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General Sutter Inn

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141 Reviews from our TripAdvisor Community

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Showing 139: English reviews
Colonia, New Jersey
Reviewed 3 weeks ago

Our experience: We stayed on a Friday to Saturday. One night. We booked room 222, which was supposed to consist of a queen size bed. We arrived, checked in. The room was clean, very dated, definitely needs updating. My 2 issues: the bed was a full size, not queen, that i specifically PAID for. Second issue: no outlet in the...

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Thank MYRAandFELIX
paul p, Manager at General Sutter Inn, responded to this review

Dear MYRAandFELIX, Thank you for sharing your thoughts on TripAdvisor. We are always glad to hear feedback from our guests. While I am grateful to hear that you enjoyed dining with us, I am deeply sorry to hear that your experience with us as an Inn was less than perfect. I do apologize for the inconvenience of having to move...

Reviewed 3 weeks ago

I went to general sutter with my family for my birthday. We had a reservation and were seated immediately. Upon being seated, however, it took about 20-25 minutes for a server to come over. Once he finally came over and took our drink orders, it took 40 minutes for us to get our drinks (no exaggeration). Once our drinks FINALLY...

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1Thank Lauren C
paul p, Manager at General Sutter Inn, responded to this review

Dear Lauren C, You have our deepest apologies. It's one thing to have a bad experience on any given night, but to have one while celebrating your birthday is a travesty. While excuses could be made on our end, I will not waste anymore of your time with any. Please know that we are very sorry for ruining not only...

Lititz, Pennsylvania
Reviewed 28 November 2016

Shout of to Jeff for the fabulous job that he and his staff did to make my daughter's baby shower a truly wonderful moment! The banquet room was beautiful and perfect for our guests. The food was nothing but exceptional and the staff was welcoming and attentive to our requests. I am a local, living in Lititz for over 25...

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Helpful?
Thank bsgs2016
paul p, Manager at General Sutter Inn, responded to this review

Dear bsgs2016, I apologize for the delay in a response to your stellar review of our banquet team. Jeff is an undeniable asset to our establishment and we continue to hear commendable things about his performance with his events. We are so glad you have chosen to share your thoughts on TripAdvisor with us and even more ecstatic at how...

Harrisburg, Pennsylvania
Reviewed 28 November 2016 via mobile

Every year my best friend and I meet in Lititz and celebrate our birthdays at the restauarant in the General Sutter Inn. Lititz is a lovely town speckled with boutique shops and Wilbur chocolate.. worth the road trip. General Sutter is a historical inn.. beautiful in the old fashioned grandeur kinda way. This lunch somehow lacked luster though. I ordered...

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2Thank moonmama55
paul p, Manager at General Sutter Inn, responded to this review

Dear moonmama55, I am so glad that you chose to join us for your co-birthday celebration! Firstly, thank you so much for sharing your thoughts on TripAdvisor. I have discussed your review with both culinary and service teams and hope that by your next visit, we will serve you the experience you should have received, especially on your birthday. I...

Reviewed 6 November 2016

Attended a wedding for approximately 100 people at the General Sutter this weekend. The back banquet facility was the perfect size for the event. The service was outstanding, attentive and well paced. I had filet mignon that was perfectly medium rare. A few I saw could have been a little more rare but that was likely do to resting and...

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Helpful?
Thank Matt J
paul p, Manager at General Sutter Inn, responded to this review

Dear Matt J, I must say that your evaluation of our facility seems reflective of some experience in the industry. Firstly, I do hope you remembered to enjoy yourself at the event, but I personally, am very impressed with your attention to details most would overlook during an event. You seem to display a realistic criticism, while simultaneously exhibiting a...

Aberdeen, Maryland
Reviewed 31 October 2016

Hi, Jeff. I want to thank you and your staff for making our baby shower (Childers/Frankhouser families) on Sunday afternoon, Oct. 23, in the Regency Room a fantastic occasion. The food was delicious, our room quiet and private, and we appreciate that. I daresay many of us will be back to enjoy a meal, bringing others to enjoy also. Our...

