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Park Lane Hotel and Suites

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Park Lane Hotel and Suites
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582 Reviews from our TripAdvisor Community

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Showing 579: English reviews
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Virginia
Reviewed 1 week ago

The staff is wonderful and Park Lane is coming back. Its a dated hotel, but we experienced a clean room and comfortable beds. The location is very good about mid-island and we have stayed here before some time ago. Its a "VALUE" hotel given you can pay much much much more on Hilton Head if you want and Sonesta almost...

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Helpful?
1Thank Dmonday
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear guest: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are so happy to hear that you are a fan of Park Lane Hotel & Suites. Our staff works very hard to ensure all our guests have a pleasant stay and we love to hear when you do. We...

13dolphnfn
Reviewed 1 week ago

We came to Hilton Head for our anniversary and are VERY pleased with our choice to stay at this hotel. Pleasant staff, not a bad breakfast, and a GREAT kitchen. (the biggest we've ever had at a hotel) Highly recommend.

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Helpful?
Thank 13dolphnfn
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear guest: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are so glad to hear that you enjoyed your anniversary and vacation!!! Our staff works very hard to ensure all our guests have a pleasant stay and we love to hear when you do. Our hotel rooms are fairly...

Marietta, Georgia
Reviewed 3 weeks ago

I stumbled across this hotel using a popular hotel booking site several months ago. I was looking for a clean, comfortable, convenient and safe place to stay as a solo female business traveler. Since it wasn't a franchise I was familiar with, I initially felt a bit nervous about my first reservation. But, I thought it was worth a try...

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Helpful?
1Thank RoseLuvsRetro
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear guest: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. I was very pleased to read your feedback and wanted to thank you for the confidence you placed on us. We are so glad to hear that you enjoyed your vacation and the hotel and room amenities. Our staff works...

Florida
Reviewed 4 weeks ago

We got to Hilton Head a night before my family did for our summer beach vacation, so my boyfriend and i stayed here. Check in was kind of chaotic in that you just had to trust that the person who showed up after you didn't get checked in before you, because the people behind the counter weren't paying attention. Breakfast...

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Helpful?
Thank Emily C
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear guest: thank you very much for visiting Hilton Head Island last summer and for choosing the Park Lane Hotel & Suites. We are glad to hear that you enjoyed your vacation and the hotel and room amenities. Our staff works very hard to ensure all our guests have a pleasant stay and we love to hear when you do....

New York, NY
Reviewed 4 weeks ago

During my stay at Park Lane Hotel and Suites, construction has been going on starting early in the morning until early evening. It is incredibly noisy, dirty (dirt and sawdust everywhere), and you have to walk through the dirt to get to your car parked in the parking lot area that is not being dug into. They are not able...

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Helpful?
Thank manhattanchickie
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear guest, thank you very much for visiting Park Lane Hotel & Suites. I am very sorry to hear about your experience. We are working hard to make improvements to our property and I apologize for the dust created by the parking lot repairs. We are very excited about the renovation projects we are completing and hope that you can...

Reviewed 16 January 2017 via mobile

Full kitchen stocked, bathroom was small, cabinets need to remodeled... great tv selection, 5 to 10 min away from most things... pool and jacuzzi were closed... breakfast was continental... they brew Starbucks if your into that... when we got here there was someone cooking fried chicken that stunk up the whole hallway... there was also a dog on our same...

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Helpful?
Thank Massiel H
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear guest: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are glad you enjoyed our full kitchen and TV selection and hope that you can come back and visit us again! We will be doing major room renovations in the near future. Thanks for the feedback, we truly appreciate...

Chicago, Illinois
Reviewed 1 January 2017

Although the room needed some major updating and the bathroom is small....for the price you can't beat having a kitchenette! Everything worked fine and was clean. The continental breakfast was good. The staff was super friendly. The 24 hour Starbucks Coffee and Tazo hour tea was a great treat! I would stay there again....

