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Mercure Kooindah Waters Central Coast

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#1 of 1 Hotels in Wyong
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Kooindah Waters Central Coast
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549 Reviews from our TripAdvisor Community

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Showing 544: English reviews
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Sydney
Reviewed 1 week ago

We stayed overnight here for a wedding - our family group ranged from 8 months to over 80 years old, and we had suites on the ground floor and second level. The decor itself was a bit mediocre - large enough rooms, but rather uninspired and airport terminal in atmosphere. We were apparently in the pet room, judging from the...

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Helpful?
Thank Inger S
Sydney, Australia
Reviewed 2 weeks ago

Staying in the Club House in a beautifully presented King room with a balcony in lovely. The room is spacious with a comfortable sitting area, it was quiet and uninterrupted by other guests. I would totally recommend staying at this property as it is close to the freeway, Westfield shopping centre and my grandchildren which was the reason I stayed...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank N1369CIlouises
Mark W, Director of Sales at Mercure Kooindah Waters Central Coast, responded to this review

Dear N1369CIlouises, It was great to read you enjoyed your experience at the resort, thank you for taking the time to review your stay and provide feedback. Hopefully we have the opportunity to welcome you back again soon. Kind regards, Mark

Reviewed 2 weeks ago via mobile

If you want to get your items stolen then stay in this property. More over no sense of responsibility or concern shown by the reception staff. The Asian girl on the desk is so arrogant and perfect example for bad customer service. Someone needs to teach her the word "sorry" or at least train her to be apologetic with the...

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1Thank Roma_illusion
Mark W, Director of Sales at Mercure Kooindah Waters Central Coast, responded to this review

Dear Roma_illusion, Thank you for taking the time to provide your comments, we greatly appreciate your feedback. Management have spoken with the Front Office team regarding your misplaced umbrella. Unfortunately it had gone missing and they apparently offered you a replacement which you choose not to accept. We look forward to welcoming you back to the resort soon. Warm regards,...

Canberra
Reviewed 2 weeks ago

I stayed for three nights while attending a conference. My room above Reception was lovely with lots of space and a comfortable King bed. The food provided was delicious, especially for our gala dinner. The staff were helpful, friendly and efficient. The grounds were gorgeous and I wish I had been able to play a round of golf. I did...

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Helpful?
Thank KittyKatch
Mark W, Director of Sales at Mercure Kooindah Waters Central Coast, responded to this review

Dear KittyKatch, Thank you for taking the time to review your recent stay at the resort and very pleasing to read you enjoyed your experience whilst attending the conference. We hope to welcome you back in the near future so you can spend sometime out on the golf course. Warm regards, Mark

Reviewed 4 weeks ago via mobile

We loved having dinner on the balcony enjoying the sunset and a delicious glass of wine or two. So peaceful and serene! Food was excellent too, and we just had the bar menu. Staff were friendly and helpful, appreciated that they introduced themselves by their first name and made sure we found everything we needed. Lovely place to be!

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Helpful?
Thank Trinity W
Mark W, Director of Sales at Mercure Kooindah Waters Central Coast, responded to this review

Dear Trinity W, Thank you for your review and I'm very pleased to read you enjoyed your entire experience at the resort. Looking forward to welcoming you back again soon. Kind regards, Mark

Sydney, Australia
Reviewed 11 February 2017

We were celebrating a 50th Birthday nearby and was suggested this hotel. Our two story apartment was great and a beautiful view over the gold course and waterway. Management tried to get the air-conditioning correct in the main bedroom but it just wasn't cooperating. Fantastic buffet breakfast, we ate outside both mornings looking over the amazing golf course. . Spent...

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Helpful?
Thank Helen R
Mark W, Director of Sales at Mercure Kooindah Waters Central Coast, responded to this review

Dear Helen R, Thank you for your review and for taking the time to provide feedback on your recent stay at the resort. Great to read you enjoyed the two bedroom apartment and the views. I've passed on your comments regarding the spa to our maintenance manager and we look forward to welcoming you back again in the near future....

Canberra, Australia
Reviewed 24 January 2017 via mobile

Stayed 2 nights with a coupon deal in a 1 bedroom. The hotel was helpful and accommodating with our room request due to my son's crutches, giving us a ground floor unit. I do have to note that the apartment block is not convenient for those with mobility issues. There is either a long wheelchair slope or a steep incline...

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Helpful?
Thank Y H
Mark W, Director of Sales at Mercure Kooindah Waters Central Coast, responded to this review

Dear Y H, Thank you for your review, we greatly appreciate your feedback and very pleasing to read you enjoyed your experience. Hopefully we have the opportunity to welcome you back again in the near future. Kind regards, Mark

Newcastle, Australia
Reviewed 23 January 2017

We spend 3 nights in a 2 bedroom apt. The apt was very large and had all you need when you travel with children. The reception staff were wonderful and always had time for a little chat. We would stay here again.

Review collected in partnership with Accorhotels.com
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Thank Spooky0001
Mark W, Director of Sales at Mercure Kooindah Waters Central Coast, responded to this review

Dear Spooky0001, Thank you for taking the time to provide comments regarding your experience and glad to read you enjoyed your stay at Kooindah Waters. Warm regards, Mark

Sydney, Australia
Reviewed 19 January 2017

Review collected in partnership with Accorhotels.com
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1Thank A3771NRleeb
Mark W, Director of Sales at Mercure Kooindah Waters Central Coast, responded to this review

Reviewed 18 January 2017

1. room: some of the rooms/apartment could be located in a building w/o lifts. If you have lots of things to move, then that would be a difficult thing. Suggestion to hotel management: i have two young kids, my kids definitely love to walk through the stairs, but with my weak wrist, it give me a big trouble to move...

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Helpful?
Thank Felton A
Mark W, Director of Sales at Mercure Kooindah Waters Central Coast, responded to this review

Dear Felton A, Thank you for taking the time to provide your feedback, we greatly appreciate your comments. We look forward to welcoming you all back again soon. Kind regards, Mark

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Kooindah Waters Central Coast staff and other travellers.
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C,owra

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Questions? Get answers from Mercure Kooindah Waters Central Coast staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pet friendly rooms and showers for the physically impaired on the ground floor of the first block.”
 of 5 bubbles IngerS577, 13 Mar 2017 | Read review
“need to ask for special need, like if they can put you to the main building with lift, etc.”
 of 5 bubbles felt0na, 18 Jan 2017 | Read review
“If you don't want a view over the car park you could ask for a golf course view room.”
  • A well stocked bathroom with a big bath/shower.
  • There is a small kitchen area.
  • A big spacious room and bed.
 of 5 bubbles TrevorMP, 17 Dec 2016 | Read review
“Try an apartment rather than a room”
 of 5 bubbles goldmercedes, 24 Aug 2016 | Read review
“Best to stay in the main building Ladies can dress for dinner and not have to go outside the building my wife loves it”
 of 5 bubbles laurieb343, 22 Aug 2016 | Read review
5 of 5