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Hotel M, Mount Pocono

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Traveller (231)
Room & Suite (106)
Pool & Beach (12)
Overview
  • Excellent39%
  • Very good17%
  • Average14%
  • Poor11%
  • Terrible19%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Suites
2 Star Hotel
All hotel details
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (426)
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425 results
Traveller rating
156
76
61
48
84
Traveller type
Time of year
LanguageEnglish
156
76
61
48
84
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All reviewsroom was cleancontinental breakfastfront desk personindoor poolbeverlyfallonmontananelsonmicrowaveoutletsmountcasino
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1 - 5 of 425 reviews
Reviewed 2 days ago

I was coming to PA for an event and booked this hotel for a one night stay. I called over 24 hours before to cancel my reservation and was told by Beverly that my credit card had already been run for the cost of my...More

Thank rada52018
Reviewed 1 week ago via mobile

My family and I stayed after leaving Kalahari as we wanted a nice inexpensive night before driving home. The staff was friendly and rooms were clean. We chose it for the pool but never made it there. For the price it is a decent place...More

1  Thank Tricia C
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 1 week ago

Thanks Tricia for a five star rating and a terrific review! We were thrilled to have accommodated you after Kalahari. We keep the rate at the hotel reasonable but do not compromise services. We hope next time you can partake in all the amenities offered...More

Reviewed 1 week ago via mobile

If you want a low budget hotel and do not mind that this place is outdated, then Hotel M is it. Everything this hotel offers is small in size. From the check in counter area to the indoor pool to the breakfast area, all small....More

Thank Teho1516
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 1 week ago

Thank you dear patron for your feedback. Management strives the best in their ability to accommodate all the guest and provide the best of service. Size of the hotel area is something we cannot control nor rebuild, although the hotel is undergoing rigorous renovation. Thanks...More

Reviewed 2 weeks ago via mobile

Checked into this hotel for weekend get away with hubby and it is absolutely the worst hotel ever!!! The whole place is disgustingly dirty. The halls are filthy, theirs paint chipping off the wall the place is falling apart. Within a couple minutes of being...More

Thank Tannya P
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 2 weeks ago

Dear Tannya we are so sorry to hear you had a bad experience at the hotel. We are in the midst of extensive renovation, soon the hotel will spruce up and have a ravishing new look. We hope you will return and give us another...More

Reviewed 3 weeks ago

It was a good hotel.The room was clean but the stairs way dirty. The breakfast wasn't that bad we didn't like it that much.The people were friendly and helpful.speacial the lady in the front desk.Anyway hotel needs a lot improvement. We stayed 4 night in...More

Thank anjezaz
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 2 weeks ago

Thank you for taking the time from your busy schedule to write a review. We are glad that you had a good time at the hotel. We strive ourselves on customer service and constantly try to improve ourselves in every aspect. The staff will be...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$71 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$71 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (231)
Room & Suite (106)
Pool & Beach (12)
Dining (1)
Questions & Answers
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jmassage58
To the General Manager: Do you think that a year's worth of "apologies" to all of those "terrible" reviews make any difference? Please stop apologizing about the nasty conditions of this hotel and FIX the problems that over half of your paying guests are complaining about. NO ONE that gives you an unfavorable review is COMING BACK to experience these supposed changes that you're claiming will be addressed. What you're failing to understand is that the first impression is a lasting impression and those of us who have taken the time to write lengthy criticisms of your hotel...WILL NOT BE BACK. You've permanently lost those customers and anyone that they could have referred your hotel to. Your responses and apologies are don't mean anything because all one has to do is go back and read all of the previous guests criticisms over the last couple of years (and your stock responses) to KNOW that you are NOT addressing these issues. You need to SUPERVISE your cleaning staff to make sure those rooms look and smell clean. You should know which employee is assigned to which rooms and hold them responsible for making those rooms look and smell PRISTINE! Get rid of all that torn/ripped/stained furniture! What are you THINKING?? I've purchased 2nd hand furniture that is NOT torn or stained and looked MUCH better quality that what you had in our room. It does not take much to correct. All these negative reviews will continue to negatively impact any profit you may be trying to get.
21 November 2016|
AnswerShow all 2 answers
Response from Narendra B | Reviewed this property |
Update! most of these issues still exists. I checked in yesterday and changed rooms twice. the heat don't work, the door jams, some the hallway smells bad, the vent in the bath room don't work, the bathroom lodges water, the... More
0
Votes
scholarlymama
1 November 2015|
AnswerShow all 4 answers
Response from Syed Akrum U | Property representative |
Dear Valued Guest thank you for writing us, we are really sorry for the inconvenience that you have please let us know your concern so that we can take care of that immediately. Once again thank you for writing us.
0
Votes
Naysika O
23 August 2015|
AnswerShow all 3 answers
Response from TravelingChuckNas | Reviewed this property |
The breakfast was simple cereal and assorted pastries. I stuck to the coffee myself.
2
Votes
Room Tips
"Don't recommend room with two double beds. Other rooms might be nicer."
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"2nd floor is quietest since it is not near the pool or fitness room."
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"Have room service knock on the door and ask if you need room service. No one came by and asked while we were..."
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"The front desk helps with helping you choose the best room for your party."
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