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Sapphire Palms Motel

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46 Reviews from our TripAdvisor Community

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Showing 45: English reviews
Glencoe
Reviewed 4 weeks ago

Good money has been spent on room interiors. Kitchenette, bathroom, carpets, lighting. Nice work. Lots more to do on doors, balconies, exteriors to freshen up the property as a whole. May justify higher prices in a couple of years when fully renovated. Cooked breakfast should be more generous for $15. The cafes at The Entrance have fantastic big breakfasts for...

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Helpful?
Thank MunroBagger09
SapphirePalms, Guest Relations Manager at Sapphire Palms Motel, responded to this review

Thank you for noticing our continued renovations, as an ongoing slow process so as to pass the savings on to you! We are still extremely competitive with our pricing in the area as you will see on trivago etc we offer great prices still.To be honest I have never heard any guest ever say our breakfast servings arn't generous! In...

Sydney, Australia
Reviewed 18 October 2016

We stayed in October 2016 for three nights and as we were wanting something on a budget we were not expecting a lot. The family room was great. Full fridge, modern bathroom, comfy beds (except one which the manager tried to fix), balcony furniture dated but adequate. Room clean and big. Free wifi however staying in the back rooms the...

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Helpful?
Thank sydfam65
SapphirePalms, Public Relations Manager at Sapphire Palms Motel, responded to this review

Thank you for posting a review we appreciate feedback! We are slowly renovating the property and aim to give great service. We are sorry to hear you had issues with the wifi, we are refreshing it daily ads to avoid future problems. We cant run the hot spa function all day so we kindly ask guests to just request if...

Reviewed 6 August 2016 via mobile

After booking this Motel I was expecting more after reading other reviews on other sites. The interior may have been partially renovated but it doesn't make up for tiny bathrooms, No electric blankets since it's winter, very old air conditioning units, chairs on the balcony are unstable. Overall after $110 I expect a little more.

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Helpful?
Thank Kymme A
SapphirePalms, Guest Relations Manager at Sapphire Palms Motel, responded to this review

Sapphire has recently completed renovations in 90% of the rooms, and is working on completing the rest of renovations and upgrades in due course, as a small business Sapphire aims to put back money into the business as it go along.So there is no set date for "completion" merely ongoing improvements. We really value your feedback as we are aiming...

Reviewed 13 July 2016 via mobile

We've been staying at the Sapphire Palms for years. They serve as a good rest stop for those traveling through the Central Coast, and they're enough for a few nights. They're in a good location, close to The Entrance CBD and they're easy to find. Although on the junction of a busy road, the rooms are reasonably quiet. Our most...

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Helpful?
Thank misshazeyeyed
SapphirePalms, Public Relations Manager at Sapphire Palms Motel, responded to this review

Thank you so much for your positive review.Sapphire has been working hard and with the same family for over 13 years, and recently management over the past year is taking the business further with a lot of renovations, and really wanting to listen to our customers needs.We recently added wifi to all rooms so we are excited for this! And...

Sydney, Australia
Reviewed 6 July 2016

we stayed here for 3 nights. what sort of motel do you have to request to have the spa turned on then wait over hour to heat. we were in 30 mins and got told by the owner to get out now so we can turn it off.asian owner followed us around the outdoor areas constantly.rooms very cramped howrver were...

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Helpful?
Thank chaz997
SapphirePalms, Guest Relations Manager at Sapphire Palms Motel, responded to this review

Our spa in colder months takes around 2 hours to get to a perfect temperature because the surface temperature the water begins at is colder, and we encourage guests to give us notice rather than you experience it cold, especially if it is a colder day.In warmer months it takes around an hour.Perhaps there was a language barrier im considering...

Reviewed 17 May 2016 via mobile

Stayed there to attend niece's wedding. When checked in males drinking in car spot and this continued for some time. Secondly parking allocation did not make sense. Thirdly scratchy wi fi , one teaspoon for entire visit Definitely not worth it

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1Thank Graeme T
SapphirePalms, Public Relations Manager at Sapphire Palms Motel, responded to this review

We are sorry you had a negative experience with your stay.We have addressed issues since this time and now have explanation of our parking procedure in the rooms explaining how those with aged or disabilities are given priority parking.Also we have new wifi in all rooms so very exciting! We hope you come and give us another try as we...

