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Hilton Garden Inn London Heathrow Airport

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Traveller (594)
Room & Suite (225)
Dining (36)
Certificate of Excellence

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Certificate of Excellence
GreenLeaders Bronze level
Hilton Garden Inn London Heathrow Airport hotel offers the perfect accommodations for all travelers flying to/from all Heathrow terminals. The Hoppa Bus routes and Hatton Cross Underground Station are within easy walking distance, providing convenient access to central London. The underground station is also just one stop from Terminals 2 and 3, and two stops from Terminals 4 and 5; making your journey to catch a flight quick and hassle free. Check the latest arrival/departure times with our live flight information screens. Feel at home in a comfortable, air-conditioned guest room at this hotel near Heathrow Airport. Stay connected with complimentary WiFi at the spacious, well-lit work area and watch Freeview channels on the flat-screen TV. Stay productive in the 24-hour business center and plan an event for up to 60 people with seven meeting rooms. Energize with the latest exercise equipment in the complimentary 24-hour fitness center. Enjoy a variety of food and beverage options at this London hotel near Heathrow Airport. Unwind with your favorite drink in the relaxed bar, before enjoying a delicious three-course meal in the Garden Grille. Grab a coffee and a tasty treat to go from our all-day coffee lounge.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Non-Smoking Rooms
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HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
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2,650Reviews
622Photos
92Q+A
100Room tips
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Popular mentions
I stayed at this hotel for 1 night when I had an early flight from London Heathrow. The location is very convenient to the airport and only a short walk to Hatton Cross Underground Station which provides good transport options to London Heathrow Airport or other central
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Response from Brighthearted, General Manager at Hilton Garden Inn London Heathrow Airport
Responded 2 days ago
Thank you for sharing your feedback on your recent stay at Hilton Garden Inn Heathrow, I am pleased that you enjoyed a pleasant stay and I hope that we can welcome you back to our hotel again soon. Kind Regards Richard Lee General Manager
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Hotel's Favourite
Stayed here for one night before flying out of Heathrow - terminal 3 the following day. Arrived early evening and checked into our room, everything was lovely and clean and a comfy bed. We had food and drinks in the hotel which were lovely, plenty of choice on the menu.
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Response from Brighthearted, General Manager at Hilton Garden Inn London Heathrow Airport
Responded 6 Jan 2019
Thank you for reviewing your recent stay and for recommending Hilton Garden Inn Heathrow to other travelers. I am pleased that you enjoyed your stay with us and had a nice dinner and breakfast in the Garden Grille restaurant. I hope that you will choose HGI Heathrow again in the future and we will look forward to welcoming you back soon Kind Regards, Richard Lee General Manager
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paid parking of 12£ per night that was not advertised and nothing complimentary, not even drinking water. Really disappointed because of these 2 things and if they bring halal chicken for food that will be extra point for them.
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Review collected in partnership with Hilton Garden Inn
Response from Brighthearted, General Manager at Hilton Garden Inn London Heathrow Airport
Responded 2 days ago
Thank you for sharing your feedback but I was sorry to learn that the hotel did not meet your expectations and that you were disappointed with your stay on this occasion. Our car park does indeed cost £12 per night and we advertise this clearly on our website and all third party sites wherever possible. Our parking tariff is comparable with other hotels in the Heathrow area who typically charge between £10-£25 per day for parking, and I am not aware of any hotels in this area who offer complimentary parking as it would be uneconomical and unfeasible to do so in this location. Nevertheless I am sorry if this added an unexpected expense to the cost of your stay. I would like to clarify that all our tap water is drinking water which is the standard in the UK, however there is a charge for bottled mineral water when purchased from our bar or pavilion pantry shop. We also offer our Silver, Gold & Diamond Hilton Honors members two complimentary bottles of water on arrival as a token of our appreciation for their loyalty to Hilton. I am sorry that you were not satisfied with our choices of Halal food offered on the menu, all our vegetarian dishes, fish dishes and our lamb curry are all suitable for guests observing a Halal diet. We do also have Halal chicken available on request and our Head Chef Shafique and his team are always happy to cater for any special dietary requirements. I am sorry that these points left you disappointed with your experience on this occasion but I hope that we can welcome you back to Hilton Garden Inn Heathrow again soon. Kind Regards Richard Lee General Manager
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This hotel is perfectly located close to al terminals and close to a London Tube station... since there are no other restaurants in the area the hotel knows they can charge more than normal for very plain food. The breakfast chef is a no good show off and should get some
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Response from Brighthearted, General Manager at Hilton Garden Inn London Heathrow Airport
Responded 2 days ago
