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Rushmore Shadows Resort

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Rushmore Shadows Resort
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63 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Cheyenne, Wyoming
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 August 2016

I needed to move closer to the city because my husband had a medical emergency. Even though it was almost Rally time, they had room for me and were willing to accommodate me for however long I needed. When my stay was cut short because my husband was transferred, they were gracious about that as well. I stayed in the... More 

Helpful?
1 Thank Kathy E
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 August 2016 via mobile

As members we were aware of amenities and spoke highly of the resort. We were traveling with another member family and their guests in another camper. We realize that they don't reserve sites in advance , but even though we requested to be kept together both when we reserved AND when we checked in, we were split up. Also, reservation... More 

Helpful?
Thank Lori L
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

Thank you so much for taking the time to let us know about your experience checking in at Rushmore Shadows Resort. We apologize that you and your guest did not have sites as close together as you would have preferred. We do pride ourselves on customer service and we want every experience, at every one of our properties, to a... More 

Spencer, Iowa
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 July 2016

Do not book this place under the false pretense that you will receive free nights in exchange for attending a 90 minute presentation. They will find a way to "disqualify" you from their offer. We received a folder of information from our RV dealer after we bought our most recent RV. I will be calling the dealership owner, a personal... More 

Helpful?
Thank ajkq
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

Obviously, it sounds like there were several misunderstandings and we do apologize for not meeting your expectations! All of the promotional stays (which you were staying under) do require that both spouses attend the presentation to learn about our Resorts and what our membership has to offer. There is no obligation to purchase. While we do make every effort to... More 

Casper, Wyoming
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 July 2016 via mobile

We visited this resort as part of a perk given to us when we bought our camper. The brochure we were given was from Rushmore Shadows and stated we'd receive 20 free nights, no obligation other than listening to a 90 minute sales pitch. We booked four nights and that's where the hassle began. It took four calls to get... More 

Helpful?
Thank Jmw0161
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

We are sorry to hear of the issues you experienced during your stay with Rushmore Shadows. This level of customer service is certainly NOT the standard to how our Staff is trained. On all of our promotional stays we do require that both spouses attend a presentation about our memberships (We are not a timeshare) and there is absolutely no... More 

1 review
Reviewed 24 July 2016 via mobile

Really nice campground, clean cabins, and great customer service! The ladies at the front desk are polite and friendly, and the staff will do just about anything to make sure that their guests are happy and taken care of. We had a really great visit and will definitely be returning soon! -The Reynolds Family

Helpful?
Thank Lindsay H
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

Thank you so much for taking the time to leave Rushmore Shadows Resort a 5 STAR rating and review. We're so happy we met your vacation expectations and hope you packed up some wonderful memories to take home with you. Safe travels- Adventure Awaits! More 

1 review
Reviewed 17 July 2016 via mobile

We just spent a week at Rushmore Shadows and loved it, this was the first time using my coast to coast membership and I couldn't be happier with our choice! It's close proxmity to area attractions. Check in process was quick and easy and all staff we encountered was pleasant. The fenced in bark park was a favorite with our... More 

Helpful?
Thank Jessica H
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

That's awesome! We're so glad to hear your stay with us met your expectations. Coast Resorts is a fabulous way to economically see the United States. All of your comments have been passed on to our staff. This fall we are looking forward to adding trees to our brand new, full hookup, 50 amp concrete pad RV sites. Thanks for... More 

A TripAdvisor Member
Reviewed 16 July 2016 via mobile

We called to book a campsite here with trees and fire pit, when we showed up we were given a spot next to the highway with no fire pit no trees and no discount. We asked for a discount but they expected full price for what looked like a parking lot next to an extremely busy highway! Extremely rude staff,... More 

Helpful?
Thank A TripAdvisor Member
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

We are very sorry to hear of this experience. Specific RV sites are not preassigned and the sites throughout our park are not all the same size. The intention is to look closely at what sites are available when a Guest arrives and to assign an RV site that best accommodates the size of their rig. Rushmore Shadows recently added... More 

Ada, Oklahoma
Level Contributor
9 reviews
4 hotel reviews
Reviewed 7 July 2016 via mobile

Very nice park/area, well maintained, and neat/clean. Roads are paved and RV "pads" concrete and level. Staff was very helpful, I would definitely go back. It is conveniently located near Rapid City, Mt Rushmore and surrounding activities.

Helpful?
Thank reektus
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

We're so glad you enjoyed your stay at Rushmore Shadows Resort during your trip to the beautiful Black Hills. There is so much in our area to see and do it's helpful to stay in a central location so that you don't spend your precious vacation time commuting! Safe travels to you and thank you so much for taking the... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 June 2016 via mobile

Large and spacious campground. Accommodates all types of travelers. Highly recommend. Concrete pads for RVs, pull thru and back in sites available. Friendly staff, clean, organized and wide open. Close to Mount Rushmore, Black Hills and more. Would stay again.

Helpful?
Thank Stacy G
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

Thanks for taking time to post a great review. We're so glad to hear you enjoyed your stay in the beautiful Black Hills and that Rushmore Shadows got to play a part in your vacation! Travel safe where ever you may roam! More 

Plymouth, Minnesota
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 June 2016 via mobile

We joined the Midwest outdoor resort club in Minnesota just a few months back. This is one of the resorts offered in that club and was our first time using our membership. At first I had a number of concerns due to the difficulty of getting the information about the resort, the facilities, in the cabins and lodges. To be... More 

Helpful?
Thank RonGr8
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

We're so glad you came from Minnesota to check out Rushmore Shadows Resort and the beautiful Black Hills! We work very hard to make sure all of our Guests feel at home when they come to visit. You made some good suggestions and we've shared those with our Staff. Hopefully this was the first of many great vacations for your... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking

Additional Information about Rushmore Shadows Resort

Address: Rapid City, SD
Region: United States > South Dakota > Rapid City
Number of rooms: 101
Also Known As:
Rushmore Shadows Hotel Rapid City
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Questions & Answers

Here's what travellers have asked, with answers from Rushmore Shadows Resort staff and other travellers.
3 questions
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Questions? Get answers from Rushmore Shadows Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are not a "member" you will be stuck out in the middle of the field with no trees and 8 feet of space between each RV.”
 of 5 bubbles ajkq, 25 Jul 2016 | Read review
“In July they will have the cement pads done, those should be nice once the trees grow.”
 of 5 bubbles rainbowgift, 7 May 2016 | Read review
“stay away from this place”
 of 5 bubbles macers13, 31 Oct 2015 | Read review
“Avoid this Camp Ground if possible.”
 of 5 bubbles stevenbK6610MK, 11 Sep 2015 | Read review
“Upgrade to a Lodge or stay in a cabin - the only way I'll camp. ;)”
 of 5 bubbles Bungda, 18 Jun 2015 | Read review
5 of 5