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Extended Stay America - Columbia - West - Stoneridge Dr.

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Traveller (14)
Room & Suite (11)
Dining (1)
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Overview
  • Excellent18%
  • Very good12%
  • Average24%
  • Poor12%
  • Terrible34%
3 weeks ago
“Never Again”
29 Jan 2018
“Rough 3 nights”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair access
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (74)
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1 - 5 of 74 reviews
Reviewed 3 weeks ago via mobile

When I pulled into the parking lot, there were people outside smoking pot. The first room I was put in had no working air conditioner and smelt horrible! I went back to the lobby and the guy walked outside to goof off with the smokers....More

Thank jdshorey
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 3 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 13 April 2018 via mobile

This hotel is consistently pleasant, efficient, and comfortable. I have been staying at this hotel since August of of 2017 and I always feel welcome and my needs met. The staff is always accommodating and very helpful.More

Thank antcbrown
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 13 April 2018

Thanks so much for confirming to future travelers what a great choice we are. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with the service provided by our courteous associates. It was a pleasure hosting you at Extended...More

Reviewed 7 April 2018 via mobile

Extended Stay is an excellent place to lay your head for a day, or an extended stay. With the kitchen alone, makes it feel like a remnant of being at home. Clean rooms, and courteous service that's not overbearing to your sense of privacy, makes...More

Thank Johnathan222
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 7 April 2018

Johnathan, thank you very much for sharing the review of your experience at Extended Stay America. We are thrilled to know you liked our offerings and that our excellent service made your stay a memorable one. It was a pleasure serving you, and we look...More

Reviewed 19 March 2018

Literally only hotel I could find. Place is a dump. First room had pile of kitty litter on floor. No tv remote. When I went to leave there were 5or6 adults in parking lot getting high with their very young kids standing by.More

Review collected in partnership with Extended Stay
1  Thank MARGARET L
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 20 March 2018

Margaret, thanks for being our guest. We sincerely apologize that you experienced so many difficulties during your stay with us. Your feedback is important to us, so it has been discussed with our team to step up their game and work more diligently going forward....More

Reviewed 31 January 2018

Good clean rooms quiet good atmosphere great customer service definitely will visit again.P.s. the front desk operators really work hard to make sure my stay was pleasant everything ran smoothly!!!!!!!More

Review collected in partnership with Extended Stay
Thank denardh2018
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 1 February 2018

Denard, thank you for the nice review of Extended Stay America. We are delighted to read we met your expectations, and that you had a pleasant stay with us. Thanks again for being our guest, and we look forward to welcoming you back on your...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$63 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$63 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (14)
Room & Suite (11)
Dining (1)
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Room Tips
"Don't stay here!"
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"First floor rooms marginally better"
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"Have no idea if you could find a good room."
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"Suites have a separate bedroom with a door. All have kitchens!"
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