Heston Hyde Hotel
North Hyde Lane Heston, Hounslow TW5 0EP England
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US$113
Fully refundable before Sat, 9 Dec
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US$113
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US$98
Fully refundable before Thu, 7 Dec
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About
#37 of 81 hotels in Hounslow
Location
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Value
Welcome to the contemporary addition to London Heathrow Hotels - Heston Hyde Hotel - offering a fabulous location for Heathrow and Central London with luxury and service at its very best. The hotel is offering a comfortable abode suitable for both the business and recreational traveller. The hotel offers free parking for residents and free Wi-Fi throughout the hotel. Heston Hyde Hotel is located in the borough of Hounslow and is in close proximity to Heathrow Airport, Brentford, Stockley Park and Chiswick. Just off the M4 motorway it offers superb links into Central London or towards Slough, Windsor and Reading.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
24-hour check-in
Parking
Wifi
Fitness / spa changing rooms
Banquet room
Meeting rooms
Non-smoking hotel
Sun terrace
First aid kit
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Location
North Hyde Lane Heston, Hounslow TW5 0EP England
Getting there
Hounslow WestUnderground20 min
Car HireSee car hire from US$70/day
818Reviews22Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Heston Hyde Hotel Hounslow 913121559 I had a lovely stay here in 2019 and was keen to stay again. Unfortunately, I was extremely disappointed. On arrival the car park was full with large busses and cars and we were told we couldn’t park there. I explained we had a booking to stay the night and he opened the barrier and I had to double park in front of a bus. He explained the car would need to be moved as all the buses leave at 7.30am. Reception and welcome was pleasant but it was explained that no facilities were open and none of the restaurants either. We had to order food in and eat in our room. We only saw one other couple who were paying guests. The hotel was full of asylum seekers who were roaming the grounds and hanging around inside. Lots of rubbish bags in corridors and breakfast consisted of three cold eggs and two hash browns with a soup bowl of baked beans which was unsatisfactory and inedible. Very disappointing stay.…
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jorgen Rasmussen, General Manager at Heston Hyde Hotel
Responded 28 Aug 2023
Good morning Gutheridge, Thank you for leaving your review. I am not able to find your name in our system so I am not sure how you booked but you should have been advised several times about the facilities being closed. Parking is on a first come first serve basis and is free so when the car park is full you will unfortunately have to park elsewhere but I am happy that our staff let you in to park. I apologise for the shortfalls you experienced. Best regards Jorgen Rasmussen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On arrival, the carpark was strangely empty save for a few cars and possibly twenty coaches. There were several (5 or 6) men hanging around outside smoking and talking. This hotel seemed to have no paying guests and looked like it was being used as a hostel. It did not look or feel like a regular hotel. Our room was dirty. It had a weird door inside that we could not open as it had a key lock, but it also opened away from our room so we couldn't bar it shut. It seemed to go nowhere as there were no other doors to it in the hallway. However, we did hear voices behind the door. Did they have access from their side? It all just seemed strange and off. After reading some Trip Advisor reviews the penny dropped and confirmed our suspicions. This hotel has guests but few paying guests. No amenities (restaurant, bar, pool, sauna and gym are closed till further notice). It was noisy with people shouting. With the security risks in our room and the general perception of the place we checked out immediately and went to another Heathrow hotel. I liked absolutely nothing about this hotel. I feel I was lied to by the hotel and by Priceline. I will be taking this further with them. Priceline should not advertise this hotel and the hotel should change it's status to a hostel and not rent rooms out.…
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: I WOULD AVOID THIS ESTABLISHMENT. DO YOUR HOMEWORK AND READ 2023 REVIEWS. I WISH I HAD.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Jorgen Rasmussen, General Manager at Heston Hyde Hotel
Responded 17 Aug 2023