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Helpful?
Thank Stephanie N
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear guest: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are so glad to hear that you enjoyed your vacation and the hotel and room amenities. We are pleased to announce that our rooms will be going through a full renovation during the 2017-2018 winter season. Hope you can...

Reviewed 31 December 2016 via mobile

Very dated hotel. No maintenance on duty. Did not know when they were returning. Bathtub drain did not work. Unable to use several electrical plugs. Old towels and bedspread. No toiletries. Buffet breakfast was the bare minimum

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Helpful?
1Thank Camille J
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear guest: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. I am sorry to hear about the issues you encountered during your stay at the hotel. Rest assured we will look into the issues you mentioned and make the necessary improvements. We hope you can come back and visit us...

Atlanta, Georgia
Reviewed 28 December 2016

Room occupied was very spacious. Great for group on extended stay (also couple/s) since it has a kitchenette. Quiet location helps in good night sleep. Friendly staff. Free breakfast not bad. Coffee also available at lobby all the time. Size of swimming pool not so big in relation to hotel capacity. Convenient location, close to businesses and island attractions.

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Helpful?
Thank weekender714
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear guest: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are so glad to hear that you enjoyed your vacation and the hotel and room amenities. Our staff works very hard to ensure all our guests have a pleasant stay and we love to hear when you do. We...

Reviewed 20 December 2016

We booked this place place in-seen...which we do often. Sometimes we are disappointed..not this time..they advertised 'pet friendly' and we are so pleased...great room with all the amenities ...great location....helpful attentive staff..reasonably priced

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Helpful?
Thank Peg I
Susana C, General Manager at Park Lane Hotel and Suites, responded to this review

Dear guest: thank you very much for visiting Hilton Head Island and for choosing the Park Lane Hotel & Suites. We are so glad to hear that you enjoyed your vacation and the hotel and room amenities. Our staff works very hard to ensure all our guests have a pleasant stay and we love to hear when you do. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Shaded by magnolia and palmetto trees, Park Lane Hotel sits in the center of the island, just minutes from beaches, shopping, and gourmet restaurants. The hotel caters both to those seeking relaxation and action, combining laid-back luxury with sports facilities including tennis courts, a basketball court, and a kids' playground. An arched driveway leads to the hotel's stately entrance, which is adorned with thick columns and white chimney stacks rising from a slate roof. Inside, each spacious suite features a full kitchen with granite countertops. Overstuffed armchairs and fireplaces create a cozy environment for unwinding. The Park Lane Hotel & Suites is the island's only all suite property with 156 rooms. Guests enjoy complimentary continental breakfast, high-speed wireless internet, outdoor pool and jacuzzi and is Pet Friendly! ... more   less 

Additional Information about Park Lane Hotel and Suites

Address: 12 Park Ln, Hilton Head, SC 29928-3409 (Formerly Residence Inn)
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range: £87 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Park Lane Hotel and Suites 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Park Lane Hilton Head
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Questions & Answers

Here's what travellers have asked, with answers from Park Lane Hotel and Suites staff and other travellers.
17 questions
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7 months ago
Brantford, Ontario, Canada
over a year ago
hcleghorn@cox.net
1 month ago
Johnstown, Pennsylvania

See all questions (17)

Questions? Get answers from Park Lane Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you get a loft room up and a little bigger kitchen down, traffic noise is not a problem.”
 of 5 bubbles Dmonday, 13 Feb 2017 | Read review
“Elevators are near the door on the building ends and the halls are long so pick a room near or far depending on your preference.”
 of 5 bubbles RoseLuvsRetro, 26 Jan 2017 | Read review
“Rooms close to lobby could be more convenient for guests with disability.”
 of 5 bubbles weekender714, 28 Dec 2016 | Read review
“We only saw our room.”
 of 5 bubbles Halsie, 1 Nov 2016 | Read review
“There are no good rooms”
 of 5 bubbles 140lynp, 24 Sep 2016 | Read review
5 of 5