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Hilton Garden Inn Florence

Traveller (81)
Room & Suite (43)
Dining (13)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
We are conveniently located at the intersection of I-95 and I-20 near the Magnolia Mall, Florence Civic Center and Swamp Fox Cinema. Also in the immediate area are a variety of restaurants and other shopping venues.Our free, 24 hour business center offers guests complimentary copy, fax, secure remote printing and computer processing equipment. Our property has 186 well designed guest rooms with an oversized work desk and ergonomic Mirra chair by Herman Miller, plus complimentary wireless, and wired high speed internet access. In addition, each room offers a refrigerator, microwave and coffee maker.You will appreciate our comfortably casual restaurant, The Garden Grill & Bar. We offer breakfast and dinner service plus nightly room service. Our Pavilion Pantry carries a variety of microwavable foods, snacks and sundries and is conveniently located near the front desk. Other features include a saltwater indoor pool, whirlpool and fitness room. Valet and guest laundry are also available. Hilton Garden Inn Florence is glad to offer our guests Electric Vehicle Charging Stations.
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Property amenities
Pool
Free parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room service
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
62Somewhat walkable
Grade: 62 out of 100
33Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
932Reviews
124Photos
10Q+A
83Room tips
Traveller rating
  • 605
  • 216
  • 65
  • 23
  • 23
Time of year
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Popular mentions
We checked in and the room was nice. After driving around for about 30 minutes to find something to eat, we ended up back at the hotel and in the dining room. (There was a CDB/Travis Tritt concert in town and the place was packed). My husband loves a philly cheesesteak
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Response from James T, Manager at Hilton Garden Inn Florence
Responded today
Thank you for taking the time to share your experience about your recent stay at our hotel. We regret that we were not able to provide you with the quality of food you expected. We do not serve Steak-ums. Yet it is a chopped sirloin We are constantly working to improve our hotel and your comments will help us improve in this area. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, James Timmons Food@ Beverage Manager Hilton Garden Inn james@raldex.com 843-432-3001
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Hotel's Favourite
This hotel was a welcome sight off of 95. The lobby is clean with many areas offering coffee, oatmeal, cookies and flavored water to guests. The furnishings were upscale and the hotel was very clean. We ate in the restaurant as we were to tired to go out and were very
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Response from CHERYLB2877, executive housekeeper at Hilton Garden Inn Florence
Responded 4 weeks ago
thank you for your response to our hotel. we are pleased to know that you enjoyed your stay. thank you for letting us know that the rooms were clean. as housekeeper I am glad that we did a good job.
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Wonderful staff. Beautiful rooms and lots places to eat nearby. It was a weekend birthday getaway. I'm local and reserved a room at another hotel in town but was turned away because i was local. I went there and they booked me with no problem.
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Response from Rob W, Front Office Manager at Hilton Garden Inn Florence
Responded 3 days ago
Dear StephaniewY2636GF, Thank you for taking a moment to share your experience. I am happy to hear you found the overall hotel stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
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This is a standard Hilton Garden property. It is well kept and close to I-95. Excellent for a quick overnight on the way to Florida or points south. It is in a grouping of hotels serving the near-by Florence Convention Center. If there is an event at the convention center, I
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Response from Rob W, Front Office Manager at Hilton Garden Inn Florence
Responded 1 week ago
Thank you for taking a moment to share your experience. I am happy to hear you found the overall hotel stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
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We stayed here on our way to Disney. It was about the halfway mark for us. Our room was very clean and spacious. The hotel was clean, modern and all staff we encountered were friendly and helpful. We enjoyed a great breakfast before we left. We would definitely stay again if we
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Response from CHERYLB2877, executive housekeeper at Hilton Garden Inn Florence
Responded 2 weeks ago
thank you for letting us know that you enjoyed your stay. we appreciate that all our guest and their comments. glad you thought the hotel was clean.
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Dirty water
larger two bed room
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Heard you recently had bed bugs! True
I did not hear for such a rumor...this hotel was totally clean when I visited!!!
0 votes
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Yes we have rooms with hot tubs. They are listed under the room types at time of reservation.
1 vote
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Do you allow registered ESA Service Animals under the ADA (Americans with Disabilities Act?)
The staff was friendly and accommodated our request. By doing so they retained a long time client. I'm glad I called the front desk and inquired of them directly.
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What are the restaurant hours?
5 PM to 10 PM every day
1 vote
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I know room service is only in the evening. I believe from around 5 - 10 p.m. Breakfast I think is 7 to 10 a.m. I only had dinner in my room but didn't go down for breakfast. Dinner was excellent.
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12
"Do not dine in their restaurant!"
"Ask about the noisy fan and if it has been fixed."
"I was on the 2nd floor and the rooms very very quiet."
"Do not use their dining facilities, needs work on quality of food."
"7th is top floor, you can use floor/room map to choose ahead."
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PRICE RANGE
US$127 - US$182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn florence hotel florenceflorence hilton garden innhilton florence
LOCATION
United StatesSouth CarolinaFlorence
NUMBER OF ROOMS
186
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