I stayed at the marstons inn Lobsterpot in October 2020 for 5 nights, I have to say the booking system on line is not great i mean its not a small company it should be a better system on line there is no way you can change anything and for a company with unless you email the hotel directly. for what you pay you dont get much, it was more travelodge than anything else, its obviously built by the same people that build travelodges as the layout of the room is exactly the same. Even being a fairly newly built place the decor is dated. I had never used a Marstons inn before and would normally use a Premier inn for my business trips ( i stay over 100 nights a year in hotels because of work) but i thought something different would be nice and a bit of a treat after such a crappy year. You have to check in at the pub ( no contactless check in )which during a pandemic means having to cue up outside the pub as there is no one at the reception of the hotel at any time so any issues you have to walk over to the pub, even for more tea and coffee for the room. I saw staff in the hotel ( cleaners) not wearing masks. There was also no code to be seen for track and trace in the hotel on in the pub which i personally though was really bad and never saw anyone cleaning door handles or high traffic areas during the day. I had several issues with the Key card that stopped working again having to go over to the pub to get things sorted ( this happened 3 times and key was always kept away from my phone and other cards) The front door of the hotel was smashed in obviously someone had kicked it in at some point and this was like it all the way though my stay. I found mold in the bathroom and on leaving i thought i would be nice and strip the bed for the cleaners saving themselves some work and discovered what i had been sleeping on for the last 5 nights, a dirty highly stained mattress it was disgusting, it actually made me feel ill i had been sleeping on that for 5 nights it was vile.The only way you can pass on comments to the company is via a online form, I did get a reply eventually from that form with the basic 'we are sorry...' and my comments will be passed onto relevant departments, this does not make up for the very disappointing stay. I would of expected for the £365 I paid a gesture for the problems would of been nice but there was nothing, They never asked for pictures of the mattress or mold so I assume they where dismissing the problems i had. I ate in the pub once food was nice and staff very friendly, to me it feels like the pub is the important part and the hotel is very much a afterthought, overall the hotel was very disappointing and I will not be using Marstons inn's in the future.…
The Lobster Pot does not serve lobster. As Bridlington is the lobster capital of Europe, this is a bit of a misnomer. The staff were friendly and efficient. However, the food was inedible. We received a refund (had to pay in advance!). Just bad in every respect. The accommodation was adequate: budget hotel standard with a couple of lights not working, the bathroom extractor fan very noisy, the night concierge off ill, etc. WiFi was good and there was ample parking. Would not recommend.
We thoroughly enjoyed everything about this stay. The hotel and room were very clean, modern and comfortable. Being away from the main pub building means it’s extremely quiet in the hotel room. Value for money is great, not just for the hotel room, but also the breakfasts and main meals. Finally, the staff were incredible! So friendly and welcoming, anything we needed was promptly sorted. The service in the evening was great, we could spend every night there. The only thing that could have been better is the location, it was slightly further out from Bridlington as we thought. With that being said, it wasn’t an issue to us at all
Well, what a little gem in Bridlington. What a fabulous stay we had here. The most helpful, kind, friendly team were simply nothing was too much trouble. Super clean, tidy and a great room for a bargain price. Very happy stay well Done to each and everyone of you. Lots of measures put in place for C-19- pleasantly surprised. We had an evening meal and breakfast- both more than okay for a ridiculously reasonable price. The team thought.... superb! I couldn’t believe how helpful they were.
Only stayed 1 night but it was enough! On checking in, in the pub, was shouted at like schoolkids because we did not stand on the marked spot on the floor. My husband was at desk, I had to shout personal details from where I was told to stand! No lift, no help offered. Bed small. Breakfast following morning was a joke. Sat in very cold area, had to ask for tea, other tables had it offered even before sitting down. Bacon burnt, beans cold. No one asked how the food was. Next time we will stick to where we know, Belvedere Hotel & Golf club or Premier inn, neither more expensive and a lot better quality and you actually are made welcome!