconvenience caused. We are however pleased that you enjoyed your room and found the bed comfy. We hope to be able to welcome you back to say with us again soon. Kind Regards Chris Osborne General Manager
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We visited for afternoon tea in the Laura Ashley Tea Room. The room is lovely - very elegant, and with views over the garden. The tea was superb - sandwiches really fresh and scones to die for! Loads of clotted cream too. But what made it was the service from ALL the staff, both managerial and waiting staff. They couldn’t do enough for us, were so thoughtful and attentive. They should all be congratulated. Really really good.
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Chris Osborne, General Manager at Southcrest Manor Hotel
Responded 1 week ago
Dear Mookins64, Thank you for your amazing review of your Laura Ashley Tearoom experience! We are so pleased your found the food superb and the team attentive, they will all be delighted with the recognition, thank you. We'll look forward to welcoming you back to visit us again soon. Kind Regards Chris Osborne General Manager
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Visited here having booked a spa break and overnight stay. The spa isn’t really a full spa but a treatment room, outdoor hot tub and an inside sauna, there is no pool or place to leisure once you have finished your spa day. There is a small relaxation room but this could fit 4 guests in at one time at best. That being said, the treatments at the spa were excellent- we all had massages and found them very good. The hotel itself is quite dated and we often found it unclean in places, cobwebs etc. We were disappointed there was no lunch menu available in the day only sandwiches which were pricey for what they were. Service also wasn’t the best. The evening meal however was delicious and couldn’t be faulted, plenty of choice and good value for money. Overall would eat here again but would be reluctant to call this a true spa day.…
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Note there is no pool at the hotel
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I stay here regularly with work (once a week since February) and I find the hotel hit and miss, but I still return as it’s convenient place to stay and it’s at reasonable price. Good points , staff always friendly , rooms always clean, ample parking, Wi-Fi good coverage. Could improve, I don’t want to say that there is too much wrong with the hotel but I find the quality of food inconsistent, it’s definitely going worse over last few weeks to what it was back in February/ March. Also the limited menu has not changed over the time I stayed here, the stroganoff off the special was a welcome chance last time I was there. Breakfast advitised for 6.45 but it’s pointless going down before 7.00 as they are really ready! On my last visit , they had no orange juice, hash brown or brown sauce, on one day but the did on my 2nd morning this week. What I have noticed is that there is a high turnover of staff at the hotel and this has to play a part in the lack of consistent in my stays here. Gym very limited, i would t get too excited if you’re packing you kit!…
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Date of stay: May 2022Trip type: Travelled on business
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I had my wedding at the Southcrest Manor Hotel last week and am just over the moon with how everything went. The staff (particularly our wedding co ordinator Kay) were accommodating of my needs as an autistic person and had everything running smoothly from start to finish. The hotel itself is beautiful with rooms that suited all of our guests, the grounds are gorgeous and we actually spent a great deal of our time outside because of how lovely it is! At the bar they ran out of my favourite alcohol but it was only 5 minutes later that they got my attention to say they'd got some which was brilliant too. Overall I couldn't be happier with my stay there especially for such an important event!
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Date of stay: May 2022Trip type: Travelled as a couple
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PRICE RANGE
US$61 - US$117 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the southcrest manor hotel redditch, the southcrest manor hotel and spa, quality inn redditch, southcrest hotel redditch
LOCATION
United KingdomEnglandWorcestershireRedditch
NUMBER OF ROOMS
63
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Claim Your Listing Frequently Asked Questions about Southcrest Manor Hotel
Which popular attractions are close to Southcrest Manor Hotel?
Nearby attractions include Palace Theatre (0.7 miles), Escape Challenge Redditch (0.7 miles), and John Bonham Memorial Statue (0.7 miles).
What are some of the property amenities at Southcrest Manor Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Southcrest Manor Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Southcrest Manor Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Southcrest Manor Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Southcrest Manor Hotel?
Conveniently located restaurants include Rilys, Shahi Palace, and Redolence Spice.
Are there opportunities to exercise at Southcrest Manor Hotel?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Is Southcrest Manor Hotel located near the city centre?
Yes, it is 0.8 miles away from the centre of Redditch.
Are any cleaning services offered at Southcrest Manor Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Southcrest Manor Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Southcrest Manor Hotel?
Many travellers enjoy visiting Forge Mill Needle Museum & Bordesley Abbey Visitor Centre (1.4 miles), Coughton Court (4.6 miles), and Longbarn Village (4.9 miles).