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Hilton Garden Inn Hilton Head

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Traveller (117)
Room & Suite (118)
Pool & Beach (48)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Room service
Bar/Lounge
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Self-Serve Laundry
Wheelchair access
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Room features
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
Hotel links
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Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
37Car recommended
Grade: 37 out of 100
11Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
1,010Reviews
351Photos
14Q+A
99Room tips
Traveller rating
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Popular mentions
This is an attractive, well maintained facility with easy access. I liked my stay. The only criticism is about the dining. The food is quite good, as is the service. But the dining area is essentially the entire lobby. Also, in the morning you can't get just, say, a glass of
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Review collected in partnership with Hilton Garden Inn
Response from Allison M, General Manager at Hilton Garden Inn Hilton Head
Responded 4 days ago
Thank you for taking the time to review your stay with us on Trip Advisor. We are happy our first impression was a lasting one. We are happy our team provided outstanding service and that you enjoyed dinning with us. You are right regarding breakfast as we feature a cook to order breakfast vs. an ala carte or continental and am sorry that this did impact your stay negatively. Know we always want your next visit to be better and brighter then the last so please feel free to contact me directly if there is anything I can do to ensure your satisfaction. In the Spirit of Hospitality, Allison Martin General Manager 843.837.8111 Allison.Martin2@hilton.com
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Hotel's Favourite
I unexpectedly stayed at this hotel for over a week due to my mom’s hospitalization and unexpected death. The entire staff couldn’t have been nicer making sure I was okay and offering numerous hugs of comfort throughout this terrible ordeal. They became my family! Seeing how
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Response from Allison M, General Manager at Hilton Garden Inn Hilton Head
Responded 7 Nov 2018
Thank you so much for taking the time the time to share your experience with the world on Trip Advisor! We appreciate you taking the extra time as I am sure it has been limited recently with everything going on. We again are so sorry for your loss and are happy our staff was able to provide comfort during a difficult time. We believe in spreading the light and warmth of hospitality and are so happy we could brighten your stay! We are glad the room was comfortable and that we could provide you a fresh cooked meal during those late nights. We look forward to your return and please don't hesitate if there is anything I can do for you in the future! Thank you so much for your kind words regarding our entire team and for your outstanding review! In the Spirit of Hospitality, Allison Martin General Manager 843.837.8111 Allison.Martin2@hilton.com
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hands down the best Hilton Garden Inn I've stayed, all around great everything, especially made to order breakfast, free covered parking, free internet, digital key access too room 218 was awesomely large and immaculate
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Review collected in partnership with Hilton Garden Inn
Response from Allison M, General Manager at Hilton Garden Inn Hilton Head
Responded 5 days ago
Thank you so much for taking the time to let the world know just how awesome your recent stay was with us. We love showing off our bright hearted hospitality and are so happy your experience was a rewarding one. We appreciate you highlighting us on the cook to order breakfast and are happy our newly renovated accommodations left you satisfied. We look forward to welcoming you back the next time you return to Hilton Head and please feel free to contact me directly if there is anything I can assist you with. Thank you for your glowing review on Trip Advisor. In the Spirit of Hospitality, Ally Martin General Manager Allison.Martin2@hilton.com 843.837.8111
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We were greeted with a very warm welcome and the desk clerk was very friendly. The lobby was clean and gave you a sense of security. To access the elevator from the parking garage, you need to use your room key which I thought was very good. Breakfast was not included in my
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Response from Allison M, General Manager at Hilton Garden Inn Hilton Head
Responded 5 days ago
Thank you so much for taking the time to review your experience with us on Trip Advisor! We are glad our team provided you a warm welcome and that our lobby provided instant serenity upon entry. Safety and security is always a priority and we are glad we could provide you that sense of security all guests seek when traveling. Happy our accommodations and staff contributed to your outstanding stay as we look forward to your return. We appreciate you recommending us the world on Trip Advisor and please feel free to contact me directly if I can ever be of any assistance. In the Spirit of Hospitality, Allison Martin General Manager 843.837.8111 Allison.Martin2@hilton.com
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Crystal at the front desk welcomed us with her smile. She was very helpful to make sure guests were happy. Gave us directions , so informative, ready to make sure everything was pleasing to the guests. Every question she helped us with. Please recognize her and lovely
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Review collected in partnership with Hilton Garden Inn
Response from Allison M, General Manager at Hilton Garden Inn Hilton Head
Responded 1 week ago
Thank you so much for your recent review on Trip Advisor. We are glad Ms. Crystal provided you with outstanding service from the moment you arrived. We love being better and brighter then the rest and please know she will be rewarded for her efforts! We are glad our welcoming committee were reliable and ready throughout your experience. We look forward to hosting you again and please feel free to contact me directly if I can ever be of any assistance. In the Spirit of Hospitality, Allison Martin General Manager 843.837.8111 Allison.Martin2@hilton.com
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All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event Rooms
Our king non-smoking room was very spacious.