Dear 914craigw, Thank you for leaving your review and for staying with us. I am very sorry that you didn't enjoy your short stay with us. I have checked the duty manager logs and have also spoken to the people there were on duty both in the afternoon when you arrived, nights and the morning team. At no point did you raise your concerns and had you done so we would have moved you to another room. Hotels do have interconnecting rooms for families but they are not always used for families and when that is the case the two set of doors connecting the rooms are securely locked. You will have noticed that you could not access the other room either. Yours sincerely Jorgen Rasmussen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This Hotel is no longer a hotel its a centre to house government guests. Therefore should not be open to general public. Yes our room was fine but we were at different ends of the hotel to our daughters. They had strict instructions not to leave the room or answer the door. Many men just hanging about the corridors and outside. Rooms was clean and tidy, and as we were leaving early for a flight we just got our heads down for one night. A wedding was taking place on the ground floor but clearly no guests stayed over as the car park was empty at 7am. Please remove this hotel from your site until its returned to a Hotel.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jorgen Rasmussen, General Manager at Heston Hyde Hotel
Responded 23 Jul 2023
Dear Andy, Thank you for leaving your review and for staying with us. Best regards Jorgen Rasmussen General Manger
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible No facilities open not able to get breakfast no bar no pool . Which was why we booked after a long haul flight Being used as some king of hostel Big fight in room next door in the middle of the night screaming and shouting Plates of half eaten food in corridor food available to those staying as hostel guests but not to paying guests In the morning lobby full of black plastic bags of laundry and security on door Complained in am via last minute .com and was told I should have complained in night Being as a fight was going on I did not want to leave room We should have been informed prior to arrival that advertised facilities we closed
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: All facilities shut
Terrible place to stay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote1 Repost
Helpful
Response from Jorgen Rasmussen, General Manager at Heston Hyde Hotel
Responded 21 Jun 2023
Good morning Louise, I am very sorry that you didn't notice the confirmation mentioning twice that all the facilities are closed, the email that was sent to you after your booking informing you of the same and that it was stated on the website as well. I am sorry but we did all we could to advise you of it. Yours sincerely Jorgen Rasmussen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Strange experience. Hotel seemed like an abandoned ship. Security on door. A few coaches in an empty overly large car park. Black bin bags scattered around a checkpoint area. Cling filmed breakfasts stacked on trolleys wheeled to bedroom doors. No facilities open due to ‘cleaning’. No other guests spotted. Felt like I was in a Scooby Doo episode.
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Date of stay: May 2023Trip type: Travelled with friends
Room Tip: Good price. Not close to tube.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Meghna Mehta, Guest Services / Front Office at Heston Hyde Hotel
Responded 3 Jun 2023
Dear James W. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awful experience. Wasted my money. Dirty room, dirty shower, window that did not close, no bar, no leisure facilities, no restaurant, etc. Avoid this place at all cost. You will regret staying at this hotel. The pictures are probably when the hotel was new or been staged.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jorgen Rasmussen, General Manager at Heston Hyde Hotel
Responded 11 Apr 2023
Good morning rajsO299GU, Thank you for leaving your review. I am very sorry that you didn't notice that the facilities were closed which was mentioned twice in your confirmation as well as in the message sent to you 2 days before your arrival. I hope that we will get a chance to accommodate you sometime in the future. Best regards Jorgen Rasmussen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check-In Sun Mar 19, 2023 Check-Out Tue Mar 21, 2023 I accepted this was a non refundable booking, however when i arrived at the desk i was told all their facilitys were closed and i should have been told by email. I was not, I even showed the email on my phone, the lady could'nt see any such information, she told me i would'nt be charrged and refunded my payment. Well this has not happened as yet. I was luckily able to book into the DoubleTree By Hilton London Heathrow Airport. I feel cheated.
