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Extended Stay America - Greenville - Haywood Mall

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Extended Stay America - Greenville - Haywood Mall
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59 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Greenville - Haywood Mall
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Showing 58: English reviews
Reviewed 11 October 2014

this hotel is not worth the money....this will be my 1st and last time with this chain 1. room was large 2. bed very comfortable 3.needs renovating very bad, 4. shower was filthy with mold.. 5. took photos with cell and took to the front desk all i got was sorry will send house keeping but tols her not to...

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Helpful?
1Thank edward c
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about the room size and bed comfort; however, we apologize that your shower had cleanliness issues. As this hotel’s manager, I can assure you that I have reviewed our cleanliness procedures and standards with our housekeeping staff to ensure that your experience is not repeated. We...

Raleigh, NC
Reviewed 28 September 2014

We chose this property because my son haas food allergies & being able to cook our own meals is important. The property is dated, in need of remodeling & the hallways & lobby reek of cigarette smoke. Thankfully our room did not. The room was reasonably clean although the kitchen walls are yucky - I am assuming they are stained....

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Thank pugzmama
Reviewed 20 September 2014

The best part was the size of the room. The odd thing was that there was a full kitchen with just a dish towel-no cups, plates, flatware, etc. Luckily we had 2 travel mugs for coffee. Also did not notice there wasn't an elevator and the trek up 3 flights of stairs wasn't easy with luggage. PS: The front desk...

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Helpful?
Thank debmcd
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you for taking the time to provide feedback on your stay. I appreciate your comments about your spacious room and helpful staff; however, I am sorry to read that our in-room kitchen amenities did not meet your expectations. We do provide dishes and cookware upon request free of charge. I apologize if that was not communicated to you at...

Pittstown, New Jersey
Reviewed 9 July 2014

Well, I have mixed feelings. I stayed year one night for business meetings in the city. Clearly a convenient location only a minute or two from I385 taking you straight into the city. Numerous restaurants arguably walking distance from the hotel. The Haywood Mall arguably is also walking distance. The desk clerk was very good -- efficient, and friendly. Even...

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Helpful?
Thank NJ_Visitor
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you for taking the time to write a review of your stay. We are glad you found us conveniently located and our staff friendly; however, we are very sorry for the condition of your room and the public spaces. We will be working with our housekeeping staff to ensure that all areas of our hotel are cleaned to our...

Reviewed 27 June 2014 via mobile

I travel a lot. More than I want too so I know a good experience when I have one. Chelsea (I think she's the manager. If she isn't she should be) and her staff made me feel like a million bucks. Next time I'm in Greenville you can find me here.

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Thank Big Jon E
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you for taking the time to write a review of your stay. We are thrilled that our staff made you feel like a million bucks. We pride ourselves on customer service and are glad that we took care of you during your stay. Thank you again for sharing your comments with us. We look forward to hosting you again...

New York City, New York
Reviewed 26 June 2014

My son left a piece of lego on the floor which i then of course stepped directly on, As anyone with a central nervous system knows this is the most painful experience known to human kind, thank GOD the same can't be said for my stay at Extended Stay, completely painless, incredibly comfortable and alot cleaner than the language that...

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1Thank Dandaman1904
Greenville, South Carolina
Reviewed 25 June 2014

This is my 3rd time being here. There is no much improvement to the facility. The staff as always, very friendly, helpful and will try to help you with everything they can do. The food smell still can be found in the way to the rooms. Sometimes the soap vending machine do not have soap in 1 or 2 of...

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Thank TRAVELERL6918BK
Boston
Reviewed 10 June 2014

Chelsea checked me in, I think she was the manager. She was very kind and accommodating... always smiling. Made the place welcoming right off the bat. She also helped me with directions since it was my first time in town. The room was a little outdated as far as the decor but very clean. The bed was so comfortable and...

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Thank Kitteh55
Manager_11525, General Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you for sharing your experience with us. I am thrilled to hear about the excellent service and clean room you received. The team and I appreciate your positive remarks. We hope to see you again soon!

PA
Reviewed 8 April 2014

I just needed a place to crash for 3 days. Knowing I wouldn't be spending much time in the room, I thought this would do. The desk staff were nice, although the room was not. It was damp, smelly, and just dingy. There were stains on the walls, the sofa was filthy, the bathroom had not been cleaned and I...

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Helpful?
Thank aag926
Manager_11525, Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the odors and the level of cleanliness in your room. I am working with the staff to improve cleaning procedures to ensure your experience is not repeated. Please know, while we do not offer toiletries in our guest rooms, we...

Myrtle Beach, South Carolina
Reviewed 7 March 2014

I stayed at this ESA for over a month during a renovation. The staff was excellent and I was extremely pleased w/ the cleanliness of the rooms. Prime location near shopping and various restaurants, everything is within walking distance.

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Thank Ladybug1993
Chelsea B, Manager at Extended Stay America - Greenville - Haywood Mall, responded to this review

Dear Ladybug Thank you for your review of our hotel, the Extended Stay of America in Greenville, SC. I am extremely pleased that you had such an enjoyable stay with us. Providing clean rooms and excellent service is what we strive for everytime a guest walks thru our front door. I will be sure to share your comments with my...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Greenville - Haywood Mall

Address: 530 Woods Lake Road, Greenville, SC 29607 (Formerly Studio Plus Deluxe Studios )
Region: United States > South Carolina > Greenville
Price Range: £71 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Greenville - Haywood Mall 2.5*
Number of rooms: 72
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Also Known As:
Studio Plus Greenville
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Greenville - Haywood Mall staff and other travellers.
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Questions? Get answers from Extended Stay America - Greenville - Haywood Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Off from the highway, there were no road noises”
 of 5 bubbles 471vicenteg, 14 Sep 2015 | Read review
“There is free wifi, but they say if you want a FAST connection, you must PAY $3.99 a day for it. Strange!”
 of 5 bubbles KRae1976, 11 Aug 2015 | Read review
“No elevator so make sure to get a room on the 2nd floor for easiest access. Smoking rooms are on the 3rd I believe so keep that in mind.”
 of 5 bubbles alexanderl693, 2 Feb 2015 | Read review
“don't waste your time”
 of 5 bubbles chrismN6534GK, 7 Nov 2014 | Read review
“do not come here until they do major work here”
 of 5 bubbles 26edwardc, 11 Oct 2014 | Read review
5 of 5