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All reviews home depot moores lane cinnamon rolls front desk the breakfast area nashville area beds were comfortable cool springs area outdoor pool late at night nice stay strip mall the young lady would stay here again would highly recommend this hotel minute drive up to date
Was traveling north with my family of three and stopped for an early night at Holiday Inn Express. Matt at the front desk was extremely helpful in checking us into our rooms and recommended things to do In the area appropriate for my young family....More
Generally a very up-to-date Holiday Inn Express. The room was comfortable, although the heating system was noisy. Bed was very comfortable. Breakfast was OK, but not great. Only apples for fruit. Very limited tea selection. Limited service to refresh the food with the large number...More
Date of stay: March 2019
Thank James C
Response from IHGService, Guest Relations Manager at Holiday Inn Express Brentwood-South Cool SpringsResponded 2 days ago
Hello James C,
Thank you for staying with us!
We aim to share simple pleasures and I'm glad you slept comfortably in our tidy rooms, and recognized how we maintain our facility.
I'm sorry for the disturbance caused by our HVAC units. I'll take note...More
As a longtime IHG Platinum member I could not be more disappointed in this stay. I made the reservation for the 1st night with a free night I had. The next night with reward points, for some reason this caused me to have two different...More
We’ve stayed here several times but this trip we felt cheated.
No fresh cookies.
Bathroom floor had dirt in corner.
And what the heck was this running down the wall next to the bathroom light switch!?
May have to find a...More
Date of stay: January 2019
Thank Judy S
Response from IHGService, Guest Relations Manager at Holiday Inn Express Brentwood-South Cool SpringsResponded 22 January 2019
Hello Judy S,
We recognize your time is valuable and greatly appreciate your feedback. I am terribly sorry your stay was not as great as what we would have wanted it to be. I wanted to send my deepest apologies for the multiple inconveniences you...More
Clean room, friendly staff and a solid continental breakfast, it's what you should expect in a Holiday Inn Express. The management was also extremely helpful with a reservation issue. Plenty of nearby restaurants for a weary traveler, will definitely stay here again when passing though...More
The newest addition to the Heart of Brentwood TN, is the Holiday Inn Express Franklin NE Coolsprings,TN. We are conveniently located to I-65 at Exit 69, just a short drive to Downtown Franklin and Nashville, TN. …MoreWith our World Class Service and many Franklin/Brentwood businesses, restaurants and Coolsprings Mall within walking distance or minutes from our front door, you’ll discover why our guests have selected us as their preferred hotel in BrentwoodThis state-of-the-art hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerator, 40” flat panel LED TV, and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Allyson T | Property representative |
We were formerly a Red Roof Inn. Our hotel opened as a Holiday Inn Express in May of 2013. I will have to check with TripAdvisor about the photo you are seeing as all I see is our Holiday Inn Express photos. I... More
We were formerly a Red Roof Inn. Our hotel opened as a Holiday Inn Express in May of 2013. I will have to check with TripAdvisor about the photo you are seeing as all I see is our Holiday Inn Express photos. I appreciate you letting me know so that I can address with TripAdvisor.