Keurig coffee service was greatly appreciated
Bottled water is $2 if you aren't a Hilton Diamond, Gold or Silver member.
Plentiful counter space for personal care items
Sparkling clean bathroom
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JoMae M's review detailing the nightmare experience at your hotel: I am a retired employee of AARP, for 25 years I traveled on behalf of AARP as the Brand Director and insisted on staying at a Hilton Hotel. For the past five years on personal/family travel, I have insisted on staying at a Hilton Hotel. But, this experience at Hilton Head, SC was devastating, I am in tears writing this letter for the way my daughter and I was treated. Let's start with Ms. Christina Yuschalk, Assistant General Manager. Ms. Yuschalk was very rude to my daughter and I. When we complained about the comfort of the bed, she said, "I forgot to tell you that there are knobs to make the bed comfortable." The beds we slept in felt like hard boxes, the beds sunked in the middle, the sheets and comforter was not the quality of Hilton Hotels. The Suite area had blood stains or what looked like blood stains on the carpet and we were afraid to use the area. We were told by Ms. Yuschalk, this was the only room available. I feel because of the color of our skin, she gave us the worst room in the hotel. She has a problem with service to African-Americans and desperately needs training. We watched her greet and service the Caucasian guests, with a smile and cheerfulness in her voice and even asked about their travel to the hotel. She needs training, not only an American History class, but diversity training as well. Ms. Yuschalk, expression and body language spoke volumes, saying, "You need to be behind this desk checking me into the hotel, instead of me checking you in." She never made eye contact, kept a frown on her face and very dismissive! When my daughter asked her about places to eat or visit. She did not want to converse with my daughter and directed her to a room with brochures. Please tell Ms. Yuschalk, the north won and my ancestors were freed. Also, share with Ms. Yuschalk, The Thirteenth Amendment to the United States Constitution, ratified in 1865, abolished slavery throughout the United States. My daughter and I are no longer considered property, we are human beings and expected to be treated as such. Our money is the color green! I'm interested in your course of action with Ms. Yuschalk! My course of action is to blog about this situation, discuss on Facebook and also advise Travel sites about my situation. I do not want another human being to experience what my daughter and I experienced. I am so glad, I changed my reservation from two nights and only stayed one! Allison M, Manager at Hilton Garden Inn Hilton Head: Thank you for sharing your experience with us on Trip Advisor. We appreciate your continued loyalty and support of the Hilton Brand and happy to see your support for the last 25 years! I am truly sorry that we were not able to deliver a restful night's sleep and am happy to report that we will be replacing all the king mattress in the hotel. We make it our mission to deliver a clean and comfortable experience and apologize for falling short. I know that Ms. Christina did personally follow up with you to ensure your satisfaction. Please accept my sincerest apologies and know if there is anything I can do further please feel free to contact me directly. Why does the Hilton Garden Inn at Hilton Head find their review satisfactory? Why does the Hilton Garden Inn at Hilton Head not take racism seriously?
My response to JoMae M: Hi there,I wish that you and your daughter did not have to go through an experience like that. The reason why I'm reaching out to you is because I just came across Hilton's online response to your review, and it's truly left me speechless. I see that a Hilton employee reached out to you privately prior to the statement they made on your review. With that being said, I'd love to know if the person you had the private conversation with was as tone-deaf as the person who publicly responded to your review. Their statement is unacceptable in large part because they refused to address the racism you experienced in their hotel. I'm aware that this review and their response was three years ago, but this issue and issues like this are more prevalent now than ever. Shame on them. I'm not 100% sure but it looks like you might have been targeted based on the color of your skin, especially since you mentioned their shift in behavior towards white guests.
0 votes
Is there a hot tub on site and if so is it open year round?
Is there a hot tub on site and if so is it open year round?
Yes, I believe it is indoor
0 votes
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Does your hotel have a bar? Do you offer local shuttle service? Thank you.
Thank you so much for asking us a question on Trip Advisor! We absolutely have a bar opening at 5PM daily! Unfortunately our hotel does not provide any shuttle service. If we can answer anything else, just ask! In the Spirit of Hospitality, Allison Martin General Manager
0 votes
How far is your hotel from the beach area?
Thank you so much for reaching out to us on Trip Advisor! Our hotel is roughly 15 minutes from the beach centrally located to shopping and local eateries. In the Spirit of Hospitality, Allison Martin General Manager
1 vote
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"Away from the gym"
"Rooms towards the end were quieter."
"We were on the first floor and had no problems"
"138 is next to the fitness center and you can feel it in the mornings."
"Had small refrigerator in the room for left overs if needed."
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PRICE RANGE
US$121 - US$247 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn hilton head hotel hilton headhilton garden inn headhilton head garden inn
LOCATION
United StatesSouth CarolinaCoastal South CarolinaHilton Head
NUMBER OF ROOMS
104
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