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Hilton Garden Inn Lancaster

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Hilton Garden Inn Lancaster
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597 Reviews from our TripAdvisor Community

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Showing 588: English reviews
New York City, New York
Reviewed 3 days ago NEW

The stay was very convenient to location and the hotel was clean.. very accommodating would stay there again if we have to go back for another tournamnet. Rooms were comfortable and staff was helpful and friendly.

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Helpful?
Thank Jeanine G
Columbus, New Jersey
Reviewed 1 week ago

The rooms were clean and spacious. Service was also very good. Location was convenient for eating out and accessing other services. Would gladly stay here again. The only complaint I would have is that the layout of the hotel can make it difficult to get to your room in some cases.

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Helpful?
Thank G5799XNthomasc
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

We're happy to hear that you enjoyed your stay with us in Lancaster! We also thank you for taking the time to provide your feedback! One of our front desk staff is always available to guide you to the quickest and easiest route to your room; please do not hesitate to ask for assistance! We hope to see you again...

Lancaster
Reviewed 1 week ago

Nice but breakfast omelette was not good at all for a Hilton. They're usually quite consistent. This was the first one I ever picked over. Not good! The hotel is in a great location though. Close to Park City Mall, within walking distance of several restaurants in the plaza across the street. Also easy access to Routes 30, 283 and...

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Helpful?
Thank lornal831
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking time to review your stay with us. We appreciate the feedback, and apologize that your breakfast omelet did not exceed your expectations. We will be sure to pass your concerns along to our breakfast chef; we strive to make every stay exceptional and your feedback allows us to do so! We do hope to have the...

Reviewed 1 week ago

We stay at the Lancaster Hilton Garden Inn whenever we are in the area visiting family. The Inn is conveniently located on or near several major routes. The rooms are reasonably sized and comfortable. The staff is friendly and helpful. The restaurant serves good food.

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Helpful?
Thank James F
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Great title to your review! We are so happy that you considered us your "haven" for your stay in Lancaster! We're pleased that we were able to exceed your expectations and make your stay a great one. Thank you for staying with us and we look forward to seeing you again in the future!

South Hadley, Massachusetts
Reviewed 2 weeks ago

Nicer property among the cluster of lodgings available on Mannheim Pike. Room was spacious and well appointed, common areas comfortable. Staff was friendly and went out of their way to assure we felt as though we were their guests.

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Helpful?
Thank adelmanmj
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking the time to let us know about your stay with us! We're pleased to hear that you enjoyed your room and our amenities and that our staff made you feel welcomed! We hope we will have the opportunity to welcome you back soon!

Harrisburg, Pennsylvania
Reviewed 3 weeks ago

We were thoroughly happy, comfortable, pleased, and satisfied with our room, the staff, and our overall stay at this hotel. We would and are definitely looking to go back for another getaway weekend. 👍🏾

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Thank karengS9942OH
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

What a wonderful review! Thank you so much for taking the time to let us know that you enjoyed your stay with us! We're so pleased that we could exceed your expectations and look forward to seeing you again in the future!

Breinigsville
Reviewed 3 weeks ago

Very clean rooms. Excellent service. Definitely recommend. Would definitely stay again. Staff was very helpful. Assisted with any and all of our needs. Location was perfect with many surrounding amenities.

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Helpful?
Thank albertd984
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

We're so happy to hear that your stay with us was excellent! We strive to provide the highest level of service to our guests and are proud of our team for making your stay memorable. Thank you for your review and we look forward to having you stay with us again in the future!

Lancaster, United States
Reviewed 4 weeks ago

Always love finding Hiltons on the road when driving long distances. The beds and linens are so inviting and I sleep like the dead in them. Good shower and hot water. WIsh I had more time to use the pool or rec room but that will have to wait for another trip. This stay was just for sleep and that...

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Helpful?
Thank karenkF9918CK
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking the time to review your stay with us! We're so glad you slept well and had an enjoyable stay with us! Next time, make sure to build in some down time to spend at our pool; it's a great way to relax! We look forward to having you as a guest again in the future.

Jacksonville, Florida
Reviewed 4 weeks ago

Very nice hotel with excellent location, quiet, comfortable bed. No complimentary breakfast offered but cooked to order breakfast is available. Tea and cookies in the lobby in the afternoon is nice. I would be happy to stay here again.

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Thank yvonnek885
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

We are so happy you enjoyed your stay with us! Thank you for taking time to review your visit to our hotel. We're glad you were able to take advantage of our afternoon tea and cookies; we love hearing that our guests appreciate the little things! We hope to see you again in the future!

Reviewed 4 weeks ago

I wish the staff get some training of how to treat the customers and their peers. This was one of the worse experiences that I and our swim time had. They were very rude and unwelcomed. The hotel was in an excellent location but the people make the difference, not just a bed.

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Helpful?
Thank 962artemisp
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. As a HHonors member, your feedback is extremely important to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We will be addressing your comments with our front desk and housekeeping teams to ensure we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Lancaster

Address: 101 Granite Run Dr, Lancaster, PA 17601-6803
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: £112 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Lancaster 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Hilton Garden Inn Lancaster Hotel Lancaster
Lancaster Hilton Garden Inn
Hilton Lancaster
Hotel Style:
#5 Business Hotel in Lancaster
#9 Romantic Hotel in Lancaster
#12 Family Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Lancaster staff and other travellers.
6 questions
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East Hampton, New York
over a year ago
Gloversville, New York, USA
2 months ago
Jackson, New Jersey
4 months ago
East Hampton, New York
over a year ago

See all questions (6)

Questions? Get answers from Hilton Garden Inn Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner rooms are spacious”
 of 5 bubbles bethsP6373CV, 5 Nov 2016 | Read review
“Quiet room on the second floor.”
 of 5 bubbles EscapePhilly, 28 Aug 2016 | Read review
“Don't stay here”
 of 5 bubbles fallslove, 24 Apr 2016 | Read review
“Get a deluxe room on the second floor; they have high vaulted ceilings which really make it feel more spacious.”
 of 5 bubbles zooch76, 17 Mar 2016 | Read review
“My colleagues and 1 were in 3 different rooms, all great! I had a corner room, 1st floor. Very quiet!”
 of 5 bubbles MommaSim, 14 Mar 2016 | Read review
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