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06/08/2017 07/08/2017
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    Hotel M, Mount Pocono

    1244 Pocono Blvd, Rt. 611, Mount Pocono, PA 18344-1042
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    06/08/2017 07/08/2017
    US$98
    US$98
    US$98
    Traveller (183)
    Room & Suite (29)
    Pool & Beach (3)
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    Overview
    • Excellent33%
    • Very good18%
    • Average13%
    • Poor13%
    • Terrible23%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Suites
    Fitness centre
    Wheelchair access
    2.0 Star Hotel
    All hotel details
    Paradise Stream Resort
    1,506 reviews
    #2 of 7 hotels in Mount Pocono
     
    Mount Airy Casino Resort
    1,283 reviews
    #1 of 7 hotels in Mount Pocono
     
    Kalahari Resort Pocono Mountains
    1,339 reviews
    #1 of 2 hotels in Pocono Manor
     
    Hampton Inn Stroudsburg / Poconos
    707 reviews
    #2 of 8 hotels in Stroudsburg
     
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (321)
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    There are newer reviews for Hotel M, Mount Pocono
    See the most recent reviews

    121 - 125 of 320 reviews

    Reviewed 7 March 2016 via mobile

    Horrible experience!! I don't know when the last time my room had been cleaned! My room was covered in dust, stains on the sheets, cigarette burn hole in the blanket, smears and smudges on microwave and refrigerator, and I don't even know what kind of...More

    2  Thank lilPeanut11
    Response from GMHotelM, Guest Relations Manager at Hotel M, Mount PoconoResponded 8 March 2016

    I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. On behalf of our entire staff, we thank you for choosing our...More

    Reviewed 29 February 2016 via mobile

    We went to stay for 1 night was not happy for a 126.00 i spent the night in an old and dated room. Burn holes in bed spread nights stands turned crooked and alarm clock on floor hallway needs spruced up as well.wqs charged 20.00...More

    Thank stephenson_222
    Response from GMHotelM, Guest Relations Manager at Hotel M, Mount PoconoResponded 1 March 2016

    I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. This issue is being addressed with our staff and management.I hope that you will consider staying with us again so that we can...More

    Reviewed 28 February 2016 via mobile

    Warmer outside than in our room at check-in.old dried out soap left on top of the shower wall. A few spots of water damage on the ceiling with one of the spots leaking water.walked around the bed and got wet feet... Must be a leaky...More

    Thank Zygmont
    Response from GMHotelM, Guest Relations Manager at Hotel M, Mount PoconoResponded 1 March 2016

    I am terribly sorry to learn that you experienced so much difficulty during your stay.We sincerely apologize for the problems that you encountered with housekeeping and maintenance. We thank you for sharing your concerns to us so we can continue improving our facilities for our...More

    Reviewed 14 February 2016

    Good thing the M is still open. Now that the casino and three water park hotels have opened at excessive rates I was so happy to find the M hotel. I was not interested in the casino or water rides so I saved a ton...More

    Thank Richie K
    Response from GMHotelM, Guest Relations Manager at Hotel M, Mount PoconoResponded 16 February 2016

    It means a lot to us that you've taken the time to share this positive experience at our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. I am glad that you enjoyed...More

    Reviewed 9 February 2016

    SO this is a typical average hotel..wasnt dirty, wasnt glamorous, but it was great for the group we had entertained there. The staff MAKES is all excellent, truly. The pool was fantastic...i mean super warm, just perfect! Close to lots of eats and shopping, free...More

    Thank plysy
    Response from GMHotelM, Guest Relations Manager at Hotel M, Mount PoconoResponded 10 February 2016

    It means a lot to us that you've taken the time to share this positive experience at our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We look forward to serving you...More