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: who wants to stay in a four star hotel without any facilities, only refugee's who have no money...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jorgen Rasmussen, General Manager at Heston Hyde Hotel
Responded 31 Mar 2023
Dear Navigate27133979051, Thank you for leaving your review. I am very sorry that you chose not to stay but I am happy that you managed to find another hotel. Referring to the numerous emails between you and our reservation department you have been informed that the hotel did not charge your travel agent and you have also been informed several times that since you paid your travel agent the refund needs to come from there. Your booking came to us via Expedia and we have informed them that you did not stay. Once again here is the reference number from Expedia: ref: 112505050. I am very sorry but we are not able to assist you any further. Please contact your travel agent. Best regards Jorgen Rasmussen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We have stayed at the hotel in the past and genuinely never had any issues. I was surprised to learn on arrival that the hotel bar is closed. The restaurant is also closed and the pool etc is no longer available. We are a group of friends that travel to London from different areas of the country to catch up and attend the rugby at Twickenham. We have been doing this for many years and choose a hotel out of the city centre as quite happy to have a breakfast, travel in to the match, enjoy the atmosphere then head back to the hotel have a meal together and catch up with friends we have not seen for sometime. This change of for the hotel really put a cloud over trip. There were 16 of us and we had to leave the hotel and try and find somewhere which proved to be impossible. We ended up with the group being split up as everywhere was so busy. If we had know this we would have happily booked elsewhere and found somewhere more suitable with the facilities you expect from a decent hotel. The rooms were clean but we ended up ordering food in and just eating in our rooms which is just not what we had planned. The rooms were clean enough and functional. Beds were comfortable but had to reboot the tv to find the channels available. We worked out the code to be 0000. The staff were friendly and professional as we all arrived at different times. The free parking was a positive as we had a number of different vehicles. The cleaners were very good and we enjoyed a bit of banter so happily left them a tip. It’s just a real shame as we organise these get togethers every couple of years and sadly can’t see us returning again.…
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Date of stay: November 2022Trip type: Travelled with friends
Room Tip: Bar, pool and restaurant were closed
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jorgen Rasmussen, General Manager at Heston Hyde Hotel
Responded 13 Nov 2022
Dear Vacationer556957, Thank you very much for leaving your review and for staying with us. I am very sorry that you did not notice that the facilities are closed when you received your confirmation where it is mentioned twice, and it is also mentioned on the website you booked through. I am happy that you otherwise enjoyed your stay and I do hope to see you and your friends back sometime in the future in spite of this. Best regards Jorgen Rasmussen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This has to be one of the poorest hotel I have stayed in. The room was very poor and unfinished the shower was terrible with no pressure and the none of the leisure facilities including the bar were open. (We were informed of this however assumed the reception bar would be open) Breakfast is poor and served in plastic plates to your room, no toast is provided. No additional tea or coffee is given even though I requested it and overall I would not recommend the hotel to anyone.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jorgen Rasmussen, General Manager at Heston Hyde Hotel
Responded 25 Oct 2022
Dear Sandiashsund, Thank you for leaving your review and for staying with us. We are aware of your dissatisfaction from the abusive and totally unacceptable way you treated our staff at 1.10 in the morning and complaining about the bar being closed. This in spite of having been made aware of it twice in your confirmation and again in another email right after your booking. It was also mentioned on the website you booked through. Best regards Jorgen Rasmussen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Highly recommend this hotel, it’s one of the best for Asian weddings. The staff were amazing especially Amandeep- from the start of the booking till the end of the event, she supported me in what ever way possible. She accommodated all my needs, was always in contact, extremely helpful and hands on Thank you Amandeep for making my first experience the best experience and I will be returning in the near future
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jorgen Rasmussen, General Manager at Heston Hyde Hotel
Responded 6 Sept 2022
Dear seemaa622, Thank you very much for your 5 star rating and for celebrating your wedding at Heston Hyde Hotel. I have passed on your very nice comments to Amandeep. We look forward to seeing you back soon. Best regards Jorgen Rasmussen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$102 - US$131 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandGreater LondonHounslow
NUMBER OF ROOMS
303
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Claim Your ListingHESTON HYDE HOTEL - Updated 2023 Reviews (Hounslow)
Frequently Asked Questions about Heston Hyde Hotel
Which popular attractions are close to Heston Hyde Hotel?
Nearby attractions include St Leonard's Church (0.5 miles).
What are some of the property amenities at Heston Hyde Hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
What are some restaurants close to Heston Hyde Hotel?
Conveniently located restaurants include Rose and Crown, Kulcha Express, and Hotel Restaurant Heston Hyde.
Are there opportunities to exercise at Heston Hyde Hotel?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Heston Hyde Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Heston Hyde Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Heston Hyde Hotel?
Many travellers enjoy visiting York House Gardens (3.7 miles), Ham House (4.2 miles), and Syon House and Park (3.1 miles).
Is Heston Hyde Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.