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Location is good, in Brentwood and within 1/4 mile of I-65 on ramp. As for the room, it was not very clean and not well maintained. The carpet had some kind of hair in many places, and the kitchen's wood laminate floor made my socks...More
Thank Jeremy D
Response from 00esa, Manager at Extended Stay America - Nashville - Brentwood - SouthResponded yesterday
Jeremy, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't...More
Decided to stay here for two nights while in Nashville. Got a room with 2 twin beds and a kitchenette with a full size refrigerator. They have everything you need for the kitchen at the front desk, all you have to do is ask. They...More
Thank Jane L
Response from 00esa, Manager at Extended Stay America - Nashville - Brentwood - SouthResponded 21 February 2018
Jane, it's a pleasure to read your fantastic review about Extended Stay America! We are pleased to know how much you liked your room and kitchenette! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your...More
I have always stayed with this company and for the most part have always had a good experience. However on this last trip to this particular hotel in Brentwood both myself and my girlfriend who had made the reservation experienced a number of insect bites....More
1 Thank Mickchange
Response from 00esa, Manager at Extended Stay America - Nashville - Brentwood - SouthResponded 16 February 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
If you can't fork out $200+ to stay downtown Nashville this is the place!
Nice room with kitchen. Best value and within 10 minutes or so from the Broadway bar district! No other hotel has this quality for this value price!More
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Response from 00esa, Manager at Extended Stay America - Nashville - Brentwood - SouthResponded 23 January 2018
Thanks for the 5-star review of Extended Stay America. We are thrilled to know our ideal location was the highlight of your entire stay and that we were able to meet your expectations at a great price. Thanks once more for your positive comments, and...More
Upon checking out, after I had already paid when checking in- I was told I owed $.27 for a “city room tax”. Now, 27 cents is nothing to be concerned over. However, why was this fee not charged when I swiped my card the first...More
Thank Jason P
Response from 00esa, Manager at Extended Stay America - Nashville - Brentwood - SouthResponded 2 November 2017
Jason, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve....More
I don't know about the showers but the property is substandard. I would STRONGLY advise to consider other properties. The room we stayed in was dirty, outdated, and generally a mess. There were people lounging around... More
I don't know about the showers but the property is substandard. I would STRONGLY advise to consider other properties. The room we stayed in was dirty, outdated, and generally a mess. There were people lounging around outside late into the evening. If it wasn't so late we would have gone somewhere else. Good luck if you stay there.