    Paradise Stream Resort
    1,506 reviews
    #2 of 7 hotels in Mount Pocono
     
    Mount Airy Casino Resort
    1,283 reviews
    #1 of 7 hotels in Mount Pocono
     
    Kalahari Resort Pocono Mountains
    1,339 reviews
    #1 of 2 hotels in Pocono Manor
     
    Hampton Inn Stroudsburg / Poconos
    707 reviews
    #2 of 8 hotels in Stroudsburg
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$70 - US$144 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 60
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Travelocity, Hotwire, Cancelon, HotelQuickly and getaroom.com so you can book your Hotel M, Mount Pocono reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Pennsylvania >
    • Pocono Mountains Region >
    • Mount Pocono
    • Also Known As
    • Quality Inn And Suites Mount Pocono ,
    • Quality Inn & Suites Mount Pocono Hotel Mount Pocono ,
    • Quality Inn Mount Pocono ,
    • Mount Pocono Quality Inn
    Add Photo Photos
    Traveller (183)
    Room & Suite (29)
    Pool & Beach (3)
    Dining (1)
    Hotel & Grounds (162)
    Bathroom (14)
    Nearby
    Paradise Stream Resort
    1,506 reviews
    2.74 miles away
     
    Kalahari Resort Pocono Mountains
    1,339 reviews
    2.63 miles away
     
    Mount Airy Casino Resort
    1,283 reviews
    2.44 miles away
     
    Hampton Inn Stroudsburg / Poconos
    707 reviews
    13.40 miles away
     
    Nearby Restaurants
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    Vocelli Pizza
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    .08 miles away
    Nearby Attractions
    Mount Airy Casino
    705 reviews
    2.44 miles away
    Kalahari Waterpark
    344 reviews
    2.63 miles away
    Daley Chocolates
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    2.85 miles away
    Candle Shoppe
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    Ask a question
    Questions & Answers
    jmassage58
    To the General Manager: Do you think that a year's worth of "apologies" to all of those "terrible" reviews make any difference? Please stop apologizing about the nasty conditions of this hotel and FIX the problems that over half of your paying guests are complaining about. NO ONE that gives you an unfavorable review is COMING BACK to experience these supposed changes that you're claiming will be addressed. What you're failing to understand is that the first impression is a lasting impression and those of us who have taken the time to write lengthy criticisms of your hotel...WILL NOT BE BACK. You've permanently lost those customers and anyone that they could have referred your hotel to. Your responses and apologies are don't mean anything because all one has to do is go back and read all of the previous guests criticisms over the last couple of years (and your stock responses) to KNOW that you are NOT addressing these issues. You need to SUPERVISE your cleaning staff to make sure those rooms look and smell clean. You should know which employee is assigned to which rooms and hold them responsible for making those rooms look and smell PRISTINE! Get rid of all that torn/ripped/stained furniture! What are you THINKING?? I've purchased 2nd hand furniture that is NOT torn or stained and looked MUCH better quality that what you had in our room. It does not take much to correct. All these negative reviews will continue to negatively impact any profit you may be trying to get.
    21 November 2016|
    Answer
    Response from Chiquita C |
    great points. it's because of these terrible reviews I will not even chance it. no way in hell for me and my family. thank you for this post.
    0
    Votes
    scholarlymama
    1 November 2015|
    AnswerShow all 4 answers
    Response from Syed Akrum U | Property representative |
    Dear Valued Guest thank you for writing us, we are really sorry for the inconvenience that you have please let us know your concern so that we can take care of that immediately. Once again thank you for writing us.
    0
    Votes
    Naysika O
    23 August 2015|
    AnswerShow all 3 answers
    Response from TravelingChuckNas | Reviewed this property |
    The breakfast was simple cereal and assorted pastries. I stuck to the coffee myself.
    2
    Votes
    Room Tips
    "Ask for a king size bed"
    Read review
    "The room on the main floor was quiet and clean...everything was accessible."
    Read review
    "Need a mats in the hot tubes other then that lovely room"
    Read review
    "Every room is good."
    Read review
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