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The Hotel Lancaster

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Traveller (38)
Room & Suite (30)
Dining (1)
Overview
  • Excellent42%
  • Very good28%
  • Average17%
  • Poor5%
  • Terrible8%
Travellers talk about
“yogurt”(28 reviews)
“central market”(21 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Fitness centre
Wheelchair access
Business Centre
2 Star Hotel
All hotel details
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (363)
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347 results
Traveller rating
142
97
57
19
32
Traveller type
Time of year
LanguageEnglish
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142
97
57
19
32
Show reviews that mention
All reviewsyogurtcentral marketcontinental breakfastwithin walking distanceparking garageblues festivalfulton theaterconvention centerheart of downtownart gallerieshard boiled eggsconvenient locationenjoyed my stayroom was clean and comfortablegreat place to staybooked this hotelexcellent stay
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1 - 5 of 347 reviews
Reviewed 6 days ago

We came up for the Easter weekend, and wanted a place that was close to where my family was but also convenient to downtown for sight-seeing/shopping. This was perfect. The continental breakfast was nice to have, nothing fancy but enough to get your day going...More

1  Thank minhthuynnguyen
Response from Rhico M, General Manager at The Hotel LancasterResponded today

Thank you for sharing your recent experience with The Hotel Lancaster. The downtown Lancaster area is rapidly growing and we are glad our location allowed you to explore and experience what it has to offer. We are very excited, as we have upcoming plans to...More

Reviewed 3 weeks ago

We had to cancel our reservation which I went through a 3 party and I called the hotel. due to the Blizzard we were experiencing at the time. We could not make the trip. I emailed the 3rd party and called and emailed the hotel...More

1  Thank mia1471
Response from Lori H, General Manager at The Hotel LancasterResponded 3 weeks ago

We are truly sorry that you had this frustrating situation due to the snow storm. We checked our reservations and could not locate a reservation booked through a 3rd party with any notes about a cancellation due to the storm. Unfortunately, we did not receive...More

Reviewed 4 weeks ago

We came around 10pm and were placed on a floor completely packed with attendees from a Mary Kay Convention. Women were shouting, laughing inside their rooms and in the hallways. There was one person working the desk the entire night. When I called to complain,...More

Thank cmlee1
Response from Lori H, General Manager at The Hotel LancasterResponded 4 weeks ago

We apologize that you were disappointment with your recent stay. We strive very hard to exceed our Guests’ expectations and are disappointment when we do not meet this goal. The night you stayed with us was a very busy night due to the Mary Kay...More

Reviewed 4 weeks ago

Our Friday check in for our three day stay was completed by a young lady who was as dour as Angela from "The Office." When we left our room on Sunday morning, we encountered the cleaning staff right outside our room. When we returned late...More

Thank EastVillageDenizen
Response from Lori H, General Manager at The Hotel LancasterResponded 4 weeks ago

Thank you for your review. We apologize that you were not pleased with your recent stay. We tried to locate your reservation to determine which room you stayed in so we could check our housekeeping daily records to determine why your room wasn't attended to...More

Reviewed 7 March 2018

The staff is unprofessional and rude. I called 2 months ago to make a reservation. We are attending a dance competition at the Marriott. I gave the gentleman on the phone my group code. He took my info and I was booked. Yesterday, I get...More

Thank Angela G
Response from Lori H, General Manager at The Hotel LancasterResponded 10 March 2018

Thank you for your review pertaining to a future reservation at our hotel. As our Sales Manager, Director of Sales and myself tried to explain to you when we spoke to you, we contracted with a third party for a block of rooms for the...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$117 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$117 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (38)
Room & Suite (30)
Dining (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
chrisreid50
5 January 2017|
AnswerShow all 3 answers
Response from Rhico M | Property representative |
The Hotel Lancaster is just two blocks from the Convention Center. We are a pet-friendly hotel. The pet fee is $25.00 per night.
0
Votes
chrisreid50
5 January 2017|
AnswerShow all 4 answers
Response from Rhico M | Property representative |
The Hotel Lancaster is just two blocks from the Convention Center.
0
Votes
321Diane123
5 July 2016|
AnswerShow all 5 answers
Response from chan3889 | Reviewed this property |
No, they don't have any!
1
Vote
Room Tips
"We stayed on the 9th floor"
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"Definitely go for a higher floor."
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"Room great could not fault it."
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"quieter floors, Courteous and friendly staff."
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