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Poor customer service.... old and outdated furniture, holes and stains in walls... the hallways stink, the elevator is disgusting, even the entry to the hotel makes u want to turn around. Don’t... just don’t.
Once again stayed at the Sandcastle. It's so nice when people remember you. Even the housekeeping staff said "welcome back". Not sure what is wrong with some people. They obviously have not stayed many places at the beach. Hotels inland are so different. The rooms...More
I was looking for an inexpensive hotel with an ocean-view room on the Grand Strand and found it. Very no frills. The room was always damp. The staff tried to be nice, but their efforts were obvious. The registration process was terrible: They didn't seem...More
Very friendly staff. Large accommodations for 5 people. Small kitchen area. Just the right size for a short visit. Ocean front views. Nice balcony for your morning coffee or evening drink. Sitting room had a Murphy bed, which was a nice change from the standard...More
We really liked it! The room was very clean and the bed was comfortable, and let's face it that's the most important thing. It was a little cool to get into the pools and the inside pool and hot tub was constantly full of small...More
We were required to pay a $200 "security deposit" per person, in cash. They refused to refund it to us when we checked out saying they had to see if we had broken the rules and then we were handed a poorly drafted letter... More
We were required to pay a $200 "security deposit" per person, in cash. They refused to refund it to us when we checked out saying they had to see if we had broken the rules and then we were handed a poorly drafted letter (please see my picture of this letter attached to my review). They said they'd mail it to us later. That was a month ago and we have not received anything from them.