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Lancaster Marriott at Penn Square

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Lancaster Marriott at Penn Square
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788 Reviews from our TripAdvisor Community

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Showing 767: English reviews
Reviewed 2 weeks ago via mobile

We got a very late start from NY and arrived about 10 pm on a Friday. Long week and grumpy couple (or at least me). We arrived to an empty front desk. Hmm, this is not going well. The man came out with the biggest smile and apologized. It has been good since then. We self parked and walked to...

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Helpful?
Thank Thomas Z
Fairview, Texas
Reviewed 3 weeks ago via mobile

My wife and I stayed here for two nights for a New Years Eve wedding. The hotel itself is nice and the rooms are spacious, however, the rooms seem to have water pressure issues. Our sink and shower would lose water pressure and hot water randomly, which was very annoying and frustrating. Other than that, the hotel is in a...

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Thank BigZee07
Swarthmore, Pennsylvania, United States
Reviewed 4 weeks ago

Check is was fine, room looked nice and clean. Unfortunately, the shower was slow drain and clogging, the light went out in the bathroom and they denied me an extra 1/2 hour for check out (we asked because our activity went until 12:30). The most concerning issue was that our door stopped locking on our second day and we did...

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2Thank Cheryl P
Michelle R, Manager at Lancaster Marriott at Penn Square, responded to this review

Dear Cheryl P, Thank you for taking the time to share a review of your recent stay at our hotel. I sincerely apologize that we did not meet your expectations. We truly appreciate you bringing your insights to our attention. Please rest assured that we place a high value on our guest feedback as it helps us to identify areas...

Douglassville, Pennsylvania
Reviewed 8 January 2017

The hotel went above and beyond with making our December visit a winter wonderland view in their lobby. The staff was friendly and eager to help. The pool was great. The room was nice. The lounge was delightful with awesome happy hour prices and excellent service.

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Helpful?
Thank katinpa2016
NJ
Reviewed 2 January 2017

I rarely post reviews regarding one-night stays in hotels as I feel that it is often unfair to judge a hotel based on such a short amount of time. However, there were so many negative aspects of my stay at the Lancaster Marriott at Penn Square that I had to write this review. I stayed there on New Years Eve...

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Helpful?
Thank jbroder7
Adam S, Manager at Lancaster Marriott at Penn Square, responded to this review

Dear jbroder7, Thank you for taking the time to share your comments regarding your recent stay at our hotel. I sincerely apologize for any inconvenience you experienced during your visit. I apologize for the issues that you experienced during your stay with us over the holiday. We do try to honor as many requests as we can for room types...

Washington DC, District of Columbia
Reviewed 29 December 2016

Lancaster Marriott is a beautiful hotel, in a great location in Lancaster. Restaurants and shops in easy walking distance. Rooms are a good size and nicely appointed. I had a minor housekeeping issues during my stay (staff missed my room for a daily cleaning), but it was quickly remedied. Staff was very friendly and accommodating.

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1Thank novicetraveler51
Carlisle, Pennsylvania
Reviewed 28 December 2016

Went for an overnight getaway. Sky at the front desk was very helpful to get us a nice room and tell us about the nearby Lancaster central market. Parking valet was timely and friendly as gave us directions to self parking. Lobby was grand with beautiful Christmas decorations. Very close to shops and dining(Maison!). Concierge lounge was well staffed with...

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1Thank panster
Pennsylvania
Reviewed 28 December 2016 via mobile

We stayed here one night in December after visiting The National Christmas Center. The hotel was decorated beautifully for Christmas. The room was immaculate and very comfortable. Every employee we came in contact with was helpful & friendly. We also had a bite to eat at the restaurant.... very good. Very nice quick stay.

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1Thank Riwillcher
Tuscaloosa, Alabama
Reviewed 28 December 2016

If every small city had a hotel like the Lancaster Marriott at Penn Square, downtowns would thrive. I'd assumed this would be just another convention hotel. I couldn't have been more pleasantly surprised. Even though 450 were attending a conference, the Marriott never felt less than a private club. To a person the staff was among the most attentive and...

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Thank Alan B
Baltimore, Maryland
Reviewed 28 December 2016

Jeffrey Brian Vest I booked this reservation a week out through the 800 #. I then called the hotel and spoke with Ciera and told her it was very important to me to honor a few requests upon arrival.. I thought everything was confirmed to find out that my reservation WAS NOT in the the system when I called a...

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1Thank bvest2016
Adam S, Manager at Lancaster Marriott at Penn Square, responded to this review

Dear bvest2016, Thank you for taking the time to share a review of your recent stay at the Lancaster Marriott at Penn Square. Please accept our sincere apology for any inconvenience or disappointment you experienced with regards to room requests and hot tub being out of order. We have shared your feedback with the appropriate teams to ensure any shortcomings...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
In the heart of historic downtown Lancaster, the integrated Lancaster Marriott at Penn Square and Lancaster County Convention Center offers approachable grandeur and all the amenities discerning visitors expect. An exquisite combination of old and new architectural elements includes a 19th-Century Beaux Arts façade and breathtaking lobby with a city-block view down a magnificent interior street. All 299 luxurious guestrooms offer fantastic views, 37-inch LCD flat screen TVs, granite countertops, and deluxe pillow-top bedding. ... more   less 

Additional Information about Lancaster Marriott at Penn Square

Address: 25 S Queen St, Lancaster, PA 17603-3918
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: £126 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lancaster Marriott at Penn Square 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Lancaster Marriott At Penn Square Hotel Lancaster
Hotel Style:
#6 Business Hotel in Lancaster
#9 Family Hotel in Lancaster
#10 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from Lancaster Marriott at Penn Square staff and other travellers.
5 questions
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Washington DC, District of Columbia
4 months ago
Hampstead, Maryland
over a year ago
Apollo, Pennsylvania
over a year ago
Apollo, Pennsylvania
over a year ago

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Questions? Get answers from Lancaster Marriott at Penn Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the side of the hotel opposite to the outdoor terrace restaurant/night club across the street.”
 of 5 bubbles dzolin8, 13 Dec 2016 | Read review
“High floors are quieter and offer nicer views of Lancaster”
  • Floor burned / melted leaving sharp edges next to bed
 of 5 bubbles TheGoodandBad, 19 Nov 2016 | Read review
“Request a room overlooking the city. I had a corner room which had an outstanding view.”
 of 5 bubbles JohnF762, 1 Nov 2016 | Read review
“Higher floor gives great view”
 of 5 bubbles KarstenSTh, 23 Oct 2016 | Read review
“Room 1619 is our favorite”
  • view out of room
 of 5 bubbles rogs568, 17 Oct 2016 | Read review
5 of 5