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Lancaster Marriott at Penn Square

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800 Reviews from our TripAdvisor Community

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There are newer reviews for Lancaster Marriott at Penn Square
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Showing 779: English reviews
Tuscaloosa, Alabama
Reviewed 28 December 2016

If every small city had a hotel like the Lancaster Marriott at Penn Square, downtowns would thrive. I'd assumed this would be just another convention hotel. I couldn't have been more pleasantly surprised. Even though 450 were attending a conference, the Marriott never felt less than a private club. To a person the staff was among the most attentive and...

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Thank Alan B
Baltimore, Maryland
Reviewed 28 December 2016

Jeffrey Brian Vest I booked this reservation a week out through the 800 #. I then called the hotel and spoke with Ciera and told her it was very important to me to honor a few requests upon arrival.. I thought everything was confirmed to find out that my reservation WAS NOT in the the system when I called a...

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1Thank bvest2016
Adam S, Manager at Lancaster Marriott at Penn Square, responded to this review

Dear bvest2016, Thank you for taking the time to share a review of your recent stay at the Lancaster Marriott at Penn Square. Please accept our sincere apology for any inconvenience or disappointment you experienced with regards to room requests and hot tub being out of order. We have shared your feedback with the appropriate teams to ensure any shortcomings...

Annandale, Virginia
Reviewed 16 December 2016

Very nice and helpful staff ... but this grand old building and hotel has not been kept up to standards. Some of the ugliest carpets ever seen grace the hallways heading to your room. The room is clean -- but the sheets and duvets are stained. Think you will get a little work done? Think again. This hotel CHARGES for...

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2Thank SESNoVA
Michelle R, Manager at Lancaster Marriott at Penn Square, responded to this review

Dear SESNoVA, Thank you for taking the time to share a review of your recent stay at the Lancaster Marriott at Penn Square. Please accept our sincere apology for any inconvenience or disappointment you experienced with regards the charge for internet or any areas of the hotel that did not meet your expectations. We have shared your feedback with the...

York, Pennsylvania
Reviewed 13 December 2016

Built on the site of the former Watt & Shand department store, the hotel is lovely. Attached is the Lancaster County Convention Center. The staff was friendly and accommodating. There is a rooftop nightclub/restaurant across the street, so ask for a room on the other side to avoid the noise. Take an elevator ride to the top floor to see...

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Thank dzolin8
Reviewed 11 December 2016 via mobile

We really enjoyed our stay with family and friends. The room was immaculate and the hotel is centrally located to restaurants and nightlife so you can walk to most places. The holiday decorations were lovely. Only problem were the key cards. We had trouble with them in the elevator and hotel room. Otherwise, a lovely visit.

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Thank Bernie A
San Francisco
Reviewed 4 December 2016 via mobile

I stayed at the Lancaster Marriott for a business trip. I found it to be centrally located, clean everywhere, comfortable, nice lobby (which happened to be decorated very nicely for the holidays). The staff was helpful and friendly. I would stay here again.

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Thank eliote
Reviewed 1 December 2016

My husband & I stayed here as part of a wedding group. The room was good, clean & comfy, but noise from the night club across the street thumped until 2 am. The shuttle picks up & drops off on the Vine Street entrance - it was unattended and the area in disarray on the way out. On the way...

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1Thank TessNarvon
Michelle R, Manager at Lancaster Marriott at Penn Square, responded to this review

Dear TessNarvon, Thank you for taking the time to share your comments regarding your recent stay at our hotel. I sincerely apologize for any inconvenience you experienced during your visit. The information that we had been given was that the buses were going to drop off you group’s guests on Queen St., adjacent to the lobby and we had arranged...

Washington DC, District of Columbia
Reviewed 25 November 2016

I agree with most other reviewers. I stay at a lot of Marriott Hotels worldwide and this hotel has a great location as well as large, clean rooms but food in the Concierge Lounge and bar leaves something to be desired, especially the breakfast items. Also, when they run out of items later (like desserts) they may not be replenished....

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Thank RoaminRandy
Michelle R, Manager at Lancaster Marriott at Penn Square, responded to this review

Dear RoaminRandy, Thank you for taking the time to share a review of your recent stay. We are delighted to hear that you enjoyed the cleanliness, comfort and size of our guest rooms as well as our central location to all of the things Lancaster Country has to offer. We sincerely apologize for any disappointment in your food and beverage...

Albany, New York
Reviewed 23 November 2016 via mobile

The good- I travel a lot for work and the room I had at this hotel was one of the most comfortable. I did not have to constantly adjust the room temperature, nice bed, great views, and I liked having the mini fridge. The bad- no coffee shop in the lobby. This is unusual these days and I for one...

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Thank Houser1251
Michelle R, Manager at Lancaster Marriott at Penn Square, responded to this review

Dear Houser1251, Thank you for taking the time to share a review regarding your recent stay at the Lancaster Marriott at Penn Square! We are so pleased to hear you enjoyed your guest room and the sweeping City views many of them offer. Should your travels ever bring you back to Lancaster, please know that in addition to our restaurant,...

Pennsylvania
Reviewed 23 November 2016

A great location in the town center. Nice lobby and friendly staff. Room was also very nice, modern and comfortable. We went to the Concierge lounge for happy hour and enjoyed the complimentary nibbles. Drinks were a little pricey but it was a nice atmosphere. We also had breakfast there and they had a good selection with lots of chopped...

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Thank WeeLuv2Travel2

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
In the heart of historic downtown Lancaster, the integrated Lancaster Marriott at Penn Square and Lancaster County Convention Center offers approachable grandeur and all the amenities discerning visitors expect. An exquisite combination of old and new architectural elements includes a 19th-Century Beaux Arts façade and breathtaking lobby with a city-block view down a magnificent interior street. All 299 luxurious guestrooms offer fantastic views, 37-inch LCD flat screen TVs, granite countertops, and deluxe pillow-top bedding. ... more   less 

Additional Information about Lancaster Marriott at Penn Square

Address: 25 S Queen St, Lancaster, PA 17603-3918
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: £142 - £211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lancaster Marriott at Penn Square 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Lancaster Marriott At Penn Square Hotel Lancaster
Hotel Style:
#6 Business Hotel in Lancaster
#9 Family Hotel in Lancaster
#10 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from Lancaster Marriott at Penn Square staff and other travellers.
5 questions
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Washington DC, District of Columbia
5 months ago
Hampstead, Maryland
over a year ago
Apollo, Pennsylvania
over a year ago
Apollo, Pennsylvania
over a year ago

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Questions? Get answers from Lancaster Marriott at Penn Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beds are very comfortable”
 of 5 bubbles Mvsequity, 11 Mar 2017 | Read review
“don't stay in front rooms over street”
 of 5 bubbles loisl198, 27 Feb 2017 | Read review
“Ask for a room on the side of the hotel opposite to the outdoor terrace restaurant/night club across the street.”
 of 5 bubbles dzolin8, 13 Dec 2016 | Read review
“High floors are quieter and offer nicer views of Lancaster”
  • Floor burned / melted leaving sharp edges next to bed
 of 5 bubbles TheGoodandBad, 19 Nov 2016 | Read review
“Request a room overlooking the city. I had a corner room which had an outstanding view.”
 of 5 bubbles JohnF762, 1 Nov 2016 | Read review
5 of 5