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Mount Pocono
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    Hotel M, Mount Pocono

    426 reviews
    #4 of 7 Hotels in Mount Pocono
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    1244 Pocono Blvd, Rt. 611, Mount Pocono, PA 18344-1042
    (570) 828-3978
    Hotel website
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    Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
    Travelocity
    US$76
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    US$78
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    US$76
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    Traveller (231)
    Room & Suite (106)
    Pool & Beach (12)
    Overview
    3.5
    426 reviews
    • Excellent39%
    • Very good17%
    • Average14%
    • Poor11%
    • Terrible19%
    Travellers talk about
    “room was clean”(32 reviews)
    “continental breakfast”(12 reviews)
    “front desk person”(5 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Suites
    2 Star Hotel
    All hotel details
    Contact Info
    Hotel website
    (570) 828-3978
    1244 Pocono Blvd, Rt. 611, Mount Pocono, PA 18344-1042 See on map
    Rooms
    6 May7 May
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (426)
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    Traveller rating
    156
    76
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    LanguageEnglish
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    All reviewsroom was cleancontinental breakfastfront desk personindoor poolbeverlyfallonmontananelsonmicrowaveoutletsmountcasino
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    1 - 5 of 425 reviews
    Reviewed 2 days ago
    Stay away

    I was coming to PA for an event and booked this hotel for a one night stay. I called over 24 hours before to cancel my reservation and was told by Beverly that my credit card had already been run for the cost of my...More

    Thank rada52018
    Reviewed 1 week ago via mobile
    Nice night after Kalahari

    My family and I stayed after leaving Kalahari as we wanted a nice inexpensive night before driving home. The staff was friendly and rooms were clean. We chose it for the pool but never made it there. For the price it is a decent place...More

    1  Thank Tricia C
    Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 1 week ago

    Thanks Tricia for a five star rating and a terrific review! We were thrilled to have accommodated you after Kalahari. We keep the rate at the hotel reasonable but do not compromise services. We hope next time you can partake in all the amenities offered...More

    Reviewed 1 week ago via mobile
    Desperately need an upgrade

    If you want a low budget hotel and do not mind that this place is outdated, then Hotel M is it. Everything this hotel offers is small in size. From the check in counter area to the indoor pool to the breakfast area, all small....More

    Thank Teho1516
    Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 1 week ago

    Thank you dear patron for your feedback. Management strives the best in their ability to accommodate all the guest and provide the best of service. Size of the hotel area is something we cannot control nor rebuild, although the hotel is undergoing rigorous renovation. Thanks...More

    Reviewed 2 weeks ago via mobile
    The WORST ever!!!!!!!

    Checked into this hotel for weekend get away with hubby and it is absolutely the worst hotel ever!!! The whole place is disgustingly dirty. The halls are filthy, theirs paint chipping off the wall the place is falling apart. Within a couple minutes of being...More

    Thank Tannya P
    Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 2 weeks ago

    Dear Tannya we are so sorry to hear you had a bad experience at the hotel. We are in the midst of extensive renovation, soon the hotel will spruce up and have a ravishing new look. We hope you will return and give us another...More

    Reviewed 3 weeks ago
    We had a good time.

    It was a good hotel.The room was clean but the stairs way dirty. The breakfast wasn't that bad we didn't like it that much.The people were friendly and helpful.speacial the lady in the front desk.Anyway hotel needs a lot improvement. We stayed 4 night in...More

    Thank anjezaz
    Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 2 weeks ago

    Thank you for taking the time from your busy schedule to write a review. We are glad that you had a good time at the hotel. We strive ourselves on customer service and constantly try to improve ourselves in every aspect. The staff will be...More

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    123456…85
    About
    Amenities
    Top amenities
    Pool
    Free Parking
    Fitness Centre with Gym / Workout Room
    Breakfast included
    Free High Speed Internet (WiFi)
    Hotel Amenities
    Free Parking
    Breakfast included
    Room amenities
    Air Conditioning
    Microwave
    Things to do
    Pool
    Fitness Centre with Gym / Workout Room
    Heated pool
    Indoor pool
    Details
    Price range
    US$71 - US$136 (Based on Average Rates for a Standard Room)
    Hotel class
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
    Details
    Price range
    US$71 - US$136 (Based on Average Rates for a Standard Room)
    Hotel class
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
    Show More
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    All photos (333) 333
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    Traveller (231)
    Room & Suite (106)
    Pool & Beach (12)
    Dining (1)
    Questions & Answers
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    jmassage58
    To the General Manager: Do you think that a year's worth of "apologies" to all of those "terrible" reviews make any difference? Please stop apologizing about the nasty conditions of this hotel and FIX the problems that over half of your paying guests are complaining about. NO ONE that gives you an unfavorable review is COMING BACK to experience these supposed changes that you're claiming will be addressed. What you're failing to understand is that the first impression is a lasting impression and those of us who have taken the time to write lengthy criticisms of your hotel...WILL NOT BE BACK. You've permanently lost those customers and anyone that they could have referred your hotel to. Your responses and apologies are don't mean anything because all one has to do is go back and read all of the previous guests criticisms over the last couple of years (and your stock responses) to KNOW that you are NOT addressing these issues. You need to SUPERVISE your cleaning staff to make sure those rooms look and smell clean. You should know which employee is assigned to which rooms and hold them responsible for making those rooms look and smell PRISTINE! Get rid of all that torn/ripped/stained furniture! What are you THINKING?? I've purchased 2nd hand furniture that is NOT torn or stained and looked MUCH better quality that what you had in our room. It does not take much to correct. All these negative reviews will continue to negatively impact any profit you may be trying to get.
    21 November 2016|
    AnswerShow all 2 answers
    Response from Narendra B | Reviewed this property |
    Update! most of these issues still exists. I checked in yesterday and changed rooms twice. the heat don't work, the door jams, some the hallway smells bad, the vent in the bath room don't work, the bathroom lodges water, the... More
    0
    Votes
    scholarlymama
    1 November 2015|
    AnswerShow all 4 answers
    Response from Syed Akrum U | Property representative |
    Dear Valued Guest thank you for writing us, we are really sorry for the inconvenience that you have please let us know your concern so that we can take care of that immediately. Once again thank you for writing us.
    0
    Votes
    Naysika O
    23 August 2015|
    AnswerShow all 3 answers
    Response from TravelingChuckNas | Reviewed this property |
    The breakfast was simple cereal and assorted pastries. I stuck to the coffee myself.
    2
    Votes
    Room Tips
    "Don't recommend room with two double beds. Other rooms might be nicer."
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    "2nd floor is quietest since it is not near the pool or fitness room."
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    "Have room service knock on the door and ask if you need room service. No one came by and asked while we were..."
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    "The front desk helps with helping you choose the best room for your party."
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