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The Hotel Lancaster

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The Hotel Lancaster
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299 Reviews from our TripAdvisor Community

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Showing 286: English reviews
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Landenberg, Pennsylvania
Reviewed 4 days ago NEWvia mobile

While the hotel was clean, it's very dated and the bathroom was tiny. However when you're away for one night cleanliness is all that really matters. The location was great for what we wanted to do. My biggest complaint comes from the extreme frustration of the people in the room next to us (which of course the hotel staff cannot...

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Helpful?
Thank daisies5384
Portage, Michigan
Reviewed 5 days ago NEWvia mobile

Stayed at the Hotel Lancaster for business. Staff was very friendly and very knowledgeable about places in town to visit. Rooms were clean and very comfortable. Planning on staying next time I visit for business.

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Thank keeper127
Lori H, General Manager at The Hotel Lancaster, responded to this review

Thank you for reviewing our hotel. We appreciate your kind words and overall hotel satisfaction. We'll look forward to seeing you the next time your business brings you to Lancaster!

Williamsport, Pennsylvania
Reviewed 1 week ago NEWvia mobile

The front desk staff was top notch, so very helpful and the nicest I've encountered anywhere! The hotel is fantastic, room was nice, parking was discounted, and the location cannot be beat! We will definitely be back!!

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Thank Amy V
Lori H, General Manager at The Hotel Lancaster, responded to this review

Thank you for sharing how much you enjoyed your stay! We will be sure to pass on your kudos to our Team Members. We strive to provide excellent Guest service and are happy when we know we've accomplished that goal. We look forward to seeing you again soon!

Wilmington, North Carolina
Reviewed 1 week ago

When you stay at the Hotel Lancaster you immediately become a part of the family. John and Lori never meet a stranger. Great rooms in beautiful downtown Lancaster. Walking distance to wonderful restaurants and shops. The staff will make you feel at home and supply all your needs. Awesome Hotel

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1Thank BHobson802
Lori H, General Manager at The Hotel Lancaster, responded to this review

Thank you for sharing how much you enjoyed your stay with us! We are fortunate to meet many Guests who become our extended family and we always look forward to seeing them when they return. We are happy to know your stay was a great one and we look forward to seeing you again soon!

Pennsylvania
Reviewed 2 weeks ago

My husband made the reservations for our anniversary. A wonderful surprise. The hotel staff were some of the friendliest. Rooms very clean, bed, good, nice view of the city. Only negative was one of the elevators wasn't working correctly. They are working on it. Close to so much, we didn't have time for everything....even walked to the Fulton Theater and...

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Thank lynda .
Lori H, General Manager at The Hotel Lancaster, responded to this review

We are delighted to know you enjoyed your stay with us to celebrate your anniversary! Our central location in the city allows our Guests the opportunity to walk to many restaurants, shoppes and the wonderful Fulton Theater. We are glad you enjoyed our continental breakfast which is locally sourced from nearby Ric's Breads along with yogurt provided by Pequea Valley....

Bella Vista, Arkansas
Reviewed 2 weeks ago via mobile

The staff was outstanding, super helpful and friendly. Room was clean and quiet, just what I needed for a week of training. Food and entertainment all around the facility within walking distance. If you are staying in Lancaster for Auntie Anne's training this is the hotel you want to stay at. I saved a over $200 by Ubering to this...

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Thank Wes004
Lori H, General Manager at The Hotel Lancaster, responded to this review

Thank you so much for reviewing our hotel. We appreciate your kind words and overall hotel satisfaction. We enjoy meeting many of the Auntie Anne trainees who come to Lancaster for their training. Our great location Downtown makes it easy to walk to the Corporate Office and we offer shuttle service, when requested, to the Park City site. Thank you...

Reviewed 13 December 2016

Lancaster center is a great place visit. This hotel is right in the middle of town. Lot's of restaurants and very walkable. The staff at the Lancaster Hotel were very friendly and helpful. The rooms were what you expect from a good hotel. We were very pleased.

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Thank Nick K
Maryland
Reviewed 13 December 2016

For a short overnight stay, I would have to say this hotel was convenient for me. The room was a bit dated, but for the most part was pretty clean. The location of the hotel was nice, as there were many places to eat close by and it was an easy drive back to the interstate. The wifi was good...

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Thank Penmon2616
Tortola
Reviewed 2 December 2016 via mobile

Who wants to open their room door to see huge stains all over the carpet. Dirt on the bathroom floor and in the tub. What does it really take to replace carpet or at a minimum remove the heavily soiled area. Heck I would have been happy if they covered the stains with bathroom rugs from Walmart. I will never...

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1Thank BVI2011
Lori H, General Manager at The Hotel Lancaster, responded to this review

We apologize that your room was not cleaned to our usual standards. We have addressed this issue with our Team and the carpet in the room you stayed in have been cleaned. We hope that if you travel to our area again, you will reconsider and give us a second try. Please know that what you experienced with room cleanliness...

Reus, Spain
Reviewed 2 December 2016

As a retired journalist I have spent a good many days and nights in hotels of every description around the world. Some were good, some not so good but none were more pleasant than my eight days and nights at The Hotel Lancaster. I arrived in Lancaster at night in the middle of a November sleet storm and when I...

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1Thank Michael B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Discover Downtown Lancaster and stay with us, The Hotel Lancaster! We're the perfect location for your business, leisure and romantic trip to Lancaster. Enjoy free WIFI, a free "Lancaster" continental breakfast and our crisp newly designed and spacious rooms. Relax in our bright new lobby and enjoy the very best of our historic Lancaster neighborhood, featuring dozens of restaurants, museums and cultural sites! Plus, The Hotel Lancaster is the closest independent hotel to the Lancaster Convention Center, and footsteps to the Fulton Theater, Central Market and many nearby corporate Headquarters. Spooky Nook, Sight & Sound, Amish attractions and outlet shopping are minutes away from The Hotel Lancaster! Come be our guest. ... more   less 

Additional Information about The Hotel Lancaster

Address: 26 E Chestnut St, North Queen & Chestnut Streets, Lancaster, PA 17602-2702
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: £93 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Hotel Lancaster 2.5*
Number of rooms: 134
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Lancaster staff and other travellers.
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Maroochydore, Australia
Staunton, Virginia
Staunton, Virginia
1 month ago
Summit, New Jersey
7 months ago

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Questions? Get answers from The Hotel Lancaster staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“dont stay there”
 of 5 bubbles supercisp, 29 Oct 2016 | Read review
“You can't go wrong with the ninth floor. I was in room 930 and it was quiet.”
 of 5 bubbles divadonna2015, 28 Oct 2016 | Read review
“Rooms away from the elevators are quieter.”
 of 5 bubbles jmgrmg, 12 Oct 2016 | Read review
“They strive to not place people by stairways or elevators. The higher the better as it mutes the street sounds.”
 of 5 bubbles milkglassmaven56, 25 Sep 2016 | Read review
“just make sure its not musty”
 of 5 bubbles FloTraveler561, 12 Sep 2016 | Read review
5 of 5