Reviewed 24 April 2016 via mobile

Stayed at this motel for two days during the long weekend. A very comfortable, neat and tidy place. It's also close to the entrance beach and Tuggerah lake. We were upgraded to the king bedroom and our experience was great. The only thing that we felt could have been done better was the wifi. Only some rooms had it and...

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Helpful?
Thank Riaz981
SapphirePalms, Front Office Manager at Sapphire Palms Motel, responded to this review

Thanks so much for your kind review.We are looking into available options to extend our wifi and is a definite project within the 2016 year.All the front rooms currently do offer wifi and currently we ask guests to notify us if this an imperative part of their stay at time of booking.So glad to hear you enjoyed your time with...

Greater Sydney, Australia
Reviewed 21 April 2016

Looking for accommodation for a short stay I found that Sapphire Palms Motel to be an excellent choice. The staff were very welcoming and provided excellent service. The room was large with adequate areas for suitcases, relaxing and provided a reasonable work space. Breakfast is available and excellent meals can be obtained from the RSL some easy 8 minute walk....

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Helpful?
Thank Scuttles79
SapphirePalms, Public Relations Manager at Sapphire Palms Motel, responded to this review

Yes a short stroll to the RSL club about 2 minutes and around 10-15 to bowls clubs/night entertainment/pubs/restaurants makes our location super convenient! We are so thankful to hear you enjoyed your stay with us and the room comfortable.Thanks for taking the time to give valuable feedback, Sapphire

Sydney, Australia
Reviewed 15 April 2016

Friendly greeting on arrival but went downhill from there. Pool smelt purely of bleach. Shower water smelt eggy, They didn't care, told us "sorry I don't stay in those rooms overnight just keep water running until smell is gone" (took 20 min), what a waste of water. Eggy smell spread to room, had to keep room door open and sit...

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Helpful?
Thank nikki850709
SapphirePalms, Guest Relations Manager at Sapphire Palms Motel, responded to this review

We are sorry to hear this was your experience with us! We are training new staff so that this response will not happen again.Work is being done with plumbers to solve any/all issues with drainage.We are also updating all areas of the property.Thank you for your review we encourage all feedback so we can solve any problems, Management

Wollongong, Australia
Reviewed 9 April 2016

The staff were very helpful and friendly. The rooms were adequate and clean. Excellent rates for Seniors during the week, included a breakfast every morning. Would definitely choose to stay there again.

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Helpful?
Thank penny479
SapphirePalms, Guest Relations Manager at Sapphire Palms Motel, responded to this review

Thank you for your positive review we are so glad you enjoyed your stay! We hope to have you again sometime soon and we just released new seniors packages you can view them on our website! Sapphire

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service

Additional Information about Sapphire Palms Motel

Address: 180 The Entrance Rd, The Entrance, New South Wales 2261, Australia
Region: Australia > New South Wales > The Entrance
Price Range: £57 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sapphire Palms Motel 3*
Number of rooms: 20
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Questions & Answers

Here's what travellers have asked, with answers from Sapphire Palms Motel staff and other travellers.
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Questions? Get answers from Sapphire Palms Motel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The section at the back seemed quieter than those near the entrance. Upstairs with a balcony gave a bit of added space.”
 of 5 bubbles penny479, 9 Apr 2016 | Read review
“Tell them what you need and they are only too happy to help.”
 of 5 bubbles 341gayc, 8 Mar 2016 | Read review
“Choose at the back”
 of 5 bubbles 207junep, 17 Feb 2016 | Read review
“we were in room 17 and 18,,, 18 was big quiet and nice views”
 of 5 bubbles 957Denise, 26 Jan 2016 | Read review
“any room all comfortable”
 of 5 bubbles H5085AHdennisc, 25 Jan 2016 | Read review
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