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Charleston Grand Hotel

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Charleston Grand Hotel
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174 Reviews from our TripAdvisor Community

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Showing 171: English reviews
Reviewed 2 weeks ago

The hotel probably used to be a "grand hotel" and most of the amenities are still there but the whole place is not very well maintained. It looks rather shabby and the staff at the reception doesn't seem to be very interested. If not rude ... The wifi is not reliable and the breakfast room is extremely small and ill...

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Helpful?
Thank Bart d
Ontario, Canada
Reviewed 4 weeks ago via mobile

Poor state of repair. Front automatic door and Elevator didn't work when we checked in. Walked up 4 flights of stairs Did provide help to carry bags after we got 1/2 way up. Friendly helpful staff. Room phone didn't work (jack hanging loose from wall). 2 of 4 exercise machines didn't work. Laundry soap dispenser jammed and not accessible. No...

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Thank Val F
Rocky Hill, Connecticut
Reviewed 4 weeks ago

This is an excellent place to stay at a reasonable price outside Charleston historic district. We chose this place as historic district hotels were over-priced. The bed was really comfortable and the bathroom had an ample space. It is close to Magnolia Plantation and Middleton Place. TV provided was a 50 inch, which was eye-catching. On the downside - the...

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Thank Arnab_Nag
Richmond, VA
Reviewed 4 October 2016

The hotel is located easy on/off highway 26. It is about 5 miles from downtown located in a more industrial area. Google maps indicated there are food places 5 - 10 within the hotel (we ate downtown). There is a pizza place that has salads, wings, sandwiches etc and they deliver late night. The room was clean and quiet. Pool...

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Thank gungal
Rahway, New Jersey
Reviewed 28 September 2016

It's not in the best area a little run down more industrial may have been nice in it's heyday but I could tell that management is trying hard to make it pleasant on the inside. Rooms were clean they need to change the carpet I could tell they shampoo it often maybe to often to keep it a little longer....

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Thank meredith m
Faulk44, General Manager at Charleston Grand Hotel, responded to this review

Ms. Meredith I do apologize if I came off as a drill sergeant at times my military background sneaks out without my noticing. We are in the early stages of renovation ideas and hopefully if your group visits us next year you will see some new changes on the inside. The county is looking into sprucing up the neighborhood as...

Townville, South Carolina
Reviewed 25 September 2016

I used the pics of the newly done renovation to pursuade me, and I'm glad I did. The hotel was great. Convenient to everything. Very tasteful renovation that would rival a Sheraton or Hilton. Personable staff. Everything that you expect including a gym, pool and breakfast. I'll definitely stay here again.

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1Thank tomburriss
Faulk44, General Manager at Charleston Grand Hotel, responded to this review

On behalf of our entire staff here at the Charleston Grand we thank you for your kimnd words come visit us again the very near future

New York City, New York
Reviewed 21 September 2016 via mobile

Stayed only one night. Large room with extra chairs, couch and table. Clean, nice staff (Britney was very kind) and a -very- essential breakfast. Free wifi, cheap shuttle to the airport and downtown. Hotel is not a young boy anymore and clearly screams for renovation works.

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1Thank Fabio_NY
Faulk44, Manager at Charleston Grand Hotel, responded to this review

We thank you for your kind words especially Britani who is new to the staff. We are in the process of setting renovation goals for the end of the year we try to make the inside experience a memorable one

Reviewed 18 September 2016 via mobile

Everything was nasty and dirty... Sheets were looking like they were never changed before... Swimming pool is nothing like the pictures showed.... Customer service was ok.... Parking lot wasn't clean.... Hotel from the front looked old

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Thank Милая В
Faulk44, Manager at Charleston Grand Hotel, responded to this review

On behalf our the entire staff we sincerely apologize your stay wasn't pleasant. I assure you we change the sheets on a daily basis and the pool is the same one in the photos. I have addressed the cleanliness of the parking lot with the lot attendant to ensure that it is done first thing every morning. We appreciate your...

hendersonville, North Carolina, USA
Reviewed 9 September 2016 via mobile

The front desk staff were very helpful when I realized that booking.com had not booked us 2 rooms but charged us for them.The staff knew exactly how to handle the situation. Next time i will be checking the reservations before the vacation. The room was okay, smelled somewhat musky and damp. We left our vehicle near the at a front...

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Thank glassangeld
Faulk44, General Manager at Charleston Grand Hotel, responded to this review

I am pleased that the staff was able to correct your booking situation. I have passed on your comments to housekeeping for correction and we hope you come cruise in Charleston again and let us make it an even better experience

Reviewed 14 August 2016 via mobile

My family and I checked in even after thinking that the area was sketchy. We got to the room found the drops of blood on the toilet, pubic hair on the bathroom floor, and used soap still left in the shower. The non smoking room reeked of cigarette smoke and the air conditioner did not work. The hotel offered for...

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1Thank Jon R
Faulk44, Manager at Charleston Grand Hotel, responded to this review

On behalf of the entire staff we sincerely apologize that your stay was less than perfect. I have had a meeting with the housekeeping staff to ensure that this never happens again to any of our guest in the future the staff usually works diligently to ensure each guest has a clean room this unfourtunately was an isolated incident

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Charleston Grand Hotel (formerly Clarion) under new management and ownership is centrally located in the heart of North Charleston, SC. Just minutes away from Downtown Charleston and The North Charleston Coliseum, makes our hotel a very convenient choice. We offer you a variety of room choices and amenities. We take pride in great customer service to go along with an enjoyably comfortable stay. It is our goal to make sure that you leave happy. So if there is anything that we can do, please let us know. Thank you for making Charleston Grand Hotel your choice. ... more   less 

Additional Information about Charleston Grand Hotel

Address: 3640 Dorchester Rd, North Charleston, SC 29405-7569 (Formerly The Historic Grand Hotel)
Region: United States > South Carolina > Coastal South Carolina > North Charleston
Price Range: £62 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Charleston Grand Hotel 2.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Clarion Hotel North Charleston
Clarion Hotel Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Charleston Grand Hotel staff and other travellers.
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Questions? Get answers from Charleston Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you a light sleeper ask for a double or suite king rooms face a train track”
 of 5 bubbles meredithm775, 28 Sep 2016 | Read review
“Pay a little more and get closer to town.”
 of 5 bubbles caseymimi2, 4 Jun 2016 | Read review
“The rooms in the back you hear the train the room in the front you hear traffic till 10 PM. Just turn the TV you be fine.”
 of 5 bubbles gloriac95, 15 Apr 2016 | Read review
“Plan far ahead.”
 of 5 bubbles 145vickieh, 6 Apr 2016 | Read review
“They do have smoking rooms.”
 of 5 bubbles Nikkihem, 7 Mar 2016 | Read review
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