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We stayed for one night and were not pleased. The property is very dated and needs updating desperately. The furniture is mismatched and looks as if it came from somebody's basement storage. The room was not clean. The pillows were lumpy. the desk person was...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Bluffton-Hilton HeadResponded 3 weeks ago
Thank you for taking the time to express your thoughts and concerns. It is lovely to hear your kind words about our staff. Our goal is to ensure that each guest stay is an excellent one and can see that we have fallen...More
We had a lovely stay here!
*The front desk gal at check-in couldn't be friendlier!
*The room was big and offered absolutely everything we needed. We appreciated the complimentary microwave popcorn.
*Pretty much anything we needed was available at the front desk, all the way...More
Management response:Responded 19 August 2017
Thank you for taking the time to share for feedback from your recent stay with us.
I am glad to see you had a great time while you were here. I'll be sure to find out which of our friendly staffed checked you in and...More
We were there for a 3 week stay, while we were shopping around for a business location. The rooms had a full kitchen with all the dishes, utensils, cookware ect. Room service for cleaning was 1x a week, but anything you needed was given on...More
Can’t believe seeing snow at Hilton Head S C but it did and I must say I was so glad to be staying at the Castlewood Suites they were excellent with keeping up to date on the storm and had everything there to make our...More
Such friendly, hospitable, welcoming employees. Theresa, Rhonda and the head maintenance man were so welcoming. A very clean, quiet, comfortable room. Had everything we could possibly need for our one night's stay. Only negative was the disinfectant smell entering the lobby area. I believe this...More