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We were looking for a pet-friendly hotel with an indoor pool, and the Sheraton Langhorne fit the bill! I called ahead to make sure we had a pet-friendly room, and the phone service was efficient and excellent (it was 10 minutes after I booked, but...More
The Sheraton Bucks County Hotel is an excellent value for the money. BEST part is that small dogs are allowed as it is a pet friendly hotel. During two recent stays due to loss of power at my house due to storms, I was pleasantly...More
DO NOT STAY HERE. The worst customer service I have ever experienced, especially Fernandes at the front desk. She is rude, flippant, and treats guests as if she could not care about the quality of their stay. Hotel is dirty, outdated, and frankly, disgusting. DO...More
1 Thank GAL124
Response from Raminder C, General Manager at Sheraton Bucks County HotelResponded 5 March 2018
Thank you for your feedback. We apologize that you did not enjoy your stay. we are always striving to exceed the expectations of our guests.
I have shared your feedback with the team, so that we can prevent it from happening again.
Like said a very nice hotel, clean rooms and comfortable beds and pillows are amazing. Free shuttle to Sesame Place. I enjoy our stay here and will be returning again this summer. It perfect if your going to Sesame Place.
Why would a so called manager lie! I was never asked if I wanted a refund or anything.... also I was told when I called on 12/29 that everything was good... pool, restaurant, lounge and hot tub... and I was told it was good to...More
1 Thank Suelynn45
Response from Raminder C, General Manager at Sheraton Bucks County HotelResponded 11 January 2018
I apologize for the interaction you had with the staff and the issue of the hot tub not working during your stay. I am addressing the issue with the team to make sure that the information that provide is correct and we are doing everything...More