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Thank mdmom1209
paul p, Manager at General Sutter Inn, responded to this review

Dear mdmom1209, This is Christian Estrella, Assistant General Manager of the General Sutter Inn and Bulls Head Public House. On behalf or Mr. Merk, I would like to thank you for showering our banquet staff with such praise. It brings us great joy to know that our events are carried out not only up to guest expectation, but in excess...

Reviewed 28 October 2016 via mobile

Our murder mystery dinner experience started with excitement from the moment we reserved our spots. We booked our table with 3 other couples we are close with and waited a couple months till the dinner event. When we arrived the place was gorgeous! We were very happy so far. Things went downhill quickly. The performance was amusing and didn't drag...

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Thank Jennifer W
paul p, Manager at General Sutter Inn, responded to this review

Dear Jennifer W We here at the General Sutter and Bulls Head Public House would like to sincerely apologize for our lackluster culinary performance. While we hope the rest of the guests enjoyed their evening, we are truly sorry that your found our offering inedible. I hope you find some comfort in knowing that I spoke personally with our chef...

Old Saybrook, Connecticut
Reviewed 27 October 2016

This Inn is beautiful! Traditional with a little bit of an edge, both the lobby and our room. The staff was so nice in the Inn and their restaurant. We had a corner room that was fresh, crisp and clean and like the rest of the Inn, beautiful! We will be back :D

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Thank JayneAnn8
paul p, Manager at General Sutter Inn, responded to this review

Dear JayneAnn8, We are overjoyed that you loved the Inn and even more excited at how much you raved about it! Thank you for noticing all the hard work and attention to detail that goes into the experience that we try to provide our guests. We look forward to your next stay with us and cannot wait to serve you...

Allentown, Pennsylvania
Reviewed 11 October 2016 via mobile

Horrible service!!! Made reservations for 12:30 on a Saturday. Got there a few minutes early and heard them say quietly to each other that people were still sitting at our table. So we had to wait a few minutes to be seated, not the end of the world. Our sever came right away and was very nice, took our drink...

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Thank jpburke1
Reviewed 20 September 2016

My daughter had her wedding reception at the General Sutter Inn on Saturday night. Jeff, the contact person from the restaurant was great to work with, the food was excellent, the staff was friendly and efficient and the pricing was very reasonable. My daughter asked for a lot of little extra things and they did everything she asked for without...

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Thank Zauns4
paul p, Manager at General Sutter Inn, responded to this review

Dear Zauns4, Firstly, congratulations to you and your daughter on their wedding! We are happy to have been your venue and even more glad that she enjoyed her special day! Jeff Merk does a phenomenal job with all of his events, but does make that extra effort when it comes to weddings! He is very good about making everything just...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Banquet Room
Official Description (provided by the hotel)
This comfortable inn is located across the street from the residence of California pioneer John Augustus Sutter, who fled here after losing everything in the Gold Rush. ... more   less 

Additional Information about General Sutter Inn

Address: 14 E Main St, Lititz, PA 17543-1900
Region: United States > Pennsylvania > Lancaster County > Lititz
Price Range: £41 - £61 (Based on Average Rates for a Standard Room)
Number of rooms: 17
Also Known As:
General Sutter Hotel Lititz
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the second floor if possible...no elevators!”
 of 5 bubbles karlap107, 15 Sep 2016 | Read review
“If you want privacy and want to be a rock star its 3rd floor! old world charm of a true inn , go for the 2nd floor!”
 of 5 bubbles sandralynnec, 25 Aug 2016 | Read review
“Second floor on alley side near kitchen exhaust fan can be noisy.”
 of 5 bubbles av8r4u, 6 Mar 2016 | Read review
“Had room 210 - Bigger room with sitting area, very nice.”
 of 5 bubbles PathfinderUSA, 21 Dec 2015 | Read review
“Rooms over the patio might be a bit more quiet than on the main street.”
 of 5 bubbles 31williamf, 12 Nov 2015 | Read review
5 of 5