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BEST WESTERN Brentwood

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304 Reviews from our TripAdvisor Community

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Showing 303: English reviews
Jackson, Tennessee
Reviewed 3 days ago NEW

Will not stay anywhere else from now on when I'm out of town. The staff was fantastic, room very clean, everything we needed was available to us. Beds were very comfortable. This location was safe, convinent, and also has a variety of restaurants nearby. I plan on another stay here in June or July of 2017.

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Helpful?
Thank M2895ZQteresaa
johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review

Hello there, Thank you for staying with us in your recent trip. We do really appreciate your encouraging words. We look forward to see you again in our property

Knoxville, United States
Reviewed 3 weeks ago

For the money, this is hard to beat. Big rooms, clean, microwave and frig. In the Nashville market it is difficult to find a nice accommodation for under $ 150.00. Convenient to I-65 and downtown. Suites are available and perfect if traveling with family.

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Helpful?
Thank Carter S
johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review

Hello there, thank you for staying with us recently. We appreciate your review. Come back and see us again..

Desert Hot Springs, California
Reviewed 5 weeks ago

I'm disabled and requested 'no stairs'. Was assured at check in that that was the case but ALL units can only be accessed up a few stairs from the outside so NOT accessible for wheelchair. I left my rollator in the car. Having said that, the suites are large (was formerly an apartment complex), reasonably comfortably furnished (beds are excellent),...

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Helpful?
Thank Marilyn H
johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review

Hello there, Thank you for commenting on your recent stay with us. I appreciate your positive comment on us. There are 8 rooms that you can access without stairs in our hotel. I am sure that our front desk staff has offered you one if there was an availability. We will make sure that you will have of those rooms...

Greenville, South Carolina
Reviewed 31 October 2016 via mobile

We recently stayed here for two nights since we were attending a wedding nearby. Ray at the front desk was super!!! You would think he was renting rooms at the Taj Mahal. He went above and beyond and is definitely an asset to Best Western and your property. The room was nice and clean. Would have given a five but...

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Helpful?
Thank David R
johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review

Thank you for submitting your review for your recent stay with us. I greatly appreciate you for commenting on our employee and regarding the room and its cleanliness. I also apologizes for the inconvenience that you notified during your stay, however, we have lots of positive comments of our bed from other guests. Still we will look into it. Please...

Collinwood, United States
Reviewed 27 October 2016

During my stay Ray went out of his way to ensure that my stay was great! He was able to ensure that I had a ground floor room since I had several pieces of luggage to carry. He asked upon a return visit if I had everything I needed during my last stay and how my room was. I told...

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Helpful?
Thank Lori Q
johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review

Thank you for your feedback. We always make sure that our guest is having a great experience with our property and staff. We really appreciate the great and kind words that you have expressed for our employee. We hope to see you again. Have a good one,

Norfolk, Virginia
Reviewed 24 October 2016

My first experience in Nashville area was comfortable due to the Best Western Brentwood. Ray at the front desk was very welcoming, and understood my situation about my son's autism. Arrived early and staff prepared room for us. Good breakfast daily. Quiet room even though next to I-65. My room was on the first floor and you can hear footsteps...

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Helpful?
Thank gary0wens
johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review

Thank you for your feed back on your recent stay with us. I am sorry for that we could not exceed your expectation. I believe we will be able to take care of you beyond your expectations when you visit us next time. Hope to see you again with us

St. Louis
Reviewed 20 October 2016 via mobile

Was in a room on the bottom floor and had very loud neighbor above walking all during the night with squeaking floorboards. Recommend top floor room for this reason. Also, wi-fi didn't work and bathtub didn't drain properly. Was in the main building and it was clean.

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Helpful?
Thank dizney22
johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review

Hello there, I am really sorry that we could not exceed your expectations. We have already taken care of internet issues and installed 10 new access points in our buildings, therefore I do believe that you will not have any issues when you visit us next time. See you again with us

Reviewed 29 September 2016

We were in the main building, second floor. Room was quiet and comfortable. Arrived Friday, checked out on Sunday. The breakfast was solid, but the space is small- it filled up quickly. The coffee was great- always important! We'd definitely recommend it and stay there again.

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Helpful?
2Thank John M
johnly-jpt, Manager at BEST WESTERN Brentwood, responded to this review

Hello there, Thank you for staying with us. We really enjoyed having you here and also thank you for your encouraging words which really keep us moving for even much better service for our guests. Come back and see us again

Prairieville, United States
Reviewed 21 September 2016

I really was amazed. More than met my expectation. My room was pretty and clean. Staff was accommodating. I felt safe. Breakfast was a choice of hot (biscuits with sausage gravy, scrambled eggs, toast, warm or cold pastries, muffins, orange juice, uuuummmm good. Coffee was fresh. Atmosphere was very nice.

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Helpful?
1Thank Shirley F
Management response:

Hello there, Thank you for staying with us and appreciating our efforts to provide quality guest service. Hope to see you again. Have a good One

Memphis, United States
Reviewed 15 September 2016

I have stayed at this hotel three times in the past year and every visit was great. The rooms are nice, the staff is friendly, and the breakfast selection is awesome. It is conveniently located and close to several restaurants. I highly recommend this hotel.

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Helpful?
Thank James A
Management response:

Hello there, Thank you for staying with us. We value your time and stay with us every time you visit Nashville. People like you motivates us to continue to do the good work that we do to take care of our guest in a quality way. Thank you once again,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Brentwood

Address: 5581 Franklin Pike Cir, Brentwood, TN 37027-4363
Region: United States > Tennessee > Brentwood
Price Range: £78 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Brentwood 2.5*
Number of rooms: 46
Reservation Options:
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Also Known As:
Best Western Brentwood Hotel Brentwood
Hotel Style:
#1 Romantic Hotel in Brentwood
#4 Family Hotel in Brentwood
#6 Business Hotel in Brentwood
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Brentwood staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Accept the rec to eat at the Firebird Grill - it's excellent.”
 of 5 bubbles Marilyn_H_12, 2 Nov 2016 | Read review
“Easy Expressway on and off location”
 of 5 bubbles memixerWestTennessee, 2 Sep 2016 | Read review
“If you don't like climbing stairs, ask for a lower level room to minimize the number of stairs you will have to climb to get to it.”
 of 5 bubbles 774maxh, 15 Aug 2016 | Read review
“The rooms in the stand alone building (right in front of the office) are better choices”
 of 5 bubbles 567bijana, 25 Jul 2016 | Read review
“Mobility challenges must ask for first floor - no elevators; side doors get to upper floor faster.”
 of 5 bubbles Ladylobo01, 27 May 2016 | Read review
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