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Hilton Garden Inn Lancaster

Traveller (33)
Room & Suite (29)
Dining (8)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free parking
Fitness Centre with Gym / Workout Room
Room service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Non-smoking rooms
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
49Car recommended
Grade: 49 out of 100
48Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
830Reviews
86Photos
9Q+A
80Room tips
Traveller rating
  • 410
  • 254
  • 95
  • 39
  • 32
Time of year
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Popular mentions
Stayed for two days attending a sports event. Had a nice room, clean, good heat and air system. Quieter than most. Had breakfast in house, good service, friendly. Quality food. Used the pool and hot tub. Clean and comfortable. I would return. Happy customer
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Review collected in partnership with Hilton Garden Inn
Response from Hilton Garden I... L, Front Desk Supervsior at Hilton Garden Inn Lancaster
Responded 2 days ago
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Lancaster to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Kristi Fitzpatrick
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Hotel's Favourite
Great, comfortable hotel. Excellent staff. Room was very comfortable and everything worked well. Breakfast was plentiful but it costs extra. Hot tub and pool looked great. I highly recommend to everyone.
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Review collected in partnership with Hilton Garden Inn
Response from Hilton Garden I... L, Front Desk Supervisor at Hilton Garden Inn Lancaster
Responded 13 Feb 2019
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Lancaster to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Kristi Fitzpatrick
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I bought the romance package and there was no promised bottle of wine. They then offered 25% off my stay and delivered the wine immediately and apologized. THEN I thought that breakfast was delivered but it isn't. Instead of arguing they actually delivered it! They didn't have
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Review collected in partnership with Hilton Garden Inn
Response from Hilton Garden I... L, Front Desk Supervisor at Hilton Garden Inn Lancaster
Responded 3 days ago
Dear Jennifer, Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Lancaster to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Kristi Fitzpatrick
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Hard to sleep when every door slams over and over..... including by housekeeping staff, who woke us even on checkout day..... Pool is ice cold, hot tub so hot you can't stay in it. They should mix the water.. Killed multiple bugs in room
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Review collected in partnership with Hilton Garden Inn
Response from Hilton Garden I... L, Front Desk Supervisor at Hilton Garden Inn Lancaster
Responded 4 days ago
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry about the noise issues that occurred during your stay. We will share this feedback with our team so that we can continually improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.
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My son arrived before me and they wouldn’t let him into the room cause he didn’t have a credit card in him. Meanwhile I specifically called 2 days earlier saying he’d arrive before me, and asked what needed done so he’d be ok to check in. They took his name and said that was it.
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Review collected in partnership with Hilton Garden Inn
Response from Hilton Garden I... L, Front Office Manager at Hilton Garden Inn Lancaster
Responded 5 days ago
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry we were unable to check in your son without a credit card being present. We will share this feedback with our team so that we can continually improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.
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Photo provided by managementHilton Garden Inn Lancaster
Guest room
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123456
I don't think they do
0 votes
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times for check in and check out?
You can also check in the day before online. I got an email prior notifying me that I was able to check in online, which I did.
1 vote
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What restaurants are near by
We always go to Carrabba's on Fruitville Pike. There is also a Chili's right near by.
0 votes
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Are Small Pets Allowed?
To the best of my knowledge, No. I think they only allow service animals. take care Clanton
0 votes
Is breakfast included ?
No, it's $9.99 additional.
0 votes
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12
"choose another hotel"
"possibly near the front desk. It is a large hotel and restaurant/bar are close to front desk."
"Get a room facing west so the sun doesn't wake you up."
"ask for room with larger bathroom and closer to front desk area"
"choose a room as far away from the highway and dumpster as possible"
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12345616
PRICE RANGE
US$128 - US$245 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn lancaster hotel lancasterlancaster hilton garden innhilton lancaster
LOCATION
United StatesPennsylvaniaLancaster
NUMBER OF ROOMS
156
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