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Quality Inn Pocono Resort

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97 Reviews from our TripAdvisor Community

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Showing 97: English reviews
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Reviewed 2 weeks ago

The staff at this hotel were the nicest and friendliest of any hotel that we have ever stayed at, and we have stayed at a lot. The indoor pool was over 80 degrees and sparkling blue. They put out a big hot and cold breakfast with choices that would please anyone. Can't wait to go back for the next event....

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Thank poconohick
Reviewed 13 February 2017

Stayed here two nights for a music festival in January. The hotel has definitely seen some better days. Not very clean, run down, vents were disgusting looking from the outside, so I can only imagine the mess inside. Definitely not worth the price that they charge. All of that said, the staff is very nice and friendly.

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1Thank InfininitusEquitas
Reviewed 12 February 2017

The cleanliness of the hotel is poor, old amenities, the last day rained and the ceiling started to leak as we were leaving. The pool area with sauna would be nice, if it is kept up. It was very cold outside, so the pool area had icicles on the roof top windows. The pool was a bit heated, but the...

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Thank Ingrid U
Reviewed 22 January 2017 via mobile

This hotel is the most worst hotel my friends and I have ever been to in our lifetime! It's dirty, the shower water was brown the sink is grouse! My friends & I will never stay @ this hotel again! The blankets for decoration are filthy.

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Thank Martene Z
Tyrone
Reviewed 22 August 2016 via mobile

Filthy, dirty hotel. One of the beds wasn't made up when we checked in...not slept in, but sheets were just lying on the bed. Chair cushion flipped up. Looks as though it hasn't been dusted in a month. Ceiling chipping. Dirty carpets. Chipped furniture. Atrocious bathroom...stained toilet, ripped towels, dirty floor. Absolutely awful breakfast and had to keep asking for...

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1Thank Julie W
GM08751, Guest Relations Manager at Quality Inn Pocono Resort, responded to this review

Julie, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. We appreciate the details you provided so that we know what is bothering our guests so we may address them promptly and improve the overall guest experience.

Cazenovia, New York
Reviewed 21 August 2016

Parking lot should have warned us! Room was disgusting dirty towels sheets stained carpeting empty beer cans no maid service. Pool had a baby snakes in it. Had 2 elevators only one worked hallway a/c not working, locks broken on entry doors.

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Thank aaahuskies
GM08751, Guest Relations Manager at Quality Inn Pocono Resort, responded to this review

Thank you for submitting your review of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have caused you....

Reviewed 15 August 2016

If it's less then 1 star I would give them. Horrible service, we had a big group and they knew that we are checking in the evening but only 2 people were there so it's took 2 hours just to check in, no hot water for 2 days,no internet, even no room keys because their machine was broken so we...

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1Thank kamy s
GM08751, Guest Relations Manager at Quality Inn Pocono Resort, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am very sorry to hear of the difficulties you experienced with our internet connection and no room key, We already informed the management about this already as we see this a serious matter. We promise to be more careful soon as we...

Colborne, Ontario
Reviewed 3 August 2016

We stayed here for three nights for a NASCAR race. I would suggest staying elsewhere. The air conditioner rattled like a transport truck with a bad muffler. The floor had a soft spot and the ceiling had visible water stains. I think this Inn must have been closed for a few years as there was signs of decay everywhere. The...

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1Thank Brian B
GM08751, Guest Relations Manager at Quality Inn Pocono Resort, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include...

Reviewed 31 July 2016 via mobile

Should of known better! Room was gross, stains on comforter & sheets, cob webs, lifted toilet seat & it was never cleaned. Was offered another room, but how much better could it of been. Got refund & left! Manager never even came out to hear the complaints. Cheap is obviously not better, don't even attempt to stay there!!!!! Should of...

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1Thank Mary B
GM08751, Guest Relations Manager at Quality Inn Pocono Resort, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as...

Oneonta,NY
Reviewed 18 July 2016

Having been to many Choice Hotels in the past, all over the country I was appalled to see the condition that this "resort" is in. It started with our check in. They have severe difficulty in finding reservations made online, and commented to me how much they hate expedia.com because in their opinion they were overbooked for the night because...

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2Thank shutterbug4321
GM08751, Guest Relations Manager at Quality Inn Pocono Resort, responded to this review

Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It...

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Amenities

Highlights
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Quality Inn Pocono Resort

Address: Route 940, Lake Harmony, PA 18624
Region: United States > Pennsylvania > Pocono Mountains Region > Lake Harmony
Price Range: £69 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Pocono Resort 2.5*
Number of rooms: 140
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn Pocono Resort staff and other travellers.
3 questions
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Hazleton, Pennsylvania
over a year ago
Hazleton, Pennsylvania
over a year ago

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Questions? Get answers from Quality Inn Pocono Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Smoking Rooms and Pet Rooms available”
 of 5 bubbles poconohick, 6 Mar 2017 | Read review
“Don't stay here ever.”
 of 5 bubbles sandiw2014, 16 Jul 2016 | Read review
“Avoid this place at all costs”
 of 5 bubbles dudeski2016, 29 Jun 2016 | Read review
“Clean, safe, close to everything!”
 of 5 bubbles littledip32, 27 Jun 2016 | Read review
“Can't even book a room so who cares?”
 of 5 bubbles NancyCatherineWalker, 22 Feb 2016 | Read review
5 of 5