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Hampton Inn & Suites Charleston / West Ashley

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Hampton Inn & Suites Charleston \/  West Ashley
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790 Reviews from our TripAdvisor Community

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Showing 786: English reviews
Reviewed 3 days ago NEWvia mobile

I stay here every other week, and the staff and service is always phenomenal. Happy hour from 5-7 with a locally crafted beer on tap is an added plus. There is no other place to stay in the Low Country!

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Helpful?
Thank Johnny1326
HOTEL’S FAVOURITE REVIEW
Reviewed 17 September 2016 via mobile

My wife and I are vacationing down in Charlestown from Kansas City and staying here at the Hampton Inn & Suites. It's an older hotel but the staff is friendly and the room is very comfortable. This is only our 2nd night here at the hotel, staying for a week and I like it. My recommendation if your bringing a...

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Helpful?
Thank Glock A
About Hotel's Favourite Review
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you for your kind comments about our hotel. We are happy to hear that you felt comfortable while staying with us! We surely hope you will continue to stay with us in the future.

London, Canada
Reviewed 4 days ago NEW

service exceptional suggestions for restaurants...perfect suggestions for touristy stuff...excellent Bed was a little too soft for me but that's not the hotels fault. Excellent value for your dollar Easy in easy out location, a short drive to everything

Review collected in partnership with Hampton
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Thank tomdU1071LY
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you for taking the time to give our hotel a thoughtful review. I'm glad you enjoyed your stay with us and that our staff was able to give you some excellent restaurant suggestions! We hope you will come visit again so we can send you to another amazing dining spot!

Charlotte, North Carolina
Reviewed 5 days ago NEW

Exceptionally clean, bright and open. Staff is world class, friendly and helpful. Decor of hotel is very inviting and airy. Room was great-clean and perfectly made up. We would definitely recommend this hotel and the location off Highway 17 was great-a straight shot to downtown Charlotte and easy to find.

Review collected in partnership with Hampton
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Helpful?
Thank williamwO1743UW
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you for taking the time to give our hotel a positive review! We are happy to hear that you enjoyed your stay with us. Hope to see you again in the future!

Asheville, North Carolina
Reviewed 1 week ago

This was the worse stay ever at any hotel or anywhere I've ever been. Toilet was clogged, towels looked used and dirty hand prints on them that looked wet and used, hair all over bathroom and the room needed updated very badly and room smelled awful had musky dirty smell, breakfast was terrible food tasted bad . We came for...

Review collected in partnership with Hampton
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Helpful?
Thank Carla B
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you for taking the time to give our hotel a thoughtful review. Per our discussion, we did compensate the room you paid for, and we have spoken to the shuttle driver who was working that day. This type of service is completely unacceptable, and I can assure you that we will not continue to work with someone who does...

Walterboro, South Carolina
Reviewed 1 week ago

Me and my boyfriend stayed here for his birthday and our stay was great! Everything was perfect from the cleanliness of the room down to breakfast. My only suggestion is the lady that checked us in could be a little more welcoming and smile. Other than that, great hotel!

Review collected in partnership with Hampton
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1Thank Kimberly M
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you for taking the time to give our hotel a warm review. We are elated to hear that you enjoyed your weekend with us! We hope your boyfriend had a wonderful birthday, and we hope you will come back to visit again in the future!

North Augusta, South Carolina
Reviewed 2 weeks ago

This was a great hotel. The staff was friendly and accommodating. The rooms were clean and spacious. The hotel is centrally located so you are not far away from downtown Charleston, North Charleston, the beach, West of the Ashley, or Mt. Pleasant.

Review collected in partnership with Hampton
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Thank S G
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thanks for your kind words about our hotel! We are glad you felt welcomed while staying with us. We hope to have the pleasure of welcoming you again in the future!

Myrtle Beach, South Carolina
Reviewed 2 weeks ago

Very nice room and very pleasant staff. Enjoyed the free breakfast. Bathroom was clean and amenities stocked. Great location and ease of parking. Clean, comfortable beds. Furniture and carpeting n excellent shape.

Review collected in partnership with Hampton
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1Thank Sandra T
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you for taking the time to give our hotel a positive review! We are all so happy to hear that you enjoyed your stay with us. Hope to see you again sometime in the future!

Easley
Reviewed 3 weeks ago

This is one of my favorite places to stay. The Staff is second to none. The hotel is also close to food, shopping and multiple beaches and other must see spots Charleston has to offer. The rooms have been renovated recently, also.

Review collected in partnership with Hampton
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Helpful?
1Thank John W
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you for your positive review, Mr. Withrow! We love having you stay with us and are so glad that we are your home away from home! Look forward to seeing you again in the future.

Reviewed 3 weeks ago via mobile

I have stayed at Hampton Inn's on many occasions and have slways been extremely pleased with the accomodations, however, i was disappointed this time. First, the Director of Sales was not very friendly or helpful. I spoke with her on two occasions and each time she appeared annoyed to answer questions. I gave her the benefit of the doubt the...

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Helpful?
1Thank DeMett J
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you for taking the time to give our hotel a thoughtful review. I do apologize about your negative encounter with a member of our staff. We will be sure to do some extensive training with our staff so that we can make sure experiences like this do not continue to happen. We certainly strive to create a much better...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Hampton Inn & Suites® hotel in Charleston/West Ashley is near downtown historic Charleston, off of Highway 17, close to Citadel Mall, golf courses, and West Ashley historic plantations. Wake up to a free hot breakfast before venturing out in Charleston. ... more   less 

Additional Information about Hampton Inn & Suites Charleston / West Ashley

Address: 678 Citadel Haven Dr, Charleston, SC 29414-5642
Region: United States > South Carolina > Coastal South Carolina > Charleston
Price Range: £104 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Charleston / West Ashley 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hampton Inn And Suites Charleston / West Ashley
Hampton Inn & Suites Charleston / West Ashley Hotel Charleston
Hampton Inn West Ashley
Charleston Hampton Inn
Hotel Style:
#16 Business Hotel in Charleston
#25 Romantic Hotel in Charleston
#25 Family Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Charleston / West Ashley staff and other travellers.
16 questions
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North Carolina
over a year ago
Hazlet, New Jersey
over a year ago
Simpsonville, South Carolina

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Questions? Get answers from Hampton Inn & Suites Charleston / West Ashley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd number rooms overlook the pool.”
 of 5 bubbles 699ericw, 21 Jan 2017 | Read review
“I was on first floor, which was great.”
 of 5 bubbles tonivg, 3 Dec 2016 | Read review
“All rooms good”
 of 5 bubbles Spicysince2001, 2 Dec 2016 | Read review
“High floors are quieter.”
 of 5 bubbles Jack2960, 25 Oct 2016 | Read review
“It is a quiet hotel”
 of 5 bubbles A9218ASjamesl, 30 Sep 2016 | Read review
5 of 5