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Chateau Resort & Conference Center

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Chateau Resort & Conference Center
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554 Reviews from our TripAdvisor Community

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Showing 550: English reviews
Reviewed 3 weeks ago via mobile

The hotel is in a very scenic area but it is not a resort by any means. The smell of mold immediately hit you when you walked in the room. There was water damage on the wall under the ac unit and the grout in the bathroom was either dirty or moldy. We asked the front desk to have housekeeping...

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3Thank Cynthia Hannifo... R
Pittsburgh
Reviewed 17 October 2016

We got a great deal for the resort. $80 night with a $20 Dining Credit. After I booked and started reading the reviews I was petrified of what we might find, but we were more than satisfied. The place definitely needs some TLC even with the simplest things like, painting or changing shower heads, etc, but it was CLEAN and...

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Thank Milicaaaaa
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Guest Milicaaaaa, We certainly appreciate your observations and delightful comments about the Chateau. We are improving our hotel daily. With a great staff and great food, and most important the care to maintain a clean hotel property regardless of age and wear is a testament to our staff who care about each guest and their comfort during each stay....

Woodbridge, New Jersey
Reviewed 10 October 2016

The staff was very friendly and helpful. Great location.They redid the lobby since the last time we visited over 10 years ago. The allow dogs, so that was a plus.The negatives were that our first room was filthy, the heat didn't work (overnight temps in the 40s and the air conditioner kept coming on. Perhaps this room was accidentally released...

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Helpful?
Thank Deer2002
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Guest Deer2002, Thank you for your comments and review of your experience at the Chateau. My personal apologies for the room conditions with regards to being checked into a dirty room. This is not indicative of the new cleaning staff and I am sure it was a wrong room assigned as you indicated. We are undergoing property updates to...

Reviewed 27 September 2016 via mobile

After reading the reviews I was skeptical but decided to give it a try. We stayed 2 days for our 6th anniversary. Nice quick 2 hr getaway but hotel needs a MAKEOVER! We went during off season so it was quite which is a plus for me. Nice for families with so many activities to do in the area. The...

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Thank Yolanda E
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Guest Yolanda E., Thank you for your kind comments and observations from your recent stay. Happy 6th Anniversary! I will pass to Andy your kind comments with hope's you will return. We do have rooms and suites equipped with mini fridges. Upon your next visit just ask the desk staff to check you into one of the rooms (There...

Madison, New Jersey
Reviewed 26 September 2016

I have mixed feelings about this place because there is so much evidence that it must have been a far BETTER place to stay about 20-30 years ago. It's a fine, functional hotel that is lacking attention to detail. The have let things slip (I will attach pictures to make this point), but if the price has slipped commensurately, well...

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Thank hh65flier
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Guest hh65flier, Thank you for your comments. We are working on improving the property each and every day. I'm please your surroundings were comfortable and you enjoyed the amenities of the property. Please allow me to update you regarding the feedback that were of concerns; The deck areas will undergo replacement prior to the summer starting 2017. We did...

New York City, New York
Reviewed 25 September 2016 via mobile

This is s good quite clean and has a best mountain views room with teras .near by the outlet malls,water park,ski, casinos and many types of dining around area hotels needs some updates it self but still very good place to staying fair price.

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Thank Hank E
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Guest Hank E., Thank you for your kind words! I couldn't have said this better. We hope to see you again soon! In the Spirit of Hospitality, Jeffrey S.

Allentown, Pennsylvania
Reviewed 21 September 2016

Hallways smelled musty. Carpet looks like it's from the 70, s . Very over priced for what you get which is a very out dated smelly room . Not exceptionally clean either lots of dirt on the floors and corners.. This is not my idea of a resort, it's more like a cheap hotel. At resort prices .

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1Thank madd12342016
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Guest madd12342016, We appreciate your comments and observations during your stay. We have added new staffing to improve the areas you noted within your review. If you can, please take a look at the October reviews for the Chateau. You will see all comments positive regarding cleanliness and service. My personal apologies your experience with our property was not...

Reviewed 20 September 2016 via mobile

First the positives. The location is good and has pleasant views of Mt. Camelback. The staff is very pleasant. Didn't eat dinner there but the menu looked good. Breakfast was okay but overpriced On the negative side, the hotel was run down. It was actually so run down it was depressing. Gym was a dump, hallways were dank and smelled....

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Thank Leo K
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Guest Leo K., Thank you for your review and comments regarding your most recent stay at the Chateau. I appreciate your kind comments with regards to our staff and would certainly agree our dinner menu is very good and filling. Our breakfast is very nice as well and we do have it priced according to our market and location....

Brooklyn, New York
Reviewed 13 September 2016

They were so accommodating with our room placement. Great amenities like indoor and outdoor pool, game room, spa, gym and gorgeous scenic decks/ balconies. You don't need to even visit any of the amazing attractions that the chateau is so close to i.e.. the mountain, water park, beer brewery, paint ball shooting, and premium crossing outlet. You can just relax...

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Thank Roundtheworldn80dayz
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Guest Roundtheworldn80dayz, Thank you for your kind words! We look forward to seeing you again soon! In the Spirit of Hospitality, Jeffrey S.

New York City, New York
Reviewed 11 September 2016

We stayed for 3 nights in this hotel and found the people to be nice but the hotel itself needs so much repairs, I don't see me returning. We stayed at a mountain view with balcony room and paid @ $225 a night (holiday rates I guess) It was not worth it at all!! The restaurant was actually quite delicious...

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Thank SLClarke2014
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Guest SLClarke2014, Thank you for your recent comments and review of the Chateau. We are building our team and making physical changes to our property. We improve every day and we have seen great improvement with our new team. We have a clean, well serviced facility and has wonderful food. We will build off your comments with hopes you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Chateau Resort & Conference Center

Address: 300 Camelback Rd, Tannersville, PA 18372-7845
Region: United States > Pennsylvania > Pocono Mountains Region > Tannersville
Price Range: £74 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Resort & Conference Center 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Chateau Resort And Conference Center
Chateau Hotel Tannersville
Chateau Resort Tannersville
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Resort & Conference Center staff and other travellers.
6 questions
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Questions? Get answers from Chateau Resort & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view was amazing in the Fall”
  • Room View
 of 5 bubbles Milicaaaaa, 17 Oct 2016 | Read review
“Definitely try to get a mountain view room. Worth every penny the views and porch”
 of 5 bubbles Roundtheworldn80dayz, 12 Sep 2016 | Read review
“Bring your own cooler bag instead of renting their $10/day fridge. They do provide ice!!”
 of 5 bubbles SLClarke2014, 11 Sep 2016 | Read review
“Lakeview rooms offer balcony and are quite nice; there is a good coffeemaker, but no refrigerators or microwaves.”
 of 5 bubbles G8090BHwills, 5 Sep 2016 | Read review
“Request a room facing the mountains :)”
 of 5 bubbles readyfreddie2016, 24 Aug 2016 | Read review
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