Thank you for sharing your feedback on your recent stay at Hilton Garden Inn Heathrow although I am sorry to read that you were disappointed with your stay on this occasion. I am sorry that you found our menu offering expensive, although there are few restaurants around the hotel we do work in an intensely competitive market against other hotels in the area and so we regularly benchmark our menu prices to ensure we are offering good value for money relative to other similar hotels at Heathrow. Our Restaurant main courses start from just £12.95 and go up to £23.50 for our Mixed Grill, we believe this is good value for money for a hotel in this area of West London and additionally unlike most of our competitors we do not apply any service charge which saves between 12.5% to 15% I also sorry that you were disappointed with the service at breakfast, our breakfast chef is one of our most popular and valued employees, who regularly receives positive feedback from our guests on TripAdvisor and other channels, however I am sorry that this was not your experience on this occasion. He does also have a medical condition which limits his mobility but I am sorry if you perceived his body language to be exaggerated or showing off, I am sure this was not his intention. Finally I am pleased to advise that we are currently considering plans for a refurbishment for later this year, we hope this will enhance our product & service offering further to provide a brighter stay for our future guests. Kind Regards, Richard Lee General Manager
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I'm a returning guest and I'll keep being so as long as I will need a place to stay at Heathrow area. Staff is ready to welcome you with a smile. Very positive folks at the restaurant who make my mornings no matter how early I pop in for breakfast. Mihai Dinescu, thank you
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Response from Brighthearted, General Manager at Hilton Garden Inn London Heathrow Airport
Responded 5 days ago
Thank you for taking the time to share your kind comments, I am delighted that you continue to enjoy your regular stays at Hilton Garden Inn Heathrow and we are proud to be your favorite hotel at Heathrow! I will pass on your kind comments to Mihai, Kusal and the hotel team and I know they will appreciate your recognition and praise. My team and I will all look forward to welcoming you back to HGI Heathrow on your next stay. Kind Regards, Richard Lee General Manager
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Hi Traveller19532013, You have a few options for your journey but I would recommend to take the Hoppa Bus, for Terminal 2 &3 you need bus route H9 or for Terminals 4&5 its the H56. We cannot post web links on this forum but there are full details with a timetable on the 'Map & Directions' tab our our website, or if you google for Heathrow Hoppa Bus you will find full details of the service. Alternatively you can take the underground from any terminal to Hatton Cross Station which is a five minute walk to the hotel. We can also arrange a private transfer for you on your departure, and there are taxis available from the airport however the fare can be expensive for short journeys due to the supplements Heathrow Airport charges to the taxi drivers, If you need any more information please just give one of our team a call and they will be happy to help Kind Regards, Richard
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Hi Nellie The 285 bus is indeed free but please note that this is not a shuttle service and is a local bus service aimed at airport staff, however of course you are also welcome to use it if this is your preferred choice. The bus leaves from Heathrow Central Bus Station which is around a 10/15 minute walk through the main airport terminals, just follow signs for the underground and/or Coach Station. Also, please note that at peak times the bus drivers may refuse passengers with large bags, but this should not be an issue for you at 22:00. If you prefer to use the shuttle bus you would need to take the H9 bus service from Terminal 3 which leaves from the main airport forecourt at the terminal and drop off at the hotel door. The price for this service is £4.50 Taxis can indeed be expensive for short journeys as Heathrow Airport charges the taxi drivers a fee for picking up at the airport which is added on to the standard metered fare set by Transport for London. We hope you have a good journey and we look forward to welcoming you to HGI Heathrow. Kind Regards Richard
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Hi Rocklinmom Our 'Family Room with 2 Double Beds' can accommodate 3 people, assuming that two of the adults are happy to share a double bed.You will find the best rates for these room on on brand website We look forward to welcoming you! Regards, Richard
1 vote
Hi Carlos, The hotel has a car park which costs £12 per night. Parking is on a first come first served basis, and there is usually plenty of space available, but on the very rare occasions when our car park gets full there is alternative parking available at Hatton Cross station which is a 5 minute walk from the hotel (this only happens a couple of times a year so is unlikely to impact your stay). I am sorry that you are concerned by the reviews on TripAdvisor, 82% of our 2489 reviews rate us either 'Very Good' or 'Excellent'. We are committed to providing an affordable upscale hotel with bright & friendly service for all our guests, and we always try to use guest feedback, both positive and negative, constructively to improve on the quality of services. We look forward to welcoming you to Hilton Garden Inn Heathrow and I hope that you will enjoy your stay with us. Kind Regards, Richard Lee General Manager
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HI Kirstyrill We do have Sky Sports in the Bar area, but not in the bedrooms We look forward to welcoming you to Hilton Garden Inn Kind Regards, Richard Lee General Manager
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12345619
"Higher locations, some rooms with views"
"Dont worry about airport noise, you cannot hear the planes at Heathrow Airport"
"Parking can be tight during peak times"
"Juinor suite"
"Very Quiet even close to Airport Runway. Great rooms visibility to watch arriving aircraft from higher floors."
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PRICE RANGE
US$68 - US$151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jurys inn heathrow hotel hounslowjurys hotel heathrowjurys hotel hounslow
FORMERLY KNOWN AS
Jurys Inn London Heathrow
LOCATION
United KingdomEnglandHounslow
NUMBER OF ROOMS
364
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